Photoshop 2019: Doesn't work at all. Won't work. Won't quit. Doesn't show up in Task Mgr.

  • 1
  • Problem
  • Updated 1 year ago
  • (Edited)
Is this a joke? PS 2019 doesn't even show up in Task Manager in Windows 10. Force quitting doesn't work, the window won't close and you can't quit  from task manager--it's a perfect trifecta of bad. After jumping through hoops to get the program installed, I am dead in the water. Dead as in deadlines. How do I get back to PS 2018 from this not-ready-for-primetime POS?


PS--I also tried Process Explorer and it didn't show up there either.
Photo of Jonathan Combs

Jonathan Combs

  • 5 Posts
  • 0 Reply Likes
  • Angry as hell

Posted 1 year ago

  • 1
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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  • 2905 Reply Likes
Here's instructions on how to install the prior version: https://helpx.adobe.com/download-install/using/install-previous-version.html

For your 2019 version, it may help if we could see your Photoshop System Info. Launch Photoshop, and select Help > System Info... and copy/paste the text in a reply.
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David, Official Rep

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  • 615 Reply Likes
Hey Jonathan, 

It sounds like you're encountering something quite unusual.  Normally, Photoshop DOES appear in Task Manager (see image).



Thanks,
David
Photo of Jonathan Combs

Jonathan Combs

  • 5 Posts
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Thanks for the response. I reinstalled PS 2018 v.19.1.8 and  it worked...for a bit. Then it went sideways again--the save dialogue seemed to freeze everything and nothing was working. I was able to use the task manager to quit. But after I tried a couple of more times to use the program, any attempt use the drop-down menu items would freeze the program. Here's the system info--I was able to get that.  

Adobe Photoshop Version: 19.1.8 20190226.r.442 2019/02/26: 1205701  x64
Number of Launches: 0
Operating System: Windows 10 64-bit
Version: 10 or greater 10.0.17134.648
System architecture: Intel CPU Family:6, Model:14, Stepping:9 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Physical processor count: 4
Logical processor count: 8
Processor speed: 2808 MHz
Built-in memory: 16324 MB
Free memory: 10454 MB
Memory available to Photoshop: 14934 MB
Memory used by Photoshop: 70 %
Alias Layers: Disabled.
Modifier Palette: Enabled.
Highbeam: Disabled.
Image tile size: 1024K
Image cache levels: 4
Font Preview: Medium
TextComposer: Latin
Display: 1
Display Bounds: top=0, left=0, bottom=2160, right=3840
OpenGL Drawing: Enabled.
OpenGL Allow Old GPUs: Not Detected.
OpenGL Drawing Mode: Advanced
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
AIFCoreInitialized=1
AIFOGLInitialized=1
OGLContextCreated=1
NumGLGPUs=1
NumCLGPUs=1
NumNativeGPUs=0
glgpu[0].GLVersion="4.1"
glgpu[0].IsIntegratedGLGPU=0
glgpu[0].GLMemoryMB=8192
glgpu[0].GLName="NVIDIA GeForce GTX 1070"
glgpu[0].GLVendor="NVIDIA Corporation"
glgpu[0].GLVendorID=4318
glgpu[0].GLDriverVersion="24.21.13.9931"
glgpu[0].GLRectTextureSize=32768
glgpu[0].GLRenderer="GeForce GTX 1070/PCIe/SSE2"
glgpu[0].GLRendererID=7137
glgpu[0].HasGLNPOTSupport=1
glgpu[0].GLDriver="C:\WINDOWS\System32\DriverStore\FileRepository\nvac.inf_amd64_1b74fa5df97eea9f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvac.inf_amd64_1b74fa5df97eea9f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvac.inf_amd64_1b74fa5df97eea9f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvac.inf_amd64_1b74fa5df97eea9f\nvldumdx.dll"
glgpu[0].GLDriverDate="20180912000000.000000-000"
glgpu[0].CanCompileProgramGLSL=1
glgpu[0].GLFrameBufferOK=1
glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="4.60 NVIDIA"
glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[65536]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[4]
glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[192]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32]
glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]
glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]
glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[124]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1
clgpu[0].CLPlatformVersion="1.2"
clgpu[0].CLDeviceVersion="1.2 CUDA"
clgpu[0].IsIntegratedCLGPU=0
clgpu[0].CLMemoryMB=8192
clgpu[0].CLName="GeForce GTX 1070"
clgpu[0].CLVendor="NVIDIA Corporation"
clgpu[0].CLVendorID=4318
clgpu[0].CLDriverVersion="399.31"
clgpu[0].CLBandwidth=1.92944e+11
clgpu[0].CLCompute=2548.03
License Type: Tryout Version
Serial number: Tryout Version
GUIDBucket:
Application folder: C:\Program Files\Adobe\Adobe Photoshop CC 2018\
Temporary file path: C:\Users\aceco\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
  Startup, 237.4G, 12.4G free
Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\Plug-Ins\
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2018\Plug-Ins\

