Feedback Site: How to search this site?

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  • Question
  • Updated 7 years ago
  • (Edited)
How does http://feedback.photoshop.com/photosh... Search Topics work? I would like to specify a list of keywords all of which must be in the append for them to be returned as hits.
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John J McAssey

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Posted 7 years ago

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Chris Cox

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It's not a very complicated search: it tries to find topics that match as many terms as possible. That could be words in the subject, the body, or the keywords attached to the topic.
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John J McAssey

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That is a big problem. How do you expect users to find what the want to find when you return thing the don't want. I want only threads that contain all my keywords. I do not want to receive 1536 threads none of which has all the key words. I'll admit I did not read all 1536 threads to verify none had all of my keywods..

This site I've been told by Jeff is now to be used for Photoshop Bug reporting and the adobe.com site seems to back this up because its Photoshop Bug Reporting Form page ow points to feedback at Photoshop.com. Jeff new to feedback thread state to search first. This site need a better search engine. One that can be used to find something not things the may possible be something.

One should be able to continur the sane search by adding more keywords to eliminate visible results the are not wanted perhaps also have options like and not keyword For Example "NOT elements" or "-elements".

IMO without that Adobe Photoshop Support is broken and unusable.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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John, just post your bugs and we'll file them. If they're duplicates we'll merge them if necessary.
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John J McAssey

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I pointed you to them
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Chris Cox

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Well, the search works well for most folks.

I'm sure the folks at getsatisfaction.com would welcome your suggestions about how to improve the search.
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John J McAssey

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Chris Cox what a typical poor attitude from some Adobe employee lately. At least Jeff tries to help.

I have used Photoshop PS3, PS5, PS5.5, PS7, CS, CS2, CS3 and CS5. CS5 is the first release that has caused many problems for me. Some cause by the changes Adobe made to Scripting Plug-in support they added is CS3. I had to change the scripts I wrote.

Adobe also removed Features and a user interface in CS5. I was able to download some but not all the features removed. I edited the Actions the were broken by the removal of a user interface.

Adobe also broke the action Player I reported this bug to the old Adobe Support group. After many interactions with support the acknowledge the problem and closed the bug report stating Adobe may fix the bug in some future release.
I also reported two Adobe Action shipped with Photoshop did not work as designed that they have been broken for releases. Adobe Support withdrew the Bug Report with the classic response working as designed. Exactly what I demonstrated was not happening. I even sent fixes to support for the bad action.

Adobe also broke the Action recorder in CS5 if you record adding a layer style which uses some effect contour other then the default effect contour the action will fail when the step plays. I saw the bug reported by others so I did not have to wast time dealing with Adobe support.

The net result I'm forced to keep CS3 installed as well as CS5 for the removed PDF function removed. Have to wait and try future releases of Photoshop to see if Adobe fixes my reported bug.

Chris over the years I have had to use Photoshop Support like my system hard disk crashed that I can not deactivate Photoshop they helped. I had problems with my Adobe account and other minor problems. I have witnessed first hand Adobe Support going down hill and seen this in Photoshop sites and forums on the Web.. I can see from your reply you intend to keep Adobe Support going in that direction.

You feel "'m sure the folks at getsatisfaction.com would welcome your suggestions about how to improve the search."

I guess Adobe just doesn't care....
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Chris Cox

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This site isn't written by Adobe, it is written by GetSatisfaction. We can't change the search engine, only GetSatisfaction can change it. We (Adobe) are simply using their service to run this site.

I was directing you to the only people who could make a change in the search engine like you asked.
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Chris Cox

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This whole site illustrates that we do care. Some of us are even taking the time to respond while we're away for the holidays. Insulting the people who are trying to help you is not a good way to get better help.

Also you need to post one subject per topic, so we and other users can respond to each, and so we can file them with similar topics. Adding your issues to this topic means that most people will never see them (because they're under an unrelated topic) and we can't merge them with similar topics.
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John J McAssey

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Chris my append was not meant as a insult its meant to illustrate how some of Adobe customers feel about Adobe Support. If Adobe feel that what GetSatisfaction provides is all Adobe need I feel that is an Adobe problem. There are many Web providers out there and I think GetSatisfaction could get a good Search Provider like Google to provide a search engine for them. If customers like Adobe asked for a good search feature, This thread IMO has one Topic. This site's search engine is no good for it does not meet needs for only does general generic searches. That type of search returns too much junk overwhelming the searcher. Everything else I wrote was to document illustrate why a good search engine is needed. Just address this sites search engine and don't make lame excuses like its outside Adobe's control. Adobe gets what they pays for. I'm sure many Adobe employees care and want to help Adobe customers. I was not attaching you or stating you do not care. I was addressing your attitude. Even if you feel this customer is wrong because this site is not Adobe's It sure has the Adobe logo on every page others may feel its an Adobe site to. Attitude is part of communication. I've had too many bad dealing with Adobe offshore support because of lack of communication skills on both side for I know I don't communicate all that well. This is compounded when I have to try communicate with personal that have native language other the American English. Adobe made these problems you and I did not. Don't take what I write personally try to understand what I'm trying to communicate.