Elements: How do I get prints of the right size? How do I get my printer's dialogue box?

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I'm trying to print to specific sizes, and PSE9 won't do it for me. I've tried everything I can, but PSE9 prints anything from 1mm to 1.25cm out! As I'm printing pictures to frame, this is useless to me.

Having these difficulties, I checked with a professional printer and we walked through what he does (presumably with full PS):
1 - crop to the required size
2 - check the size and set to 300 dpi
3 - select print - and this brought up his HP printer's dialogue box, where he selected the size he wanted it to print, and he printed from that dialogue box. There was never a PS print box.
He gets the exact size, to the mm, on his prints. I did the same crop & image size check, and I don't.

When I tried, I couldn't get my printer's dialogue box to come up without PSE's print box coming up and then if I go to my printer properties via PSE, PSE has its own settings which seem to override or interfere with what I've told the printer to do.

Is there one problem here, or two? Should I be able to print to a specific size, accurately, from PSE's print dialogue, or do I need to bypass it in some way?

And does anybody ever get accurately-sized prints from PSE or is it only possible with the full PS? I don't feel inclined to buy PS, given that I can't make PSE do what it promises - it doesn't fill me with confidence! If an Adobe employee could explain what's going on, I would be grateful.
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Kate Molloy

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Posted 8 years ago

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PECourtejoie, Champion

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Hello!
Does your printer support borderless printing (I understood that it is the edge of the prints that are not printed)? Is there a setting that needs to be checked for that? What printer is that?

(BTW, there is a photoshop print box in the CS version of Ps, it is the one with the preview of the image)
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Kate Molloy

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Thanks for your input, PE.

Sorry, I got the bit about the printer's dialogue box wrong - when I looked at a book about CS, I found it's just a standard PS box - but the PSE one is different, and that's what confused me.

So come on, Adobe employees, just tell me: is it a known bug that PSE9 cannot print to any given size accurately if you follow the above steps 1-3 (or use any file at all)?

I'm feeling I've been short-changed: when I bought PSE, this was one of the features I wanted. I checked the dialogue box for 'print' in the trial version and there it was: you could specify sizes. It never occurred to me to check that it did it properly - I didn't expect it to fail! PS works properly, so how is it that PSE offers to print to an exact size but never actually does it? And if it DOES work properly, please tell me how, because I've now spent several days trying to find a way to make it do what it says it will, and I've failed. Other s/w people/PS users etc can't figure it out, either. This sounds like a BUG to me.

SOME response from Adobe would be nice.
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PECourtejoie, Champion

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Kate, please restate how your prints are off: are they scaled, or is a part missing?
Did you check your printers settings?
Does this occur on smaller documents too?
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Kate Molloy

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Some are too large, some too small. Sometimes the height is wrong, sometimes the width, sometimes both are wrong in different amounts. The only constant is that it never comes out correct.

Nothing appears to be missing: PSE9 prints the picture but gets the size wrong, by varying amounts.

I checked my printer settings, I tried every workaround I and other people can think of, I've deleted PSE9's settings and started again, and nothing works.

It happens on everything I've tried to print using PSE9, small and large documents, straight from the camera or manipulated, onto A3 or A4 paper. Whatever size I ask it to print, it doesn't print to that size.

What I really want to know is: does this EVER work for other people?

If anybody out there with PSE9 would like to give it a go, I'd love to hear your results. Print a picture using the editor (save ink by deleting the centre of the image, unless it's one you actually want), choose custom size or actual size, making a note of what exact size you asked for, then compare that with the physical measurement of the print. Is it EXACTLY what you asked for? I want prints to the exact mm, and when I've paid 3 other people print me things using PS, they've got exactly the measurement they asked for, so it is possible and there's no excuse for PSE9 not to do it.

All replies gratefully received.

Adobe: is this in your bug list? Please tell me!
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Richard Jones

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I have a similar problem. I've been using Elements 10 on my Mac for a couple of years and printing successfully on my HP Photosmart C4485. A few days ago I upgraded my OS from Snow Leopard to Mavericks and now I find that prints are coming out slightly bigger then specified.

This is extremely annoying as I design CD covers and if they come out 13 cm wide instead of 12.5 cm they're wrong, and I'm in trouble!

If I print from other apps (e.g. Preview on the mac) the size comes out right, so it looks as though the problem is with Elements.

I've wasted a lot of ink and paper trying to solve this problem, and would be grateful for any help with this.
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koltov518

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I'm using PSE 15 and I'm having the same problem on this version as I did on PSE 12. Aren't there any Adobe PSE employee/support folks who moderate or monitor these boards and provide assistance?  As others have mentioned, we have wasted countless amounts of expensive ink and paper in trying to figure out how to do this.  My prints are a LOT more than a couple of milometers off.
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Tammie Miller

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Did anyone find a solution for this print issue? It is extremely frustrating for something that should be so simple. And YES a waste of money considering how expensive ink is. 

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Tammie Miller

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Did anyone find a solution for this print issue? It is extremely frustrating for something that should be so simple. And YES a waste of money considering how expensive ink is.