Photoshop CS6 freezing as soon as I open it after installing USB tablet

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  • Updated 4 years ago
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  • (Edited)
Ever since a few days ago, Photoshop CS6 started freezing up just when I plugged my tablet into my USB to use them together. It made me have to end the program and then when I tried to reopen it, Photoshop would freeze up before it even opened (it always freezes on the 'Initializing' part. The ONLY time it'll work is when I first open it after turning off my computer or restarting it. And the tablet has to be plugged in before I even open it that way.
I tried to delete my settings/ preference using the 'Alt, Shift, Ctrl' method right as it started up but it still can't even open.
I heard that if I have to restart my computer just to open it, it could mean there is a plug-in or video error. I am not very good when it comes to that part of a computer but here is some basic information on my computer:
-Intel HD Graphics 3000
-500 GB HDD
Intel Core i5-2450M
I also have Windows 7. I would LOOOOVVE if someone could seriously help me fix this because I use my tablet and Photoshop a lot for daily purposes and I can't get very far without it working properly Thanks.
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Jessica Holler

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Posted 4 years ago

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Chris Cox

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Please remember that crashing and freezing are very different behaviors.

What you are describing sounds like a problem with the tablet driver or another USB driver on your system (conflicting with the tablet driver).

The fact that it works once and then requires a system reboot means that the problem is at the system level (the OS, or a driver), and cannot be part of the application state (which gets reset on each launch).
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Jessica Holler

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Thank you, and sorry I didn't mean to mix up the two meanings. It just doesn't want to open after the tablet gets plugged in.
So excuse my confusion but what would you suggest I attempt? I can try uninstalling and reinstalling my tablet for starters.
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Chris Cox

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Uninstall the tablet driver, then see if Photoshop launches correctly. If it does, then the tablet driver is part of the problem. And check with the tablet maker for updated driver software.
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Jessica Holler

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Thank you. I saw I had two separate Wacom Tablet files for some reason and uninstalled the one I do not use and thankfully since then it has been working just fine. I appreciate it, thank you.
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Chris Cox

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Thanks for coming back and telling us what the problem was.
Double drivers is a problem I haven't seen in a while, and didn't think to mention.
And glad to hear that you're back up and running.