Lightroom Classic and CC: Please support HEVC (H.265) video support for Windows

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Support for this video format is needed.
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Eric Gingras

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Posted 3 years ago

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Kristen Fitzpatrick

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Hello Adobe, anyone actually reading these posts?  Just got back from Grand Canyon with some spectacular footage shot with h.265 codec.  Went to import into LR and it wouldn't accept it as valid media.  C'mon Adobe, for the $31.86 a month that you're gouging me, Windows users shouldn't be ignored.
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thomas Holm

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How can this not have been fixed yet, i have a whole lot footage i cant import due to the lack of  h.265 support from your side, this is not some obscure codec its widely used and should be supported. Finding it hard to justify the price i pay every month
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Daniel Ille

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Getting on the record that I just bought Lightroom 6, and I cannot import videos from my iPhone 8 (HEVC). Not acceptable. I might have to ask for a refund if this feature will not be added.
(Edited)
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john beardsworth

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In the phone's Settings, Camera, Format, change the format to Compatible.
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Victoria Bampton - Lightroom Queen, Champion

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Also bear in mind that Lightroom 6 is coming up for 4 years old, its last update was more than a year ago, and it's no longer being updated. You may be better considering a Photography Plan subscription to include Lightroom Classic if you're just getting started.
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john beardsworth

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I solved the immediate problem on my Windows machine by converting the files to mp4 using LR on a Mac (I am uncertain if this is lossless), and the longer term one by ensuring that the phone didn't record any more incompatible videos.
(Edited)
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Tom Mickow

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Another release today (v8.2) and it appears still no support for h.265 on Windows.
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Ernest Atkins

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Seriously, are you kidding me? This is no longer negligent - it's clearly willful but I can't figure out WHY??
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Olafur Haraldsson

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Please Adobe, I have been requesting H.265 support for Lightroom on Windows for over 3 years now, I am not asking much as I am not even asking to view the files I am only asking to get the files imported at the same time as images.

I have reached out to support multiple times over the last years and only answer is it is coming soon, or the latest ones have been get a MAC, I mean come on, how hard can this be? I use it all the time in Premiere and have for a very long time.

I am almost giving up on keep paying and paying without any updated to the Classic version as you seem to mostly focus on the consumer orientated version and ignoring the Pro market. Shame on you.

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Keith Beecham

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Still waiting, 7 months after support was added for Macintosh.
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Patric Schielke

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Tragedy is: I used Mac for years, was happy that it was finally solved for MacOS. But since a month I am now on Windows... very uncool.
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Tom Mickow

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Another release (v8.3) and still no support for h.265 on Windows.

9 months ago, Barry Young, Director of Engineering, Lightroom products posted -
 
"HEVC support is coming soon. As I mentioned earlier, I cannot discuss release schedules. Please be patient."

Perhaps he could be troubled to give an update to those of us who have been waiting (semi) patiently?

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anonymess

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v 8.3 still can't open h.265 files (on Mac) from a DJI Mavic 2 Pro.
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Pieter Viljoen

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This complete lack of support makes me think it is time to find a LR replacement, e.g.
https://petapixel.com/2019/05/21/alternatives-to-adobe-lightroom-in-2019/
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Victoria Bampton - Lightroom Queen, Champion

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Please do let us know which one of those apps supports your video files then Pieter.
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Pieter Viljoen

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As far as I know none of the apps listed in the article support video?
Maybe I wasn't clear what I meant; if LR does not support my video files, video support is no longer a competitive advantage of LR over other non-video supporting apps.

I've started syncing all my mobile generated content to OneDrive and to Google Photos, and I synced my entire video and image catalog to Google Photos using the Google Backup and Sync desktop app. I get 1TB of original file storage space on OneDrive via my Office Home subscription, and I get unlimited "high res" storage in Google Photos for free. Both OneDrive and Google Photos have no issues with any of my (HEIC, HEVC, MTS, MP4, DNG, RW2, NEF, etc) image or video formats, automatically tags based on image recognition, allows me to tag, automatically builds albums, has ok editing.
Yes, nothing like LR in image editing features, but my requirements for cataloging video was never editing, just archiving and cataloging. So maybe I don't need LR for video any more, maybe one day I will not need LR for any cataloging, just occasionally a RAW image editor.


