How to see a black screen???

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  • Updated 7 years ago
way too much work to install-just to see someone else's album and then downlaod their pix for another application-I think the 'FREE' is too hard to understand- plus everything is on a black background-VERY hard to see.
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Brenda Miller

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Posted 7 years ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hi Brenda, which product are you using?
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Brenda Miller

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I'm not sure- An agent in my office sent me a 'photoshop' album- so I could upload those pix to another place for him- and when I tried to open the album (it is .pdf format and I needed .jpg)- it told me to downlaod this free software- which of course- when you get to the Adobe page- there is no reference to the free software- just what they want to seel you. Plus every screen within the Adobe screen was black with light grey text- not easy to even try and figure out whether there was any helpful info about products on the screen. It was very frustrating. so I spent an hour last night and another hour today to try and figure out how to get this album ope so I could take the pictures off and - convert them to .jpg's and then upload them to another program- seems like an awful lot of work with no ending:)
Thanks for asing tho...
Then I rememberd an old program on my computer from 2008 called photoshop (not the real program- a free one I think) - I even tried that- but there was no way to upload the album to view it.
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Brett N, Official Rep

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Sounds like the main issue at hand is that the person you are working with didn't send you the files in the correct manner. You should have them send the files again, as individual JPEGs. Otherwise you are going to be looking at using Acrobat to extract the JPEGs from the PDF, or opening the PDF one page at a time in Photoshop. If you have Acrobat, that shouldn't be too difficult. However, you may run into quality issues opening each page of the PDF in Photoshop (unless you know the exact document dimensions).

Then again, it sounds like they sent you a faulty PDF anyway, so I really think the solution here is to have your agent just send you the JPEGs and stop trying to package the files.

As for getting free software from the Adobe web site, I can only imagine that something on your system is trying to get you to download and install Acrobat Reader (the free version of Acrobat that lets you view PDF files). Reader will not allow you to extract the JPEGs though.

Also, for the display issues on the Adobe web page, what browser (and what version) are you using. It sounds like it's not up to date if you are just getting a black screen. That's just the background, there are lots of colorful images that go on top of that: