Highest quality available export and web galleries not keeping edits in Lightroom mobile and Lightroom web

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I use Lightroom mobile for 90% of my editing now by copying the RAWs from my cameras to my phone and then importing them into Lightroom.

It all works great until it comes time to export or present my images to clients using the share album to web feature.

If I try to export the image at its original resolution (highest quality available setting) it doesn't keep the profile I have used and reverts to what I think is Adobe Standard, or Adobe color.

If I export at 2048 resolution or share to another app (which automatically reduces the size to 2048) the profile I used works.

I use RNI Images profiles for editing most of my photos and these make a significant difference to the look of the photo. It is very easy to tell when it hasn't been used.

Or, to describe what is happening in another way, the full size exports and web galleries look like the image before it is fully loaded in Lightroom. You know, when you first open it and it takes a few seconds to apply your edits. Well, the exports look like that.

I've searched around for a solution to this problem as much as I can, but I found no solutions. I found a few threads where the color space people were using was this problem. But this isn't what's happening to me. As I say, if I export at 2048 resolution everything looks great.

It's very frustrating because, as I say, I do practically all my editing on the mobile app now. And I don't want to have to fire up my desktop computer if I want to export a high quality finished jpg. This isn't even always possible if I'm working while travelling.

I have a feeling this may be a bug. But its been going on for a while now, so if it was I would have thought it would have been addressed.

After some digging I can see that the profile isn't being applied. 

On Lightroom.adobe.com my photos don't have the right profile. But I can go in and edit them and change the profile to what it should be. However, when I click save and exit, it reverts back to using the Adobe Standard profile.

Also, I have tried turning off the use smart previews option. I have cleared the cache and even uninstalled and reinstalled the Lightroom app. Nothing makes any difference. I'm out of ideas.

I reported this in the community forums and after some discussion I was told to report it here as they said it seems like a bug or error in the software. 


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Harry Hamburg

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Posted 3 weeks ago

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Harry Hamburg

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As  no one seems to be able to help, does anyone know how I can contact Adobe directly? I use the web galleries feature to share photos with clients, so the fact they don't work is a huge issue for me. 
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Rikk Flohr, Official Rep

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Greetings Harry, 

You have contacted Adobe directly. We've got a few people looking at your report. As I haven't been able thus far to duplicate what you are seeing using the text description above, could you give me a detailed step-by-step so I can again attempt to replicate the problem?


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Harry Hamburg

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Hey Rikk, 

Yes, so basically the problem is when I try save a jpg to my phone at maximum resolution it reverts to the Adobe color profile, not the one I've been editing with. This is not an issue when I save at 2048 resolution. 

When I view my images on a web gallery they all are set to Adobe Color profile instead of the one I set them to when editing them. So they look very different to how I intended. I can go in and edit them on the lightroom website and re select the right profile,  but when I try export them they export with the Adobe Color profile.

And, I have since learned that when I try save a jpg on my laptop it also exports in the Adobe Color profile, even though in Lightroom it looks right. In order to get it to export with the correct profile I need to go into the develop panel and re-select the profile I used before I export. I had to do this with a load of images over the weekend and it was very time consuming. 

Basically it seems like when I edit my photos it isn't telling the server version to apply the profile I've chosen, and so when it exports or displays in a gallery it displays or exports with the standard Adobe Color profile. 

Now, I think this only started happening a couple of weeks ago when I neared my storage limit. Could this be anything to do with it? I am within 10 gb of my limit. If buying more storage will fix the issue I am happy to do so. I will need to pretty soon anyway.

However, if this won't fix it and the problem persists I don't really want to as I'll have to switch to different software. It's very frustrating when you spend a very long time editing a series of images and then when you come to export them or share them with clients they don't look anything like how you intended. 

I can supply screen shots of what's going on - how the images look in Lightroom and then how they look as jpgs if that would help. 

Thanks,
Harry
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Rikk Flohr, Official Rep

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Harry, 

I had another QE look at this with me and we are really not able reproduce what we think you are saying. Could you write us out a simple set of steps.

1. Do this
2. Do this next...

Etc.

I'd like to try to reproduce this but so far, I am having no luck. 

To your other question, this shouldn't be affected by the amount of storage you have.
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Harry Hamburg

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Okay.

Go into profiles on Lightroom mobile. Choose RNI profile (Agfacolor)



Save photo to device at 2048 resolution.




Everything is fine. It looks like it did in lightroom. 



Export at highest quality available (full size):



It looks different to how it did in Lightroom and different to the 2048 size export.



Here is the data on the two files:

2048 resolution - looks right:



Full resolution - looks wrong:



Now. AS you can see, the high-res version has clearly exported with the adobe color profile and not the RNI Agfacolor profile I set. Below you can see how they both look in Lightroom:

RNI profile:



Adobe color profile (exactly the same as the high-res export)



If I share my photos to a web gallery with Lightroom, they all look like the adobe color version, not the profile I set. And if I download them from there they maintain the adobe color version and not the profile I set. 

If I use my laptop, the images look right within lightroom, but when I save them as JPGs the JPGs look like they have been set to adobe color profile and not what I had set. I can get around this by going back into Lightroom and clicking profiles and then re-clicking on the profile they should be using. 

On the mobile version, I cannot get high-res versions to export how they should look. As you can see above. 

I hope that was all clear enough. I really don't see how I could be any clearer. But I could record a screen capture and voice over what I am doing step by step if that would help. 

Thanks,
Harry




(Edited)
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Rikk Flohr, Official Rep

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I thought I could duplicate it but it turned out I didn't. When I tapped on the raw file after the first Save to Device, it jumped over the orignal (2048) save so I was confused by what I saw when the order rejumbled. 

The original was set to an Agfa Profile as it is a raw file.

The 2048 comes in with Adobe Color
The Max size available comes in with Adobe Color.
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Harry Hamburg

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Neither should be adobe color. They were set to the Agfa profile, so when they save as JPGs they should export with that file. 

Just to be clear, I am not talking about exporting a raw file. I am working on the raw files in Lightroom and then exporting to JPG , as shown in the screenshots. 

I only clicked on the adobe color profile to show that is what the exports look like, when they should look like the Agfa profile. 

I've done some more testing myself and I've found if I choose to edit using any of the inbuilt adobe profiles - landscape, portrait, etc. they will save to JPG correctly at full size. It's only when I use a profile I've installed myself that this happens. 

I'll try uninstalling and re-installing the RNI profiles and see if that helps.