(Edited)
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john beardsworth

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Why bother doing video with HEVC? I imported all the HEVC video I'd shot on my phone using Lightroom Mobile and the files arrived in my catalogue on Windows with blank thumbnails. When Lightroom eventually reads them, great, but for now at least they are managed in the catalogue. But then I switched my phone to non-HEVC formats. I can wait, and wait and wait for Adobe....

Those "competing" apps are mostly just raw converters. It's not as if Lightroom is good at editing video but they can't do anything at all, not even catalogue.
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anonymess

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> Why bother doing video with HEVC?
well one reason is because some devices will only write HEVC. For example, the DJI Mavic 2 Pro, probably the most popular high end drone for landscape photography, will only write this format if you want to use DLOG (video equivalent of raw) as most professionals will do.
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john beardsworth

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Thanks for that info.
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Rikk Flohr, Official Rep

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Effective with Lightroom Desktop version 2.3 uses the native OS functionality for video playback. If you are a Lightroom Desktop user - version 2.3 and later versions yet to be released, make certain you've installed the Codec from Microsoft: https://www.microsoft.com/en-us/p/hevc-video-extensions/9nmzlz57r3t7?activetab=pivot:overviewtab

Please note that this codec does not affect Lightroom Classic - which does not yet have HEVC (H.265) support.  The Classic team continues to work on providing support in a future version.  Unfortunately I have no ETA to share at this time. 

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Rikk Flohr, Official Rep

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There has been one additional update to the Lightroom Desktop app that was not released with a Lightroom Classic update as well. That was 2.3.1 which was a special release to put Lightroom Desktop in the Mac App Store. 

Otherwise - they've had the same number of releases. Sometimes Lightroom Classic gets more features added than Lightroom Desktop...
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Alan McCluney

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Rikk,
Maybe another way to ask... do you know of a roadmap for Classic? Do you have any documentation where Adobe is re-affirming support? Do we know if they're even working on the HEVC problem, or the CC tagging issue?
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Victoria Bampton - Lightroom Queen, Champion

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> Do you have any documentation where Adobe is re-affirming support?

I'm busy working on a blog post of what's changed in Classic since LR6. It's currently 23 pages... I'm trying to trim it down! Honestly, going back and working on the foundations for things like GPU and folder enumeration (new in 8.4 alone) is absolute proof that this is not sunset.
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Alan McCluney

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I'm really glad to hear that, and I appreciate the responses I have hope again.
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Andrew Klug

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Any plans to develop a more robust version of Lightroom that doesn’t corrupt via mobile sync leading to endless sync inconsistencies? For a user that produces hundreds if not thousands of assets, LR remains very “rinky dink” pardon my French
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Alan McCluney

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Thank you for responding. I’ve been reading a lot of mutinous posts about Lightroom lately. I think more communication like this will help.
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Arjan Mels

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Also eagerly awaiting HEVC support for Lightroom Classic CC. (For e.g. Hero 7 footage cataloging.)
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Dmitri Ivanov

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I would really like to see HEVC support in LR.
Guys, a year of complaints and nothing is done? What do you do?
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John R. Ellis, Champion

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Informed speculation:

LR support for Windows HEVC isn't technical, since end users can buy an HEVC codec from the Microsoft store for $0.99. Since it's not technical, perhaps the problem is caused by the HEVC/H.265 patent-licensing mess, e.g. 

The Future of HEVC Licensing Is Bleak, Declares MPEG Chairman
The HEVC IP Mess is Worse than you Think

Most of the industry biggies are backing the Alliance for Open Media, which is developing AV1, a royalty-free alternative to HEVC, due to be released "soon".

Unlike Apple and Mac OS, Microsoft doesn't bundle an HEVC codec in the default Windows 10 installation, though supposedly some computer manufacturers do in their OEM installations.  The description of the $0.99 HEVC add-on says, "Play High Efficiency Video Coding (HEVC) videos in any video app on your Windows 10 device" (emphasis added).  The license agreement doesn't mention HEVC/H.265, but it does have a paragraph for the older H.264, restricting the use of Microsoft's H.264 codecs to personal and noncommercial use by consumers.

So perhaps the Microsoft license terms for the HEVC codec have similar restrictions, such that Adobe lawyers feel it necessary to negotiate a separate license for Creative Cloud products, for which Adobe doesn't want to pay (remember the Dolby legal fiasco)? Or maybe there are other uncertainties about the Microsoft licensing (e.g the patent-licensing mess) that Adobe lawyers are balking at. 

