How do I end my subscription to Revel?

  • 1
  • Question
  • Updated 5 years ago
  • (Edited)
I am a PC user. I purchased Photoshop for its editing functions. Those editing functions will soon be unavailable to me because I am a PC user and Revel refuses to give any date certain, or even an estimate, as to when it will be anything other than an overpriced online storage facility for PC users. I have adequate online storage from Norton 360 which provides me other services that meet my needs. Photoshop has abandoned PC users. I want to abandon it in return.
Photo of Margaret Blough

Margaret Blough

  • 14 Posts
  • 2 Reply Likes
  • disgusted.

Posted 5 years ago

  • 1
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 813 Reply Likes
Are you talking about Photoshop.com?

Photoshop itself doesn't change because of the Photoshop.com migration to Revel.
(there's a vast difference between Photoshop and Photoshop.com)
Photo of Margaret Blough

Margaret Blough

  • 14 Posts
  • 2 Reply Likes
Then the spokespeople responding to questions on here are doing an abominably poor job since they are not even remotely making that distinction and being extremely condescending and dismissive of concerns from Window users as to what is happening to their photos. I'm receiving notices that I am at the limits of my online storage and should get more. I'm still uncertain as to why I should be paying for something that has so little value to me and whether it is even possible to sever the two. Also, when I followed the instructions for increasing online storage, I not only got told that I had no services beyond Photoshop 10 but any attempts to find out how to increase online storage plunged me into a confusing range of products, none of which seemed to address my sole need, more space.

If I can keep photoshop without paying for a service that is clearly uninterested and contemptuous of my needs and those of fellow Windows users, please tell me how to do so. If there is a low cost method of paying for more space without paying for functions that are denied to us lowly and misguided Windows users, please inform me how to do so or stop bothering me with messages about increasing my online storage.
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 813 Reply Likes
Where have you seen an Adobe representative being unclear on Photoshop (or Elements) versus Photoshop.com ?

And I have not seen anything dismissive or condescending in their answers.

Again, you keep saying Photoshop, but your statements don't make sense for Photoshop. Are you talking about Elements? (also quite different from Photoshop)
Photo of Margaret Blough

Margaret Blough

  • 14 Posts
  • 2 Reply Likes
I have Elements which is identified as Adobe Photoshop Elements so please explain to me (1) how to distinguish Photoshop from Elements when both terms are used in the identification of the product. and (2) how to separate either or both of them from the online backup/storage program whether you call it Photoshop.com or Revel.

Quite frankly, your response is exactly what I am talking about. Instead of showing any concern over customers (and I'm far from the only one) who are confused and angry about changes being imposed on them, you seem more concerned with scoring debating points.

Right now, this allegedly marvelous new product, Revel, has nothing for customers using the most popular OS systems and not even an estimate as to when to expect anything even approaching what is being offered Mac/Apple users. However it is still being implemented. I call it dismissive and condescending when legitimate questions as to when Windows/Android users may find anything more than warehousing available to them on Revel are met with vague statements of how valuable we are to you, you're working on it but you can't tell us when, and here's the URL where you can sign up to be notified when you do come up with something.

In terms of customer relations, this stinks.
Photo of Scott V

Scott V, Employee

  • 820 Posts
  • 16 Reply Likes
Hello Margaret
I can help you with this issue. As long as you have your Photoshop Elements you will still retain your editing capabilities. Its just that Revel for the pc using Adoberevel.com does not have the editing functions as Elements does. You have mentioned that you feel that Revel might not suit your needs. I fully understand your frustration.

While Revel offers some of the top features from Photoshop.com, it doesn't offer everything. We know that can be frustrating. We are listening to our PC customers. We realize there are some additional features that you would like to see added that don't extend too far beyond this new mission, and we're working diligently to add more capabilities and expand onto new platforms, devices, and file formats to the Adobe Revel experience, including adoberevel.com.

Did you ever receive an email from Adobe about an free upgrade offer?You should of received one as you might check your spam folders for an email from Adobe.
I know you are unhappy with the change of Photoshop.com to Revel, but it will improve with time. I will be contacting your directly about your upgrade offer.
Thanks
Scott