Photoshop: How do I recover an auto-saved file after a crash?

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Photoshop CS6 just crashed on me while I was working on a file. According to this blog post: http://blogs.adobe.com/jkost/2012/04/... PS should reload the last autosave of the file (I have it set to 10 minutes) when re-opened.

But when I reopened PS, it didn't reload any files. Where would the file be autosaved to so I can re-open it? I checked the drives set at scratch disks, but couldn't see anything (even with hidden files shown).
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showerheadsuk

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Posted 6 years ago

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Chris Cox

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Just relaunch Photoshop and the saved files will be opened.

There have been some reports of problems when the scratch disk is set to something other than the boot disk, possibly in combination with permissions issues. We're still trying to reproduce that, but haven't been able to so far.
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Tim Collins

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I feel like I've had this happen to me in the past. But PS CC 15 just crashed on me. I reopened it and there was nothing. I went to User/AppData..../AutoRecovery and there was nothing there. :-(
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Chris Cox

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Auto-recovery only works if it is enabled, and Photoshop had time to save your document before your crashed.  Check your preferences (under File Handling).
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showerheadsuk

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Unfortunately it didn't re-open the files when I opened it. The recently opened files list didn't list the files I had opened during the session that crashed either.

I have scratch disks set to the boot drive and another drive.
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Chris Cox

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Double check that the auto-recovery option is enabled in Photoshop's preferences (under File Handling).

If the files hadn't been un-saved for the specified period, then they may not have had any recovery data written.

If those aren't the case, then we need to look more into permissions on the boot drive.
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Latoya Bridges

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showerheadsuk

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I can't see an auto-recovery option other than the 'Automatically save recovery information every:' option, which is set to 10 minutes.

I'm on Win7 so possibly it is down to permission problems. If PS tried to write to the root of the boot drive, I would guess that Windows wouldn't let it unless I started PS by right clicking it and choosing 'Run as administrator'?

When I check the permissions of my C:, it shows that the Administrators group has write and modify permissions, but the Users group does not.
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Chris Cox

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And is that auto recovery option turned on? (the checkbox on the left)

Photoshop should be saving to the system TEMP folder, alongside the scratch files.
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showerheadsuk

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Thanks, yes the auto save checkbox is ticked.

I checked the permissions for C:\Windows\Temp. The users SYSTEM, Rusty (me), and Administrators have Full control, but the Users group has nothing other than a light grey tick under 'Special permissions'.

I can't see anything in the temp folder that looks to be a Photoshop file or folder, but I don't know if cryptic naming of the temp files / folder is used?

Also, I have opened and closed PS several times since it crashed, so any PS temp files that did exist might have been cleared out?
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Chris Cox

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Any auto recovery files would have been opened on the next launch and deleted after they were opened.
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showerheadsuk

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Thanks, it didn't open any files when I relaunched it after it first crashed, I'm not sure if that means that the autosave files weren't created, they have been orphaned, or PS deleted them without opening them.

Do you know what sort of filename the autosave files should have? Then I can check that PS is creating the autosave files okay.

Also, if I have saved the file within the last ten minutes (so the latest save was newer than the autosave), would this affect PS's behaviour on relaunching after a crash?
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Chris Cox

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It means either they weren't created, or Photoshop couldn't find them for some reason.
The autosave file should be the base filename plus some unique string (usually numbers), saved as a PSB (since that can save anything).

Yes, if you save that file, that resets the autosave timer (because you've saved) and may prevent Photoshop from doing an autosave.
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Ping, Employee

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Can you find any file in following folder?
C:\Users\[Your username]\AppData\Roaming\Adobe\Adobe Photoshop CS6\AutoRecover
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showerheadsuk

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While working on a file in Photoshop this morning, I checked the Windows/Temp directory, and couldn't see any photoshop files in there. I then checked C:\Users\[Your username]\AppData\Roaming\Adobe\Adobe Photoshop CS6\AutoRecover and the recovery file was saved OK there.

The file I was working on when Photoshop crashed wasn't there, but I guess that is because I've closed and re-opened Photoshop several times since the crash.

If Photoshop crashes again, I'll check for the files in C:\Users\[Your username]\AppData\Roaming\Adobe\Adobe Photoshop CS6\AutoRecover. But hopefully it won't crash again.

Thanks for the help!
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Nikita Gaidouk

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Do you know what the path:

C:\Users\[Your username]\AppData\Roaming\Adobe\Adobe Photoshop CS6\AutoRecover

is on a Mac?
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J Hanig

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I running Mac Mavericks.
Photoshop CC just shot down on me. Yes, automatic backups are marked for every 5min. Restarted Photoshop CC.

NOTHING.

Please help.
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Gabriela Carter

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This worked for me:

Try not to open Photoshop again after a crash (but try this even if you have...)

Go to Finder - Go - Go to Folder, and type in ~/Library. Then open the folder Application Support - Adobe - Adobe Photoshop - AutoRecover.
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Bianca Felix

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Watching this video I've learn how to setup auto save

https://www.youtube.com/watch?v=3KoapfYFsWA
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Faysal Hafidi

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C:\Users\%username%\AppData\Roaming\Adobe\Adobe Photoshop CC\AutoRecover
C:\Users\%username%\AppData\Roaming\Adobe\Adobe Photoshop CS6\AutoRecover
....