Lightroom Classic and CC: Please support HEVC (H.265) video support for Windows

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Support for this video format is needed.
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Eric Gingras

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Posted 2 years ago

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Kristen Fitzpatrick

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Hello Adobe, anyone actually reading these posts?  Just got back from Grand Canyon with some spectacular footage shot with h.265 codec.  Went to import into LR and it wouldn't accept it as valid media.  C'mon Adobe, for the $31.86 a month that you're gouging me, Windows users shouldn't be ignored.
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thomas Holm

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How can this not have been fixed yet, i have a whole lot footage i cant import due to the lack of  h.265 support from your side, this is not some obscure codec its widely used and should be supported. Finding it hard to justify the price i pay every month
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Daniel Ille

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Getting on the record that I just bought Lightroom 6, and I cannot import videos from my iPhone 8 (HEVC). Not acceptable. I might have to ask for a refund if this feature will not be added.
(Edited)
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john beardsworth

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In the phone's Settings, Camera, Format, change the format to Compatible.
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Victoria Bampton - Lightroom Queen, Champion

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Also bear in mind that Lightroom 6 is coming up for 4 years old, its last update was more than a year ago, and it's no longer being updated. You may be better considering a Photography Plan subscription to include Lightroom Classic if you're just getting started.
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john beardsworth

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I solved the immediate problem on my Windows machine by converting the files to mp4 using LR on a Mac (I am uncertain if this is lossless), and the longer term one by ensuring that the phone didn't record any more incompatible videos.
(Edited)
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Tom Mickow

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Another release today (v8.2) and it appears still no support for h.265 on Windows.
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Ernest Atkins

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Seriously, are you kidding me? This is no longer negligent - it's clearly willful but I can't figure out WHY??
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Olafur Haraldsson

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Please Adobe, I have been requesting H.265 support for Lightroom on Windows for over 3 years now, I am not asking much as I am not even asking to view the files I am only asking to get the files imported at the same time as images.

I have reached out to support multiple times over the last years and only answer is it is coming soon, or the latest ones have been get a MAC, I mean come on, how hard can this be? I use it all the time in Premiere and have for a very long time.

I am almost giving up on keep paying and paying without any updated to the Classic version as you seem to mostly focus on the consumer orientated version and ignoring the Pro market. Shame on you.

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Keith Beecham

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Still waiting, 7 months after support was added for Macintosh.
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Patric Schielke

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Tragedy is: I used Mac for years, was happy that it was finally solved for MacOS. But since a month I am now on Windows... very uncool.
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Tom Mickow

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Another release (v8.3) and still no support for h.265 on Windows.

9 months ago, Barry Young, Director of Engineering, Lightroom products posted -
 
"HEVC support is coming soon. As I mentioned earlier, I cannot discuss release schedules. Please be patient."

Perhaps he could be troubled to give an update to those of us who have been waiting (semi) patiently?

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anonymess

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v 8.3 still can't open h.265 files (on Mac) from a DJI Mavic 2 Pro.
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Pieter Viljoen

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This complete lack of support makes me think it is time to find a LR replacement, e.g.
https://petapixel.com/2019/05/21/alternatives-to-adobe-lightroom-in-2019/
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john beardsworth

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There's an ironic saying about "the grass is always greener on the other side of the fence".  Not one of those apps supports video of any kind.....

And yes, I am hacked off about this h265/Windows issue.
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Pieter Viljoen

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I know, but if LR if does not support my video files, I may just as well look elsewhere to other apps.
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Victoria Bampton - Lightroom Queen, Champion

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Please do let us know which one of those apps supports your video files then Pieter.
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Pieter Viljoen

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As far as I know none of the apps listed in the article support video?
Maybe I wasn't clear what I meant; if LR does not support my video files, video support is no longer a competitive advantage of LR over other non-video supporting apps.

I've started syncing all my mobile generated content to OneDrive and to Google Photos, and I synced my entire video and image catalog to Google Photos using the Google Backup and Sync desktop app. I get 1TB of original file storage space on OneDrive via my Office Home subscription, and I get unlimited "high res" storage in Google Photos for free. Both OneDrive and Google Photos have no issues with any of my (HEIC, HEVC, MTS, MP4, DNG, RW2, NEF, etc) image or video formats, automatically tags based on image recognition, allows me to tag, automatically builds albums, has ok editing.
Yes, nothing like LR in image editing features, but my requirements for cataloging video was never editing, just archiving and cataloging. So maybe I don't need LR for video any more, maybe one day I will not need LR for any cataloging, just occasionally a RAW image editor.


(Edited)
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john beardsworth

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Why bother doing video with HEVC? I imported all the HEVC video I'd shot on my phone using Lightroom Mobile and the files arrived in my catalogue on Windows with blank thumbnails. When Lightroom eventually reads them, great, but for now at least they are managed in the catalogue. But then I switched my phone to non-HEVC formats. I can wait, and wait and wait for Adobe....

Those "competing" apps are mostly just raw converters. It's not as if Lightroom is good at editing video but they can't do anything at all, not even catalogue.
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anonymess

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> Why bother doing video with HEVC?
well one reason is because some devices will only write HEVC. For example, the DJI Mavic 2 Pro, probably the most popular high end drone for landscape photography, will only write this format if you want to use DLOG (video equivalent of raw) as most professionals will do.
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john beardsworth

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Thanks for that info.
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Rikk Flohr, Official Rep

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Effective with Lightroom Desktop version 2.3 uses the native OS functionality for video playback. If you are a Lightroom Desktop user - version 2.3 and later versions yet to be released, make certain you've installed the Codec from Microsoft: https://www.microsoft.com/en-us/p/hevc-video-extensions/9nmzlz57r3t7?activetab=pivot:overviewtab

Please note that this codec does not affect Lightroom Classic - which does not yet have HEVC (H.265) support.  The Classic team continues to work on providing support in a future version.  Unfortunately I have no ETA to share at this time. 

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anonymess

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The Classic team continues to work on providing support in a future version.  
I do hope they will get on with this.  As of 8.3.1 Lightroom Classic (on Mac) is still in the embarrassing mess of throwing a meaningless error message when we import H.265 videos from a DJI Mavic 2 Pro, one of the most popular drone cameras for professional users.  We can import the raw stills but not the raw video.  This is a complete pain for our workflow.
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Alan McCluney

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Thank you for responding. I’ve been reading a lot of mutinous posts about Lightroom lately. I think more communication like this will help.