Photoshop Express: How can I get back d package that I had purchased ?

I installed the photoshop express in iPad 2, n I bought the package ( which can reduce the noise of the photo ) , but after I update my iPad 2 to I.O.S 5, n I reinstall this app again with d same iTunes account I used last time ,but it says I hav to purchase again for the package ...hw can I get back the package? It's quite expensive to buy it again

Wendy Gan

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anxious

Posted 7 years ago

7 years ago

Charlie D, Official Rep

804 Posts
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Hi Wendy, I'm just skimming older posts, and noticed this one never got a reply. Did you resolve your issue? Photoshop Express app Settings has a Restore Purchase button. Enter the same iTunes user name and password that originally bought the app, and you will not be charged again for it.

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6 years ago

Lora Geames

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I purchase for 1.99 as well and my phone got damaged and exchanged. the new phone does not have where I upgraded. how do I get it bavk

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6 years ago

Charlie D, Official Rep

804 Posts
76 Reply Likes

Hi Lora

Download Photoshop Express again from the app store using the same Apple ID that originally downloaded the app and made the add-on purchase. If your purchased features still don't show, tap Restore Purchase in the app settings. You must use the Apple ID that made the purchase.

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