Installed components:
   A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112  
   ACE.dll   ACE 2017/11/22-18:28:12   79.589342   79.589342
   AdbePM.dll   PatchMatch 2016/11/03:19:48:57   1.578146   1.578146
   AdobeLinguistic.dll   Adobe Linguisitc Library   10.0.0  
   AdobeOwl.dll   Adobe Owl   5.2.11  
   AdobePDFL.dll   PDFL 2017/10/31-06:12:59   79.250229   79.250229
   AdobePIP.dll   Adobe Product Improvement Program   7.4.1.109.46827  
   AdobeSVGAGM.dll   AdobeSVGAGM   79.588619   79.588619
   AdobeXMP.dll   Adobe XMP Core 2017/07/13-01:06:39   79.160924   79.160924
   AdobeXMPFiles.dll   Adobe XMP Files 2017/07/13-01:06:39   79.160924   79.160924
   AdobeXMPScript.dll   Adobe XMP Script 2017/07/13-01:06:39   79.160924   79.160924
   adobe_caps.dll   Adobe CAPS   10,0,0,6  
   AGM.dll   AGM 2017/11/22-18:28:12   79.589342   79.589342
   ahclient.dll    AdobeHelp Dynamic Link Library   3.0.0.6  
   AIDE.dll   AIDE 2016/05/27-01:08:49   79.574279   79.574279
   amtlib.dll   AMTLib (64 Bit)   10.0.0.221 BuildVersion: 10.0; BuildDate: Tue Aug 1 2017 8:28:8)   1.000000
   ARE.dll   ARE 2017/11/22-18:28:12   79.589342   79.589342
   AXE8SharedExpat.dll   AXE8SharedExpat 2015/03/13-23:40:54   79.562390   79.562390
   AXEDOMCore.dll   AXEDOMCore 2015/03/13-23:40:54   79.562390   79.562390
   Bib.dll   BIB 2017/11/22-18:28:12   79.589342   79.589342
   BIBUtils.dll   BIBUtils 2017/11/22-18:28:12   79.589342   79.589342
   boost_date_time.dll   photoshopdva   11.1.0  
   boost_filesystem.dll   photoshopdva   11.1.0  
   boost_signals.dll   photoshopdva   11.1.0  
   boost_system.dll   photoshopdva   11.1.0  
   boost_threads.dll   photoshopdva   11.1.0  
   cg.dll   NVIDIA Cg Runtime   3.0.00007  
   cgGL.dll   NVIDIA Cg Runtime   3.0.00007  
   CITThreading.dll   Adobe CITThreading   2.1.0.1   2.1.0.1
   CoolType.dll   CoolType 2017/11/22-18:28:12   79.589342   79.589342
   CRClient.dll   Adobe Crash Reporter Client DLL   1.6.3.0  
   dnssd.dll   Bonjour   3,0,0,2  
   dvaaudiodevice.dll   photoshopdva   11.1.0  
   dvacore.dll   photoshopdva   11.1.0  
   dvacrashhandler.dll   Adobe Audition CC 2017   10.0.0  
   dvamarshal.dll   photoshopdva   11.1.0  
   dvamediatypes.dll   photoshopdva   11.1.0  
   dvametadata.dll   photoshopdva   11.1.0  
   dvametadataapi.dll   photoshopdva   11.1.0  
   dvametadataui.dll   photoshopdva   11.1.0  
   dvaplayer.dll   photoshopdva   11.1.0  
