Photoshop: Helvetica Neue Bold doesn't render spaces under Lion

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  • Problem
  • Updated 4 years ago
  • Solved
  • (Edited)
Loaded up some PSDs that I had created in Snow Leopard after installing Lion and they looked fine... except for one thing. Anywhere that I used Helvetica Neue Bold there were no spaces in between words anymore.

This issue doesn't occur in anything else other than Photoshop (I've actually also seen it in Illustrator). Tried clearly Adobe font cache, multiple times... no dice. It would be very awesome to get a solution on this because it's preventing me from using that font, which is used quite often.
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Adam Campbell

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  • stuck

Posted 8 years ago

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Allison Coles

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Just had the very same problem with Illustrator. Have to get an ad together using this font.... ideas much wanted.
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Alex Stanhope

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Same issue here I'm afraid!
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subface

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Same problem as well.
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Andy Johnson

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Same problem here.
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B.O.B.

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I'm an app UI designer and I just cannot work without Helvetica Neue Bold. That's frustrating.
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Blake Watson

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Same problem here on CS3.
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B.O.B.

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CS3? So, the plot thickens...
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Blake Watson

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So it does. Are folks having this issue on CS4 and CS5?
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B.O.B.

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I do on CS4. I really hope Adobe don't treat this as a way to make us upgrade to CS5. That would be a low blow.
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Alex Stanhope

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CS4 (Extended) for me :(
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subface

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Yeah, $650 just to fix one font's spaces would be lame.
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Alex Stanhope

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Agreed! Wholeheartedly!
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Blake Watson

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@B.O.B - So just to clarify, is the problem absent from CS5? I'd like to know if I did (stupidly) upgrade, I would be rid of this problem.
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B.O.B.

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I'm not sure if it's on CS5. But until now I'm hearing complains only from CS3 and CS4 users.
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David, Official Rep

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I've tested CS3, CS4, CS5, and CS5.1 and the problem only occurs with CS3 and CS4.
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Blake Watson

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Helvetica Neue Bold is rendering spaces for me on CS5.1 trial.
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Blake Watson

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Clarification: I only downloaded the Photoshop trial, not the suite.
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Adam Campbell

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I wonder what happens if we re-install CS4?
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justin

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I am having this problem too and need a fix badly
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Adam Campbell

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Folks, I found a solution that worked for me...

Disclaimers:
a) This worked for me, and I’ve only tested it in Photoshop CS4.
b) Backup stuff before you delete, change, or modify anything.

Onto the instructions...

1. You need (I’m assuming) a pre-Lion version of Helvetica Neue.
2. Copy it (Apple+C)
3. Go to /System/Library/Frameworks/ApplicationServices.framework/Versions/A/
Frameworks/ATS.framework/Versions/A/Resources/ProtectedFonts/
4. Delete HelveticaNeue.dfont from that folder and paste in the replacement (Apple+V)
5. Go to /System/Library/Fonts/
6. Delete HelveticaNeue.dfont from that folder and it should auto-replace itself. If it doesn’t, paste in the replacement again
7. At this point, you should clear out font caches for Photoshop. I use Font Explorer so that makes it easy. You can also use Onyx to do that.
8. Reboot

Good luck!

Full post can be found here: bit.ly/o06i6A
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Blake Watson

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I can confirm that the above works on CS3 (only tested Photoshop). Thanks for the fix, Adam!
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cocotten

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This fix worked for me as well.
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justin

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Hey Adam - If adobe/apple figure out a fix for this do you think we will need to reverse this process in order to move forward without errors?
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Adam Campbell

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Not sure. Depends on how they fix it. They may end up re-shipping a "fixed" font, or it may be a software issue within CS.

Have any errors occurred for you from changing something? I haven't encountered anything, and I'm thinking it's pretty safe and future-proof.
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B.O.B.

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Replacing a system font might cause us future trouble, don't you think?
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Adam Campbell

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I'm not sure. I feel like the risk is minimal, since it's the same font, just from Snow Leopard instead of Lion. And who knows, it may be replaced again in a future update.

It's up to you though, of course.
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Adam Campbell

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Also, you could save the original font in case something goes awry.
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B.O.B.

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I couldn't help noticing that OS X Lion has 2 different Helvetica Neue on its system. One is called "HelveticaNeue.dfont" and it has 3,4MB (twice the size of the same file on Snow Leopard), the second is called "HelveticaNeueDeskUI.ttc" and it has 1,6MB (about the same size of the Snow Leopard's Helvetica Neue).

Actually I'm reluctant to replace the 3,4MB Lion's Helvetica Neue with the 1,4MB Snow Leopard's Helvetica Neue. Why the sizes are so different?
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B.O.B.

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Look what I've just found: https://discussions.apple.com/thread/...
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David, Official Rep

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Official Response
We're currently investigating the problem. It appears to be isolated to CS4 and CS3 and exclusively with the Bolded version of Helvetica Neue. There is no problem if you're running CS5 or CS5.1 or if you're running an earlier version using a different style of Helvetica Neue (such as Bold Italic, Light, Condensed Bold, Regular, etc).
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B.O.B.

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It's very good to see you guys are looking into it. Let's hope for an official quick fix.
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Adam Campbell

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Agreed! Thanks.

As for the HelveticaNeueDeskUI.ttc, I deleted that from my System/Library/Fonts folder, but it still exists in that deep rooted folder.
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B.O.B.

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Why did you delete it?
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Alex Stanhope

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Likewise very pleased to see the Adobe crew are on the case! I'd have to admit that when this issue first raised it's ugly (and very bold) head, I was wondering if Apple had made some changes to the handling of the typeface in question with the Lion update ; by the looks of things, they have!
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David, Official Rep

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We've been in contact with Apple. They are aware of the problem and are working on a fix, probably in a future update.
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B.O.B.

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That means the fix won't come from Adobe's side?
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Official Response
We'll work with Apple on this issue. Adobe applications aren't the only ones affected. Sounds like even Safari is bitten by this issue.
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B.O.B.

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Let's hope there is a quick fix for the problem. To some that may not be a big deal, but for iOS developers, a working Helvetica Neue Bold is a necessity.
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Andy Crum

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Same problem. How can we get notified as soon as this is fixed?
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B.O.B.

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Apple has just released OS X 1.7.1, but the problem remains.

Will Adobe do something about it?
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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We're still working with Apple on it. Since the problem affects many applications, including non-Adobe applications, the fix isn't likely to come from individual applications.
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Jonathan Libov

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I am experiencing this as well, very much looking forward to the fix.
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David Dobish, Senior QE Photoshop

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All I can say is that we are working with Apple on this issue and hope to have it resolved soon.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Official Response
Apple fixed this in subsequent releases of OS X (10.7.x) or later.