Lightroom: Can't find pictures

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  • Updated 5 years ago
  • (Edited)
I have lightroom 3, tried a 30 trail of lightroon 4 and lightroom 5 after the trail was over a lot of my pictures went missing ? pictures that were not proceed on either 4 or 5 are missing ? my wife tried a 30 day trail of lightroom5 and some of my pictures showed back up once the trail was over they went missing again ? tried calling you customer service line but they told me i did not buy lightroom 3 from you ? cant find my CD ...i do believe i bought it from you and had it down loaded ? do you hold pictures Hostages and why cant you help me ?
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sean king

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  • kinda pissed

Posted 5 years ago

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Pete Green, Customer Advocate

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Hi Sean,

Which version of Lightroom do you have installed currently? If 3.x. Which version of Lightroom 3 are you using? The latest is 3.6, so I'd start by making sure you're up to date with the latest version of LR3.

Are you on Mac or Windows? (Which version of the operating system?)

Next, I'll answer this question "Do you hold pictures Hostages?"
No, we don't hold any pictures hostage, and we don't delete any of your images without you doing it on purpose (requiring a couple confirmation clicks after hitting delete).

Are the images missing from your hard drive? Or just missing from your catalog?
Are the images still in the LR3 catalog, and just showing as missing?
What happens when you try to locate those images from within Lightroom?

Regards
Pete
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sean king

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Aloha,
Yes I have Lightroom 3.6 , thanks .
I am using a Mac.
As the hostage thing Iam not sure about that...lol.... Again once my 30 trail ended a bunch of pictures went missing. it just has lots and lots of blank of blank places where pictures once were? it shows Icons in the bottom right on pictures that i edited but all the blank boxes have a question mark ? in the top right when i click it this shows up “_DSC0723.dng” could not be used because the original file could not be found. Would you like to locate it? and has this under that Previous location: /Users/seanking/Pictures/2013/2013-02-05/_DSC0723.dng I can locate the pictures from lightroom......Whats weird is like i said ...all the pictures where in lightroom 3 .6 before the free trail and after the trail some go missing.and once i did lightroom5 free trail some came back but once the rtrail ened they went missing again from light room 3.6
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James Hess

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There must be something else in the mix here. Lightroom does not do anything to your images. It does not engulf them and make them otherwise unavailable on your system. Lightroom simply points to where the images are located, and stores a record of the changes that you make. There's nothing in the Lightroom trial period ending that would cause photos to disappear.