I have lightroom 3, tried a 30 trail of lightroon 4 and lightroom 5 after the trail was over a lot of my pictures went missing ? pictures that were not proceed on either 4 or 5 are missing ? my wife tried a 30 day trail of lightroom5 and some of my pictures showed back up once the trail was over they went missing again ? tried calling you customer service line but they told me i did not buy lightroom 3 from you ? cant find my CD ...i do believe i bought it from you and had it down loaded ? do you hold pictures Hostages and why cant you help me ?