Photoshop CC: Liquify filter not working with Windows 8.1 update

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  • Problem
  • Updated 4 years ago
  • Solved
  • (Edited)
Just updated my new HP tower to Windows 8.1 and can not use the liquefy tool in Photoshop CC. It always crashes the programme no matter how it is selected (i.e. using shortcut, or from menu).

This is causing major delay in my image retouching and is very unacceptable.
Anyone with an immediate solution would be my hero! :)
Thanks for any help.
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Gary Scoffin

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  • frustrated and behind schedule

Posted 5 years ago

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PECourtejoie, Champion

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Hello, you need to make sure that your Graphic card driver is up to date. Do check the manufacturer or its chip. Also, make sure Photoshop is up to date.
To give us that info, please copy the info from Help>system info...
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PECourtejoie, Champion

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In the mean time, if you hold ALT as you click on Liquify in the filter menu, it'll lauch the non-GPU accelerated version that does not highlight in a bug in your graphic card driver.
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Ginny

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That launched it! Thanks! ( a year later..)
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Chris Cox

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The 8.1 update probably installed older video card drivers.
Update your video card drivers from the GPU maker's website.
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David Dobish, Senior QE Photoshop

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Also if you hold down ctrl on liquify launch it will tell you what went wrong. Alt will force CPU mode.

Probably old drivers as Chris suggested.
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Rafal Grzejszczyk

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My Intel HD 4000 works, but GeForce GT 720M craches Liquify
[the latest drivers]
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Chris Cox

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For NVidia, you may need to get slightly older drivers - they've put out 2 versions of broken drivers recently.
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Rafal Grzejszczyk

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You're right Chris! I've installed GeForce 332.21 driver, and now Liquify is fluent! Thank you!
[I use PS CS6, Win 8.1 64]
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Official Response
See the solution in this document:

Crash while using Liquify | Photoshop (nVidia Driver) http://helpx.adobe.com/photoshop/kb/c...
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Asmer Khalilova

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I installed , it does not work
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Chris Cox

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If you have the latest drivers from NVidia's website, and they still do not work, then you need to contact Nvidia about the problem and see if they need additional information to fix the bug in their driver code.