   dvatransport.dll   photoshopdva   11.1.0  
   dvaui.dll   photoshopdva   11.1.0  
   dvaunittesting.dll   photoshopdva   11.1.0  
   dynamiclink.dll   photoshopdva   11.1.0  
   ExtendScript.dll   ExtendScript 2017/08/31-12:13:14   81.1150526   81.1150526
   icucnv40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339  
   icudt40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339  
   icuuc40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339  
   igestep30.dll   IGES Reader   9.3.0.113  
   imslib.dll   IMSLib DLL   10.0.0.22  
   JP2KLib.dll   JP2KLib 2018/06/25-18:00:38   79.271024   79.271024
   libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  
   libiomp5md.dll   Intel(R) OpenMP* Runtime Library   5.0  
   libmmd.dll   Intel(R) C/C++/Fortran Compiler   17.0.0  
   LogSession.dll   LogSession   7.4.1.109.46827  
   mediacoreif.dll   photoshopdva   11.1.0  
   MPS.dll   MPS 2017/10/31-01:22:04   79.588396   79.588396
   pdfsettings.dll   Adobe PDFSettings   1.04  
   Photoshop.dll   Adobe Photoshop CC 2018   19.1.8  
   Plugin.dll   Adobe Photoshop CC 2018   19.1.8  
   PlugPlugExternalObject.dll   Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit)   8.5.0  
   PlugPlugOwl.dll   Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit)   8.5.0.87  
   PSArt.dll   Adobe Photoshop CC 2018   19.1.8  
   PSCloud.dll                                                   1.0.0.1  
   PSViews.dll   Adobe Photoshop CC 2018   19.1.8  
   SCCore.dll   ScCore 2017/08/31-12:13:14   81.1150526   81.1150526
   SVGRE.dll   SVGRE   79.586793   79.586793
   svml_dispmd.dll   Intel(R) C/C++/Fortran Compiler   17.0.0  
   tbb.dll   Intel(R) Threading Building Blocks for Windows   2017, 0, 2017, 0118  
   tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   2017, 0, 2017, 0118  
   TfFontMgr.dll   FontMgr   9.3.0.113  
   TfKernel.dll   Kernel   9.3.0.113  
   TFKGEOM.dll   Kernel Geom   9.3.0.113  
   TFUGEOM.dll   Adobe, UGeom©   9.3.0.113  
   updaternotifications.dll   Adobe Updater Notifications Library   10.0.0.1 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   10.0.0.1
   VulcanControl.dll   Vulcan Application Control Library   5.3.0.16  
   VulcanMessage5.dll   Vulcan Message Library   5.3.0.16  
   WinRTSupport.dll   Adobe Photoshop Windows RT Support   19.0.0.0  
   WRServices.dll   WRServices Thu June 21 2017 12:26:24   Build 0.22473   0.22473
   wu3d.dll   U3D Writer   9.3.0.113  


