Lightroom: 4/5 horizontal white lines across the printer driver's preview

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  • Updated 4 years ago
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why do I have horizontal white lines across the print preview using canon xps driver with Lightroom 4/5. Only happens above A4 size. DPP and PS not problem.
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john dickinson

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Posted 5 years ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Are you on mac or windows? What OS/version?

Do you have the latest driver?

When you say "Print Preview" are you printing to PDF? or printing a physical/paper print?
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john dickinson

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Hi,
Windows 8 and now 8.1. Latest Canon XPS Driver v5.70 (16 Oct release). Its a preview of a paper print (print preview box ticked in printer settings). Using Lightroom's colour management. Printer is pixma pro-100. Lines appear on A3 settings - A4 has no lines. See image attached.
Thanks.
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john dickinson

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I would nervous about the output quality as the preview is based on the content sent to the driver and clearly there is interference in this data. Any way to test without wasting an A3 print and ink? Thanks.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Can you print to PDF?
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john dickinson

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Is there a way to do that through the xps driver?
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Sorry, not sure. I don't have access to a windows machine ATM. Do you get another dialog if you click the [Print] button, or does it just start the print?
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john dickinson

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It just prints or goes to print preview and then print? Lightroom seems to have a problem with the driver that DPP and PS dont have. It also will not allow some of the borders to reduce entirely (0.4) went set on borderless. I think there is a bug.
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john dickinson

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should add OS are 64 bit versions.
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Julie Kmoch, Sr. Development Manager

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Do the lines show up in an actual print, or just in the preview dialog?
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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John, do you know if the printer is an XPS or GDI driver? If it's XPS, have you tried the GDI driver? (if available)
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John Dickinson

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It's XPS as per original post. I want to use that because it offers 16 bpc printing. Can we report this bug to the Lightroom developers please.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Julie and I are on the LR development team. (Sorry I missed the XPS driver in earlier replies).

Have you tried the GDI driver to confirm whether it's an XPS driver specific bug?
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john dickinson

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Oh that's good Jeffrey thanks. if by GDI you mean the standard windows driver [the PRO-100 series Printer Driver Ver. 1.02 (Windows 8.1/8.1 x64/8/8 x64/7/7 x64/Vista/Vista64/XP)] then yes I use that and it works fine with Lightroom. However the XPS printer is 16 rather than 8 bpc and is meant to give better results.
I have seen a similar problem reported elsewhere - http://photography-on-the.net/forum/s... .
It seems to be the marriage of Lightroom and the XPS driver with larger paper sizes (ie A3)?
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Yeah. That's what I needed. I'll have our print guy talk with the Canon folks to see if we can figure out where the issue is (driver or application side)
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john dickinson

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thank you for your help Jeffery will I hear back from you at some point?
regards John
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Yes. Although, as you can imagine, it may take some time for us to sort out. Can't offer an ETA of any sort at this time.
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Julie Kmoch, Sr. Development Manager

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Even with the XPS driver, Lightroom & Photoshop do not support 16 bit printing on Windows. (And while we do support it on the Mac, we honestly find it extremely hard to tell the difference between 8 and 16 bpc prints if you are using app-managed color.)

We'd really appreciate if you could let us know if prints from this driver also show the banding. Thanks.
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john dickinson

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Hi Julie the xps driver does support 16 bps inwindows thats why canon developed it. http://support-sg.canon-asia.com/cont...
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hi John, what Julie is saying, XPS may support it, but PS and LR currently do not.
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john dickinson

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Hi Jeffery. Do canon realise that? I shoot raw and thought LR maintained a 16 bit workflow. Does that not go through to the print module? Also if you use the canon print studio pro plugin with LR to handle printing.
Kind regards
John
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hi John, I'll have to check with Julie or the print engineer on Monday. I don't have the answer to those questions.
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Eric Ball

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Was this ever resolved?