Lightroom Classic and CC: Please support HEVC (H.265) video support for Windows

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  • Updated 2 months ago
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  • (Edited)
Support for this video format is needed.
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Eric Gingras

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Posted 2 years ago

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Kristen Fitzpatrick

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Hello Adobe, anyone actually reading these posts?  Just got back from Grand Canyon with some spectacular footage shot with h.265 codec.  Went to import into LR and it wouldn't accept it as valid media.  C'mon Adobe, for the $31.86 a month that you're gouging me, Windows users shouldn't be ignored.
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thomas Holm

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How can this not have been fixed yet, i have a whole lot footage i cant import due to the lack of  h.265 support from your side, this is not some obscure codec its widely used and should be supported. Finding it hard to justify the price i pay every month
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Daniel Ille

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Getting on the record that I just bought Lightroom 6, and I cannot import videos from my iPhone 8 (HEVC). Not acceptable. I might have to ask for a refund if this feature will not be added.
(Edited)
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john beardsworth

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In the phone's Settings, Camera, Format, change the format to Compatible.
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Victoria Bampton - Lightroom Queen, Champion

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Also bear in mind that Lightroom 6 is coming up for 4 years old, its last update was more than a year ago, and it's no longer being updated. You may be better considering a Photography Plan subscription to include Lightroom Classic if you're just getting started.
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john beardsworth

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I solved the immediate problem on my Windows machine by converting the files to mp4 using LR on a Mac (I am uncertain if this is lossless), and the longer term one by ensuring that the phone didn't record any more incompatible videos.
(Edited)
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Tom Mickow

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Another release today (v8.2) and it appears still no support for h.265 on Windows.
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Ernest Atkins

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Seriously, are you kidding me? This is no longer negligent - it's clearly willful but I can't figure out WHY??
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Olafur Haraldsson

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Please Adobe, I have been requesting H.265 support for Lightroom on Windows for over 3 years now, I am not asking much as I am not even asking to view the files I am only asking to get the files imported at the same time as images.

I have reached out to support multiple times over the last years and only answer is it is coming soon, or the latest ones have been get a MAC, I mean come on, how hard can this be? I use it all the time in Premiere and have for a very long time.

I am almost giving up on keep paying and paying without any updated to the Classic version as you seem to mostly focus on the consumer orientated version and ignoring the Pro market. Shame on you.

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Keith Beecham

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Still waiting, 7 months after support was added for Macintosh.
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Patric Schielke

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Tragedy is: I used Mac for years, was happy that it was finally solved for MacOS. But since a month I am now on Windows... very uncool.
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Tom Mickow

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Another release (v8.3) and still no support for h.265 on Windows.

9 months ago, Barry Young, Director of Engineering, Lightroom products posted -
 
"HEVC support is coming soon. As I mentioned earlier, I cannot discuss release schedules. Please be patient."

Perhaps he could be troubled to give an update to those of us who have been waiting (semi) patiently?

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anonymess

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v 8.3 still can't open h.265 files (on Mac) from a DJI Mavic 2 Pro.
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Pieter Viljoen

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This complete lack of support makes me think it is time to find a LR replacement, e.g.
https://petapixel.com/2019/05/21/alternatives-to-adobe-lightroom-in-2019/
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john beardsworth

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There's an ironic saying about "the grass is always greener on the other side of the fence".  Not one of those apps supports video of any kind.....

And yes, I am hacked off about this h265/Windows issue.
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Pieter Viljoen

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I know, but if LR if does not support my video files, I may just as well look elsewhere to other apps.
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Victoria Bampton - Lightroom Queen, Champion

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Please do let us know which one of those apps supports your video files then Pieter.
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Pieter Viljoen

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As far as I know none of the apps listed in the article support video?
Maybe I wasn't clear what I meant; if LR does not support my video files, video support is no longer a competitive advantage of LR over other non-video supporting apps.