Required plug-ins:

   3D Studio 19.1.8 (20190226.r.442 2019/02/26: 1205701) - from the file “U3D.8bi”
   Accented Edges 19.1.8 - from the file “Filter Gallery.8bf”
   Adaptive Wide Angle 19.1.8 - from the file “Adaptive Wide Angle.8bf”
   Angled Strokes 19.1.8 - from the file “Filter Gallery.8bf”
   Average 19.1.8 (20190226.r.442 2019/02/26: 1205701) - from the file “Average.8bf”
   Bas Relief 19.1.8 - from the file “Filter Gallery.8bf”
   BMP 19.1.8 - from the file “Standard MultiPlugin.8bf”
   Camera Raw 11.2 - from the file “Camera Raw.8bi”
   Camera Raw Filter 11.2 - from the file “Camera Raw.8bi”
   Chalk && Charcoal 19.1.8 - from the file “Filter Gallery.8bf”
   Charcoal 19.1.8 - from the file “Filter Gallery.8bf”
   Chrome 19.1.8 - from the file “Filter Gallery.8bf”
   Cineon 19.1.8 (20190226.r.442 2019/02/26: 1205701) - from the file “Cineon.8bi”
   Clouds 19.1.8 (20190226.r.442 2019/02/26: 1205701) - from the file “Clouds.8bf”
   Collada 19.1.8 (20190226.r.442 2019/02/26: 1205701) - from the file “U3D.8bi”
   Color Halftone 19.1.8 - from the file “Standard MultiPlugin.8bf”
   Colored Pencil 19.1.8 - from the file “Filter Gallery.8bf”
   CompuServe GIF 19.1.8 - from the file “Standard MultiPlugin.8bf”
   Conté Crayon 19.1.8 - from the file “Filter Gallery.8bf”
   Craquelure 19.1.8 - from the file “Filter Gallery.8bf”
   Crop and Straighten Photos 19.1.8 (20190226.r.442 2019/02/26: 1205701) - from the file “CropPhotosAuto.8li”
   Crop and Straighten Photos Filter 19.1.8 - from the file “Standard MultiPlugin.8bf”
   Crosshatch 19.1.8 - from the file “Filter Gallery.8bf”
   Crystallize 19.1.8 - from the file “Standard MultiPlugin.8bf”
   Cutout 19.1.8 - from the file “Filter Gallery.8bf”
   Dark Strokes 19.1.8 - from the file “Filter Gallery.8bf”
   De-Interlace 19.1.8 - from the file “Standard MultiPlugin.8bf”
   Dicom 19.1.8 - from the file “Dicom.8bi”
   Difference Clouds 19.1.8 (20190226.r.442 2019/02/26: 1205701) - from the file “Clouds.8bf”
   Diffuse Glow 19.1.8 - from the file “Filter Gallery.8bf”
   Displace 19.1.8 - from the file “Standard MultiPlugin.8bf”
   Dry Brush 19.1.8 - from the file “Filter Gallery.8bf”
   Eazel Acquire 19.1.8 (20190226.r.442 2019/02/26: 1205701) - from the file “EazelAcquire.8ba”
   Entropy 19.1.8 (20190226.r.442 2019/02/26: 1205701) - from the file “statistics.8ba”
   Export Color Lookup Tables 19.1.8 (20190226.r.442 2019/02/26: 1205701) - from the file “Export3DLUT.8be”
   Extrude 19.1.8 - from the file “Standard MultiPlugin.8bf”
   FastCore Routines 19.1.8 (20190226.r.442 2019/02/26: 1205701) - from the file “FastCore.8bx”
   Fibers 19.1.8 - from the file “Standard MultiPlugin.8bf”
   Film Grain 19.1.8 - from the file “Filter Gallery.8bf”
   Filter Gallery 19.1.8 - from the file “Filter Gallery.8bf”
   Flash 3D 19.1.8 (20190226.r.442 2019/02/26: 1205701) - from the file “U3D.8bi”
   Fresco 19.1.8 - from the file “Filter Gallery.8bf”
   Glass 19.1.8 - from the file “Filter Gallery.8bf”
   Glowing Edges 19.1.8 - from the file “Filter Gallery.8bf”
   Google Earth 4 19.1.8 (20190226.r.442 2019/02/26: 1205701) - from the file “U3D.8bi”
   Grain 19.1.8 - from the file “Filter Gallery.8bf”
   Graphic Pen 19.1.8 - from the file “Filter Gallery.8bf”
