Photoshop: Web page to redeem product redemption code not loading

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  • Updated 4 years ago
  • (Edited)
Hi, there! I bought an education edition of Lightroom 5, and received a Redemption Code from you by email, but I can not open the link http://www.adobe.com/go/getserial to find out the serial no., I tried by Safari and IE both. Thanks! Michael
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michael ma

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Posted 4 years ago

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Photo of Victoria Bampton - Lightroom Queen

Victoria Bampton - Lightroom Queen, Champion

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michael ma

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But I can't open it with my Mac by Safari or IBM by IE, only 4 blocks glowing there!
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Victoria Bampton - Lightroom Queen, Champion

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Those glowing boxes are the loading warning, so it's possible it's just loading too slowly for you. Maybe try again in a couple of hours?
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Have you tried a different browser? Or clearing your cache/cookies for the Adobe.com domain?

If you're still having trouble, work with a chat agent here: https://helpx.adobe.com/contact.html?...#
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michael ma

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I cleaned all cookies and tried again using IE, but still can not open the webpage to redeem the serial no. It's really weird!
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Strange. Do you have an restrictions set with your host file? https://helpx.adobe.com/x-productkb/p...

Were you able to work with an agent using the link I posted above?
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michael ma

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Finally, it is solved! Just change back system language into English from Chinese.Thank you all for kind assistance.