I've started syncing all my mobile generated content to OneDrive and to Google Photos, and I synced my entire video and image catalog to Google Photos using the Google Backup and Sync desktop app. I get 1TB of original file storage space on OneDrive via my Office Home subscription, and I get unlimited "high res" storage in Google Photos for free. Both OneDrive and Google Photos have no issues with any of my (HEIC, HEVC, MTS, MP4, DNG, RW2, NEF, etc) image or video formats, automatically tags based on image recognition, allows me to tag, automatically builds albums, has ok editing.
Yes, nothing like LR in image editing features, but my requirements for cataloging video was never editing, just archiving and cataloging. So maybe I don't need LR for video any more, maybe one day I will not need LR for any cataloging, just occasionally a RAW image editor.


(Edited)
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john beardsworth

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Why bother doing video with HEVC? I imported all the HEVC video I'd shot on my phone using Lightroom Mobile and the files arrived in my catalogue on Windows with blank thumbnails. When Lightroom eventually reads them, great, but for now at least they are managed in the catalogue. But then I switched my phone to non-HEVC formats. I can wait, and wait and wait for Adobe....

Those "competing" apps are mostly just raw converters. It's not as if Lightroom is good at editing video but they can't do anything at all, not even catalogue.
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anonymess

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> Why bother doing video with HEVC?
well one reason is because some devices will only write HEVC. For example, the DJI Mavic 2 Pro, probably the most popular high end drone for landscape photography, will only write this format if you want to use DLOG (video equivalent of raw) as most professionals will do.
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john beardsworth

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Thanks for that info.
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Rikk Flohr, Official Rep

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Effective with Lightroom Desktop version 2.3 uses the native OS functionality for video playback. If you are a Lightroom Desktop user - version 2.3 and later versions yet to be released, make certain you've installed the Codec from Microsoft: https://www.microsoft.com/en-us/p/hevc-video-extensions/9nmzlz57r3t7?activetab=pivot:overviewtab

Please note that this codec does not affect Lightroom Classic - which does not yet have HEVC (H.265) support.  The Classic team continues to work on providing support in a future version.  Unfortunately I have no ETA to share at this time. 

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anonymess

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The Classic team continues to work on providing support in a future version.  
I do hope they will get on with this.  As of 8.3.1 Lightroom Classic (on Mac) is still in the embarrassing mess of throwing a meaningless error message when we import H.265 videos from a DJI Mavic 2 Pro, one of the most popular drone cameras for professional users.  We can import the raw stills but not the raw video.  This is a complete pain for our workflow.
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Dmitri Ivanov

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Over a year LR developers cannot implement a freaking video codec. What do you guys DO there in the office?
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Alan McCluney

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Actions speak louder than words and I think it's pretty obvious they are trying to sunset LR desktop/classic. if you look at the update frequency between Classic and CC or whatever they're calling them these days, Classic isn't the priority. When really there are just a few features Classic needs to make us happy right now, when instead there are many CC updates. That tells the story. Now, I'm not opposed to moving more to CC, *if* I can either be selective about the GB's of photos I have not all going to the cloud and making me pay more, or if I don't have to pay more than I am now for moving my collection up. But feature parity should be the new priority. Like tag import (Adobe: I am NOT re-tagging my 10 x 1000's of images to get them into CC). Also graphics accelerator usage would be nice. Really I think they need to make 1 product but call it Lightroom and Lighrroom Professional or something. And better communication would be nice too. This isn't Instagram. Your users are heavily invested in your products.
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john beardsworth

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All that further application of GPU acceleration in 8.4 tells a different story.
That said, I am mystified why Lightroom on Windows still doesn't support HEVC video.
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Alan McCluney

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To me that was low-hanging fruit on Classic. They already tapped the GPU. To me the non-support of HEVC and tagging are more of a red flag. Maybe their views are evolving but communication would be great.
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john beardsworth

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It's significant work, not low hanging fruit, which you wouldn't do if you were trying to sunset the product. Just like all the other things they've done on classic Lightroom since they introduced Cloudy.
This HEVC problem is a mystery, and I just wouldn't draw any wider conclusions.
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Alan McCluney

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I'm happy to stand corrected on that. But every week or two when I get a CC update, but go months without a Classic update, that makes me skeptical. Hopefully you're right.
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Victoria Bampton - Lightroom Queen, Champion

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> But every week or two when I get a CC update, but go months without a Classic update, that makes me skeptical

