Lightroom: Highlighted GUI element stops mouse wheel scrolling on Windows 10

  • 7
  • Problem
  • Updated 11 months ago
  • Solved
  • (Edited)
Windows 10, LR build CC 2015.1.1 [1032027]

Go to develop module
Mouse the mouse pointer over a slide, eg exposure, so the text for that slider is highlighted.
Try to scroll the panel (not the slider) up down using the mouse wheel, it's stuck.
Mouse the mouse off the slider so the element is no longer highlighted and scroll is enabled again.

This new behaviour is annoying because if you start scrolling the panel where the mouse isn't over an element another one might scroll into place under the mouse stopping any further scrolling, you have to move the mouse in order to continue scrolling.
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Andy Jones

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Posted 4 years ago

  • 7
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Reinhard Vanreusel

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Googling a solution for this problem brought me here... thanks for posting, hope it will be fixed soon, it's indeed very annoying and time-wasting!
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Frédéric MONIN

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I just found a solution for this problem
I also had for passing under windows.
You have to go under windows / settings and peripherals (mouse). Then, you select mouse and tactil pad and you disable "scroll through the inactive windows when I point them with the mouse". After reboot my PC, it's OK to lightroom.
(sorry for my english !!!)
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Risto Kuittinen

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This workaround does help, but since it's a windows settings tweak it affects other programs also (ie. a browser).
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Andrei I. Gere

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Yep, same here on Windows 10. Very annoying and I hope a fix is released soon. I had to follow the tip above but that affects scrolling system wide, which is inconvenient.
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Michael Hils

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Seems not to be important for Adobe, since the item is not solved in the recent LR-version. Hope they will fix it with the next update.
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Kelly C., Senior Lightroom QE

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Official Response
Thanks guys. This issue was just brought to my attention. I was able to reproduce it and will get a bug filed.
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Andy Jones

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Pity it took 8 months for the report to be logged, is there a better method?
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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This is the correct method. Sorry it didn't bubble up.
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Denis Bisirkin

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HI everyone! Is there any progress on the issue? I faced the same problem after reinstalling windows 7 x64. On previous system everything was ok. Win 7 system disk is the same. Maybe something went wrong upon installing drivers or other staff...? I'm not a professional. Thanks.
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Justin Haugen

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I was auto updated to windows 10 on both my desktop and laptop and this issue is causing me productivity issues in Lightroom. I have to repeatedly scroll the wheel or click on a panel and then scroll to get it to register the mouse action for scrolling. I work in Lightroom daily, I hope there is a fix as soon as possible.
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Risto Kuittinen

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Yawn. It's Lightroom 2015.6.1 and the new 1607 version of Windows10, no change on the issue.
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Michael Hils

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Still not fixed ... after 12 months
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Kelly logged the bug on March 28th. It's still on engineering's radar. Hoping it makes the next update.
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Ron Alan Cruz

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This is still an issue for myself and even many people who have not searched and found this thread.
It really wastes time and I wish there was an option to turn it off.
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Michael Hils

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Several versions later ... still not fixed in LR CC 2015.9, which Adobe released today.
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Risto Kuittinen

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And in 2015.10
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Naris Visitsin

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Any Update so far?
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Michael Hils

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No. This is a frustating but probably small bug, no idea why they don't fix it.
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Kelly C., Senior Lightroom QE

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Official Response
Hey guys - I just checked on the state of this bug and it is indeed still open but has been continuously deferred due to our dev team’s attention to more pressing issues.
I realize that this has been a pain point for many of you for too long now, and have gotten confirmation that a fix for this will be added to the schedule. That said, it may still be at least another release away from making it into a shipping build.

Anyway - just wanted to give you an update on where this issue stands and I apologize for the delay.

(Edited)
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Naris Visitsin

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SERIOUSLY?
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Andy Jones

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Kelly, any chance of an update on this? Another year has passed us by and I really think you've dropped the ball on this one. Honestly I think it's pretty embarrassing at this point.
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Rikk Flohr, Official Rep

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I am not Kelly but I can tell you that I reviewed the referenced bug and it should be fixed in the next version. I do not have an ETA I can share at this time. 
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Andy Jones

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Thanks for the response. What are Adobe doing to prevent this kind of extended delay from being repeated in the future? Right now I feel like Adobe really doesn't care much for it's customers and I need some reassurance that going forward Adobe will take steps to improve their systems to better handle a simple bug report.
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Kelly C., Senior Lightroom QE

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@Andy Jones

I understand your frustration. Unfortunately, bugs need to be prioritized and less crucial workflow bugs often get deferred-out of the schedule in favor of fixing critical issues. That said, I agree that this particular bug was pushed out for far too long.

I have confirmed that this bug has been fixed in our internal builds and that the fix will be included in the next release of Lr Classic.

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Naris Visitsin

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Just updated the new version and as I predicted, it has been over 2 years and you can not really fix it?

You guys rock!!
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Nicholas Robinson

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Just swapped from Mac to Windows 10 .It sucks! This scroll issue on top of slow refesh rates in develop module is driving me nuts.
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Andy Jones

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3 years and still waiting...
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kkoubek

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I just upgraded from the 5.7 on a new Windows 10 machine and this issue caught me off guard. How can you guys use Lightroom with this bug? After few hours of edits, I think I'm going mad, this is not bearable :(

How can the Lightroom developers give low priority to this serious productivity bug is beyond me...
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Michael Hils

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Updates and updates, new functions, new profiles, but this dirty little productivity-reducing error remains unchanged since 3 years... but why? Does anyone from Adobe read this posts and has an explanation?
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Rikk Flohr, Official Rep

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I've double checked on this bug and it is still active in our system. I will drop a note to the Product Manager and see if I can get is escalated. Thanks for your patience!
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Andy Jones

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Another update and still no fix. Is there any chance you could ask the Product Manager to offer an explanation as to why Adobe need more than 3 years to fix a simple interface bug?
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TangCanada

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Because they are spending time on programming new childish and annoying stuff like the rich tooltips foolishness that pops into your face distracting your workflow.
(Edited)
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Rikk Flohr, Official Rep

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Official Response
Greetings, 

The Lightroom Classic CC was updated today and contains a fix for this issue. Please download the new version and give it a try and let us know how it works.
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kkoubek

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Will this fix be also ported to Lightroom 6 ?
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Rikk Flohr, Official Rep

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Lightroom 6.14 (December 2017) was the last version update for Lightroom 6. It will receive no further updates. 
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kkoubek

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Understand, thanks for your reply Rikk.
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Michael Hils

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Seems to work fine, could not detect any errors on my Win 10 computer. This speeds up the workflow and working is, finallly, more relaxed. Thank you for solving this issue.

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Frédéric MONIN

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It's also OK for me. The problem is resolved.