And whatever the detailed reasons, maybe Adobe has decided to stop putting more effort into Windows HEVC licensing, hoping that AV1 will supplant HEVC "soon"?

Lots of maybes. It would be naive to expect Adobe to shed any light on this. Licensing contracts usually have confidentiality clauses. And like most other large companies, the suits at Adobe often treat customers like growing mushrooms -- keep them in the dark and shovel in lots of organic material.
(Edited)
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Ken Sandberg

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Also eagerly awaiting HEVC support for Lightroom Classic CC. Even if there is a new standard coming I have hundreds of existing HEVC files that I'd like to be able to view in Lightroom.
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Karsten Raecke

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This reply was created from a merged topic originally titled Lightroom Classic and CC: HEVC (H.265) video support for Windows.

There is still no support for HEVC (H.265) on Windows 10. So I am neither able to integrate my smartphone videos (Samsung Galaxy S10) nor my GoPro videos into Lightroom Classic CC. I asked the support today and their response was that there is no information available when this functionality will be available for windows. And I think this is really bad.
Yes I know there are similar posts but they have been added two years ago. And I hope to add a new one might help. 
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Lyle Kopnicky

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HEVC plays just fine for me on Windows 10. No plugin needed. It’s Lightroom that doesn’t handle it.
(Edited)
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Christian Fürst

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This reply was created from a merged topic originally titled Why does Lightroom Classic still not support iPhone Files HEVC and HEIC.

Hi,
I just bought an iPhone 11 Pro just to realize that the regular iphone files HEVC and HEIC are obviously not supported. at least the greyed out pictures won't open. when I tried to download and opend the files in the Windows (19) Photo viewer it told me that a codec was missing and I should downloadit for 99 cents (euro). after I did, at least windows could open the images, but LR is completely dead on those formats. In a way the new iPhone seems to be useless for LR users, all other solution a waste of time. Also PS refuses the task.

Any idea what could be done?? I consider giving the iPhone back. Unfortunately I haven't got a clue why Apple is using such an unusual format for their RAW (and is it really a sensible solution??


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Tom Mickow

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It's frustrating when this stuff festers for so long out here, but there isn't much you can do about it.  Absent of some direction/communication from Adobe, your only option right now is to change your phone settings to save in the old formats.  You can do this by going to Settings --> Camera --> Format --> Most Compatible.
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John R. Ellis, Champion

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"[Windows] LR is completely dead on those formats"

Support for HEIC photos was added to Windows Lightroom Classic CC 7.5 and Lightroom CC 1.5 (now called "Lightroom Classic" and "Lightroom" respectively).  If you're not able to import .heic files into your LR, do Help > System Info and verify you're up-to-date (the most recent version of LR Classic is 9.0).

Windows Photoshop still can't read HEIC photos.

Windows Lightroom Classic and Lightroom still don't have support for HEVC (H.265) video.

See here for more details on the workarounds mentioned by Tom Mickow: 
https://helpx.adobe.com/lightroom-cc/kb/heic-files-support.html
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Platt Johnson

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ADOBE PLEASE SUPPORT HEVC (H.265) video in Windows Lightroom Classic and Lightroom 
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Dmitri Ivanov

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Again, we need support for HEVC (H.256)! I would faster get rid of lightroom than I would forget the iPhone or switch it to an inferior format. I wish I could talk to your boss about company priorities!!
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Platt Johnson

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Imagine the poor understaffed workers supporting Adobe Lightroom Classic. How is their moral given the low priority that Adobe mgmt gives to the project. 
For the sake of your users and employees - support H.256
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Michael Bruce

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I, too, am frustrated with the lack of support for H.256 in either Classic or CC on Windows. This is more than annoying and the lack of response from Adobe may be enough to push me to cancel my subscription and move to another platform.

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jaylyon

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Pretty please...
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john beardsworth

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Just noticed this blog post - maybe read between the lines?

(Edited)
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Poyen Huang

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I thought Lr in Windows 10 still supports video files.
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Poyen Huang

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Has been 2 years and still waiting for the support for HEVC video files!
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pax0707

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I can't believe that this is still not done...