Every time there's been a Cloudy desktop update, there's been a Classic desktop update too, other than the occasional double dot update on either to fix an urgent bug. Mobile ones may get bug fix updates in between as they're easier to push out, but feature wise, they're all on the same release schedule. Releases over the last year have been every 2-3 months across the board.
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Alan McCluney

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Maybe my Cloud app doesn't always show me. I'll have to log when I get CC notices vs. Classic. But from what I have seen, the ratio is like 3:1 (CC:Classic) on the update cycle for Win10 in the US on my computer.
(Edited)
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Rikk Flohr, Official Rep

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There has been one additional update to the Lightroom Desktop app that was not released with a Lightroom Classic update as well. That was 2.3.1 which was a special release to put Lightroom Desktop in the Mac App Store. 

Otherwise - they've had the same number of releases. Sometimes Lightroom Classic gets more features added than Lightroom Desktop...
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Alan McCluney

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Rikk,
Maybe another way to ask... do you know of a roadmap for Classic? Do you have any documentation where Adobe is re-affirming support? Do we know if they're even working on the HEVC problem, or the CC tagging issue?
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Victoria Bampton - Lightroom Queen, Champion

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> Do you have any documentation where Adobe is re-affirming support?

I'm busy working on a blog post of what's changed in Classic since LR6. It's currently 23 pages... I'm trying to trim it down! Honestly, going back and working on the foundations for things like GPU and folder enumeration (new in 8.4 alone) is absolute proof that this is not sunset.
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Alan McCluney

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I'm really glad to hear that, and I appreciate the responses I have hope again.
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Andrew Klug

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Any plans to develop a more robust version of Lightroom that doesn’t corrupt via mobile sync leading to endless sync inconsistencies? For a user that produces hundreds if not thousands of assets, LR remains very “rinky dink” pardon my French
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Alan McCluney

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Thank you for responding. I’ve been reading a lot of mutinous posts about Lightroom lately. I think more communication like this will help.
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Arjan Mels

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Also eagerly awaiting HEVC support for Lightroom Classic CC. (For e.g. Hero 7 footage cataloging.)
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Dmitri Ivanov

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I would really like to see HEVC support in LR.
Guys, a year of complaints and nothing is done? What do you do?
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John R. Ellis, Champion

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Informed speculation:

LR support for Windows HEVC isn't technical, since end users can buy an HEVC codec from the Microsoft store for $0.99. Since it's not technical, perhaps the problem is caused by the HEVC/H.265 patent-licensing mess, e.g. 

The Future of HEVC Licensing Is Bleak, Declares MPEG Chairman
The HEVC IP Mess is Worse than you Think

Most of the industry biggies are backing the Alliance for Open Media, which is developing AV1, a royalty-free alternative to HEVC, due to be released "soon".

Unlike Apple and Mac OS, Microsoft doesn't bundle an HEVC codec in the default Windows 10 installation, though supposedly some computer manufacturers do in their OEM installations.  The description of the $0.99 HEVC add-on says, "Play High Efficiency Video Coding (HEVC) videos in any video app on your Windows 10 device" (emphasis added).  The license agreement doesn't mention HEVC/H.265, but it does have a paragraph for the older H.264, restricting the use of Microsoft's H.264 codecs to personal and noncommercial use by consumers.

So perhaps the Microsoft license terms for the HEVC codec have similar restrictions, such that Adobe lawyers feel it necessary to negotiate a separate license for Creative Cloud products, for which Adobe doesn't want to pay (remember the Dolby legal fiasco)? Or maybe there are other uncertainties about the Microsoft licensing (e.g the patent-licensing mess) that Adobe lawyers are balking at. 

And whatever the detailed reasons, maybe Adobe has decided to stop putting more effort into Windows HEVC licensing, hoping that AV1 will supplant HEVC "soon"?

Lots of maybes. It would be naive to expect Adobe to shed any light on this. Licensing contracts usually have confidentiality clauses. And like most other large companies, the suits at Adobe often treat customers like growing mushrooms -- keep them in the dark and shovel in lots of organic material.
(Edited)
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Ken Sandberg

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Also eagerly awaiting HEVC support for Lightroom Classic CC. Even if there is a new standard coming I have hundreds of existing HEVC files that I'd like to be able to view in Lightroom.