How do I contact support through email?

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  • Updated 5 months ago
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I'd prefer to create a case on the internet rather than over the phone. How can I just email someone about a support issue?
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Photoshop FAQ, Official Rep

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Posted 7 years ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Official Response
If you want to create a support case on you should create an Adobe ID account (if you don't already have one) and log into the customer support portal.

Once you're logged into the Customer Support Portal page, under the Get Support section, choose the type of issue you are dealing with from the drop-down menu, then choose your product.

For products that must be purchased (such as Photoshop or Photoshop Elements), you must have registered that product/serial number before you can create a case for it.