   Halftone Pattern 19.1.8 - from the file “Filter Gallery.8bf”
   Halide Bottlenecks 19.1.8 (20190226.r.442 2019/02/26: 1205701) - from the file “HalideBottlenecks.8bx”
   HDRMergeUI 19.1.8 - from the file “HDRMergeUI.8bf”
   HSB/HSL 19.1.8 - from the file “Standard MultiPlugin.8bf”
   IFF Format 19.1.8 - from the file “Standard MultiPlugin.8bf”
   IGES 19.1.8 (20190226.r.442 2019/02/26: 1205701) - from the file “U3D.8bi”
   Ink Outlines 19.1.8 - from the file “Filter Gallery.8bf”
   JPEG 2000 19.1.8 - from the file “JPEG2000.8bi”
   Kurtosis 19.1.8 (20190226.r.442 2019/02/26: 1205701) - from the file “statistics.8ba”
   Lens Blur 19.1.8 - from the file “Lens Blur.8bf”
   Lens Correction 19.1.8 - from the file “Lens Correction.8bf”
   Lens Flare 19.1.8 - from the file “Standard MultiPlugin.8bf”
   Liquify 19.1.8 - from the file “Liquify.8bf”
   Matlab Operation 19.1.8 (20190226.r.442 2019/02/26: 1205701) - from the file “ChannelPort.8bf”
   Maximum 19.1.8 (20190226.r.442 2019/02/26: 1205701) - from the file “statistics.8ba”
   Mean 19.1.8 (20190226.r.442 2019/02/26: 1205701) - from the file “statistics.8ba”
   Measurement Core 19.1.8 (20190226.r.442 2019/02/26: 1205701) - from the file “MeasurementCore.8me”
   Median 19.1.8 (20190226.r.442 2019/02/26: 1205701) - from the file “statistics.8ba”
   Mezzotint 19.1.8 - from the file “Standard MultiPlugin.8bf”
   Minimum 19.1.8 (20190226.r.442 2019/02/26: 1205701) - from the file “statistics.8ba”
   MMXCore Routines 19.1.8 (20190226.r.442 2019/02/26: 1205701) - from the file “MMXCore.8bx”
   Mosaic Tiles 19.1.8 - from the file “Filter Gallery.8bf”
   Multiprocessor Support 19.1.8 (20190226.r.442 2019/02/26: 1205701) - from the file “MultiProcessor Support.8bx”
   Neon Glow 19.1.8 - from the file “Filter Gallery.8bf”
   Note Paper 19.1.8 - from the file “Filter Gallery.8bf”
   NTSC Colors 19.1.8 (20190226.r.442 2019/02/26: 1205701) - from the file “NTSC Colors.8bf”
   Ocean Ripple 19.1.8 - from the file “Filter Gallery.8bf”
   OpenEXR 19.1.8 - from the file “Standard MultiPlugin.8bf”
   Paint Daubs 19.1.8 - from the file “Filter Gallery.8bf”
   Palette Knife 19.1.8 - from the file “Filter Gallery.8bf”
   Patchwork 19.1.8 - from the file “Filter Gallery.8bf”
   Paths to Illustrator 19.1.8 - from the file “Standard MultiPlugin.8bf”
   PCX 19.1.8 (20190226.r.442 2019/02/26: 1205701) - from the file “PCX.8bi”
   Photocopy 19.1.8 - from the file “Filter Gallery.8bf”
   Photoshop 3D Engine 19.1.8 (20190226.r.442 2019/02/26: 1205701) - from the file “Photoshop3DEngine.8bi”
   Photoshop Touch 19.0 - from the file “PSDX.8bi”
   Picture Package Filter 19.1.8 (20190226.r.442 2019/02/26: 1205701) - from the file “ChannelPort.8bf”
   Pinch 19.1.8 - from the file “Standard MultiPlugin.8bf”
   Pixar 19.1.8 (20190226.r.442 2019/02/26: 1205701) - from the file “Pixar.8bi”
   Plaster 19.1.8 - from the file “Filter Gallery.8bf”
   Plastic Wrap 19.1.8 - from the file “Filter Gallery.8bf”
   PLY 19.1.8 (20190226.r.442 2019/02/26: 1205701) - from the file “U3D.8bi”
   Pointillize 19.1.8 - from the file “Standard MultiPlugin.8bf”
   Polar Coordinates 19.1.8 - from the file “Standard MultiPlugin.8bf”
