Photoshop Elements/Photoshop.com: How can I activate my Plus upgrade in (previously installed) Photoshop Elements v9

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  • Problem
  • Updated 7 years ago
  • Solved
  • (Edited)
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Today I paid the $50 (approx) to upgrade my installed PSE v9 from Basic to Plus.
I received the email confirming my upgrade and also my Account info shows me with a PLUS membership.
However - my software still operates as BASIC -
I have contacted Adobe support 3 times and no one has been able to help me, saying that the upgrades should activate immediately once my subscription is confirmed. But that did not happen.
I also went on the forum and saw the instructions re: click on the "membership link" on the top of my Organizer screen - but I do not have such a link...

Is anyone there able to direct me on how to activate the Plus in my program?
Thank you!
Photo of Eva Young

Eva Young

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Posted 7 years ago

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Photo of Charlie D

Charlie D, Official Rep

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Official Response
Hi

I'm not a member of the support staff, and therefore don't know status on any help request you began with them, but I wonder -- did you get this sorted out? I ran an account health check against your user ID, and it says a 20GB Plus account exists for you with almost 4 GB in use. I just want to make sure you see it as working for you.