Photoshop: Issue with support and error "Licensing has stopped working"

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  • Problem
  • Updated 7 years ago
  • Solved
  • (Edited)
How about you better educate your Indian call centre people! I have wasted half a day with "Licensing has stopped working" issue with my CS3. The only suggestion the chick at the call centre could give me was upgrade to 5.5 or reinstall from discs. I uninstalled and reinstalled several times and nothing! Finally went to the almight Google and in 10mins found the answer and problem fixed. What a freaking waste of my time and your call center "customer support" !!
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Clinton Plowman

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Posted 7 years ago

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Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Official Response
Hi Clinton,

Sorry, yes, they should have known that there was a document on how to fix this issue:

Error "Licensing has stopped working" | Mac OS

Error "Licensing has stopped working" | Windows

I'll follow up with support and the support agent that handled your case.