   Portable Bit Map 19.1.8 (20190226.r.442 2019/02/26: 1205701) - from the file “PBM.8bi”
   Poster Edges 19.1.8 - from the file “Filter Gallery.8bf”
   PRC 19.1.8 (20190226.r.442 2019/02/26: 1205701) - from the file “U3D.8bi”
   Radial Blur 19.1.8 - from the file “Standard MultiPlugin.8bf”
   Radiance 19.1.8 (20190226.r.442 2019/02/26: 1205701) - from the file “Radiance.8bi”
   Range 19.1.8 (20190226.r.442 2019/02/26: 1205701) - from the file “statistics.8ba”
   Render Color Lookup Grid 19.1.8 (20190226.r.442 2019/02/26: 1205701) - from the file “Export3DLUT.8be”
   Reticulation 19.1.8 - from the file “Filter Gallery.8bf”
   Ripple 19.1.8 - from the file “Standard MultiPlugin.8bf”
   Rough Pastels 19.1.8 - from the file “Filter Gallery.8bf”
   Save for Web 19.1.8 - from the file “Save for Web.8be”
   ScriptingSupport 19.1.8 - from the file “ScriptingSupport.8li”
   Shake Reduction 19.1.8 - from the file “Shake Reduction.8bf”
   Shear 19.1.8 - from the file “Standard MultiPlugin.8bf”
   Skewness 19.1.8 (20190226.r.442 2019/02/26: 1205701) - from the file “statistics.8ba”
   Smart Blur 19.1.8 - from the file “Standard MultiPlugin.8bf”
   Smudge Stick 19.1.8 - from the file “Filter Gallery.8bf”
   Solarize 19.1.8 (20190226.r.442 2019/02/26: 1205701) - from the file “Solarize.8bf”
   Spaces 19.1.8 - from the file “Spaces.8li”
   Spatter 19.1.8 - from the file “Filter Gallery.8bf”
   Spherize 19.1.8 - from the file “Standard MultiPlugin.8bf”
   Sponge 19.1.8 - from the file “Filter Gallery.8bf”
   Sprayed Strokes 19.1.8 - from the file “Filter Gallery.8bf”
   Stained Glass 19.1.8 - from the file “Filter Gallery.8bf”
   Stamp 19.1.8 - from the file “Filter Gallery.8bf”
   Standard Deviation 19.1.8 (20190226.r.442 2019/02/26: 1205701) - from the file “statistics.8ba”
   STL 19.1.8 (20190226.r.442 2019/02/26: 1205701) - from the file “U3D.8bi”
   Sumi-e 19.1.8 - from the file “Filter Gallery.8bf”
   Summation 19.1.8 (20190226.r.442 2019/02/26: 1205701) - from the file “statistics.8ba”
   Targa 19.1.8 - from the file “Standard MultiPlugin.8bf”
   Texturizer 19.1.8 - from the file “Filter Gallery.8bf”
   Tiles 19.1.8 - from the file “Standard MultiPlugin.8bf”
   Torn Edges 19.1.8 - from the file “Filter Gallery.8bf”
   Twirl 19.1.8 - from the file “Standard MultiPlugin.8bf”
   U3D 19.1.8 (20190226.r.442 2019/02/26: 1205701) - from the file “U3D.8bi”
   Underpainting 19.1.8 - from the file “Filter Gallery.8bf”
   Vanishing Point 19.1.8 - from the file “VanishingPoint.8bf”
   Variance 19.1.8 (20190226.r.442 2019/02/26: 1205701) - from the file “statistics.8ba”
   Virtual Reality Modeling Language | VRML 19.1.8 (20190226.r.442 2019/02/26: 1205701) - from the file “U3D.8bi”
   Water Paper 19.1.8 - from the file “Filter Gallery.8bf”
   Watercolor 19.1.8 - from the file “Filter Gallery.8bf”
   Wave 19.1.8 - from the file “Standard MultiPlugin.8bf”
   Wavefront|OBJ 19.1.8 (20190226.r.442 2019/02/26: 1205701) - from the file “U3D.8bi”
   WIA Support 19.1.8 (20190226.r.442 2019/02/26: 1205701) - from the file “WIASupport.8li”
   Wind 19.1.8 - from the file “Standard MultiPlugin.8bf”
   Wireless Bitmap 19.1.8 (20190226.r.442 2019/02/26: 1205701) - from the file “WBMP.8bi”
   ZigZag 19.1.8 - from the file “Standard MultiPlugin.8bf”

