Photoshop CS6: keeps saying that trial has expired every day

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  • Updated 5 years ago
  • (Edited)
Unfortunately my Photoshop CS6 can't be fixed, I have worked with customer support for more than a year. After buying it outright a year ago, I am told almost daily my 30 day free trial has expired, Do I want to buy it again, I then have to log-in and reenter my serial and then the next day go through the same routine .
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Greg Shaw

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  • frustrated

Posted 5 years ago

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Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hi Greg, your last post was removed because you put your serial, email and other personal information in your post. Mandhir will be in touch with you. Our guess is you're hitting this issue:

64-bit licensing issue:

If so, we have a fix that we'd like to test with you.