Optional and third party plug-ins:

   DAZ Studio 3D Bridge 12.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Plug-Ins\DAZ 3D\PsDzBridge.8li”
   DAZ Studio Update Scene 12.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Plug-Ins\DAZ 3D\PsDzUpdateScene.8BA”

Duplicate and Disabled plug-ins: NONE


Plug-ins that failed to load: NONE

Extensions:

   com.adobe.inapp.purchase  1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_1_125\purchaseStock.html”
   Libraries  1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_1_125\index.html”
   com.adobe.inapp.typekit.purchase  1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_1_125\purchaseTypekit.html”
   Start  2.3.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.start-2.3.0\index.html?v=2.3.0.58”
   TimeTracker  2.5.13 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\TimeTrackerCCBasic\index.html”
   Watermark CC  2.3.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\watermarkcc_en\index.html”
   Export As  3.1.2 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\CEP\extensions\com.adobe.photoshop.crema\PSPanel\dialog.html”
   Adobe Paper Texture Pro  3.1.2 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.AdobePaperTexturePro\index.html”
   com.adobe.Butler.backend  2.0.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\CEP\extensions\com.adobe.Butler.backend\index.html”
   New Document  2.2.1 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.fnft-2.2.1\fnft.html?v=2.2.1.30”
   PixelSquid  0.7.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.pixelsquid.heroplayer\index.html”
   Adobe Color Themes  6.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html”
   TimeTrackerCCBasic.invisible  2.5.13 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\TimeTrackerCCBasic\hidden_ext\index.html”
   Export As  3.1.2 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\CEP\extensions\com.adobe.photoshop.crema\PSPanel\dialog.html”
   preview-basic  2.3.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\watermarkcc_en\preview\preview-basic.html”

Installed TWAIN devices: NONE

I really need this to work--I'm a freelancer and my work is dependent on it.

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Jonathan Combs

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There's something strange I noted in Creative Cloud. It lists the older version of Photoshop as a Trial Version. Since I am a subscriber, there shouldn't be a trial version anywhere in my account. My CC subscription is up to date and all my other apps are fine. This is a screen shot:

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Yeah, that seems really strange. Have you tried signing out and signing back into the creative cloud desktop app? Restart the machine?
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Jonathan Combs

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I've actually spent three days trying different "solutions" I found on the web. There are dozens from the past three years--mine is not an isolated case, except that some of these solutions worked for others. I spent about an hour yesterday with customer support while a tech went through several procedures by remote. These included dumping files, renaiming a folder, and changing permissions. It seemed like there was a little progress made when he was able to open a new window in PS 2019 and we were both able to draw on it, but after closing it and reopening the same problems persist. The tech had exhausted his fixes and was going to refer this to the next level.  I've now lost three days of working time on this problem and the income loss and opportunity costs are killing me.

I have a pretty plain vanilla Acer Predator laptop with an Nvidia GTX 1070 graphics card and I use a Cintiq 24" Pen Display. The programs I use the most are Photoshop, Illustrator, Zbrush, and Daz Studio. I have had the laptop for about 6 months and it runs Windows 10 as well as could be expected, given the Beta nature of the OS. Until this week Photoshop and Illustrator were working fine. Then I tried upgrading to PS 2019. Big Mistake. Nothing worked. The program didn't show up in the task manager. I uninstalled PS 2019 and went back to PS 2018 (19.1.8) which was the last version I was using. Now it does not work. I have gone through several uninstalls and reinstalls of various different versions of Photoshop and they are all useless. The Adobe products are the only programs with which I've been having problems.

As for signing in and out--yes, dozens of times. Restarting the machine--dozens of times. I can't figure out why installing PS 2019 created a problem affecting every other Adobe product I use, including Acrobat (although CC seems to be working ok). Short of buying a new computer, I am at  complete impasse and I really need some help. At some point in the last three years, I'm sure someone has come across this particular strain of what appears to be a very common disease in Photoshop. I haven't researched further back because the OS has changed too much (even Microsoft's documents are out of date in places).

PS--my drivers and OS are up to date, and the only peripherals I use are USB removable drives.
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David, Official Rep

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Howdy Jonathan,

I read the forums every morning I come to the office and this is news to me.  I haven't seen a similar report that I can recall.  Similarly, I use Photoshop most days, even when I'm not working (hey, I'm a Dad with adorable kids!), and I haven't encountered it on either Win or Mac.

Now, I'm not saying that you're not encountering a problem, merely that based on my experience, it's rather unusual.  But I would like to help.

Would you be interested in doing a web-hosted screenshare so you can show me what's going on and we can try to troubleshoot the issues?  All you need is an internet connection and either a mic & speakers or to call a toll free number for the audio.  Let me know and I can send the details and schedule something.  I'm in California, so on Pacific time (we can meet outside of work hours with a little notice, cuz, again, I'm a Dad).

Thanks,
David
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Jonathan Combs

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Hi David,

I think it would be worth a try. I'm also on Pacific time and I work at home so my time is flexible. Thursday I won't be available all day but any time before or after would be good. I'd appreciate the help.

Thanks,
Jonathan