Photoshop Elements: Use Pop-Art I only get one color instead of four. What am I doing wrong?

  • 1
  • Question
  • Updated 6 years ago
  • (Edited)
when using the pop art feature it worked fine the first time. now when attempting to use it i only get one color instead of four. what am i doing wrong ? i have tried rebooting to no avail.
Photo of Bonnie Snyder

Bonnie Snyder

  • 7 Posts
  • 0 Reply Likes

Posted 6 years ago

  • 1
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 13968 Posts
  • 1664 Reply Likes
Are you referring to "Pop" in Photoshop Express mobile application or the Express editor on Photoshop.com?
Photo of Bonnie Snyder

Bonnie Snyder

  • 7 Posts
  • 0 Reply Likes
photoshop elements 9 under edit, using guided, all the way at the bottom is an option for pop. takes the picture through several steps and the end result is a picture with four duplicates in four different colors. love love this application but can't get it to work. to much of a newbie to understand layers yet so this is a wonderful option for me. can you help ?
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 13968 Posts
  • 1664 Reply Likes
So after you click on all four steps, do you end up with a document with one picture that's one color, or do you end up with with a document divided into four pictures that are all one color?
Photo of Bonnie Snyder

Bonnie Snyder

  • 7 Posts
  • 0 Reply Likes
no i have all four pictures but they are only one color. for just a flashing second in my bin on the bottom, it flashes four colors but in the main view it comes up one color. thank you for your help, this is a christmas project.
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 13968 Posts
  • 1664 Reply Likes
If you go to Image>Mode> what is the setting in there? Is it RGB?
Photo of Bonnie Snyder

Bonnie Snyder

  • 7 Posts
  • 0 Reply Likes
yes. i don't recall having changed that since the one that worked . can't say as i even know what it is !
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 13968 Posts
  • 1664 Reply Likes
OK. Try restoring your preferences:

http://help.adobe.com/en_US/Photoshop...
Photo of Bonnie Snyder

Bonnie Snyder

  • 7 Posts
  • 0 Reply Likes
i'm sorry, i realize this all seems like 2 + 2 to you but it is all greek to me. I don't think i changed anything and if it is not supposed to be rgb then which option is it ? that much i was able to find by playing around this morning. but to delete all the preferences ? won't that mean i have to set everything myself ? i wouldn't know where to begin. the first time i tried it, it worked like a charm, i didn't do anything but follow down the screen. what changed and how do i simply fix it ?
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 13955 Posts
  • 1658 Reply Likes
I was hoping restoring the preferences would fix it. Were you able to do that? Are you still having the issue?
Photo of Bonnie Snyder

Bonnie Snyder

  • 7 Posts
  • 0 Reply Likes
i did the control, alt, shift as it was opening but nothing happened.
Photo of Brett N

Brett N, Official Rep

  • 2257 Posts
  • 108 Reply Likes
Getting the timing correct on the Ctrl+Alt+Shift can be tricky, but you want to hold down all three keys as soon as you've clicked "Edit" in the Welcome Screen.
Photo of Brett N

Brett N, Official Rep

  • 2257 Posts
  • 108 Reply Likes
Would you be able to send us something so we can take a look at what is happening? After you have clicked the three buttons to complete the Pop Art Guided Edit, when you click Done, it sends you back to the Guided panel, allowing you to choose another edit. But you can select Full from the top. Once you click Full, it will display the Layers panel. Could you send us a screen shot of the layers panel?
Photo of Bonnie Snyder

Bonnie Snyder

  • 7 Posts
  • 0 Reply Likes
remember i am illiterate, how do i send a screen shot of a panel ?
Photo of Brett N

Brett N, Official Rep

  • 2257 Posts
  • 108 Reply Likes
If you are on a Windows computer, your keyboard should have a Print Screen key (might say "Prt Scrn"). This should be in the upper right of the keyboard above the Arrow keys and the little subset that includes Delete, Home, Page Up, etc. If you are on a laptop, it may differ. Holding down the Alt key when clicking Print Screen will only capture the currently active window. This will add the screen shot to the OS clipboard (the place where information goes when it is "Copied"). Once you have clicked the Print Screen button and the screen shot is in your clipboard, in Photoshop Elements Editor, go to File > New > Image from Clipboard. Then save the file as a JPEG where it can easily be found and attach it to a post here.

If you are on Mac, Use the keyboard shortcut Command+Shift+3 to do a full screen capture (Command+Shift+4 will allow you to click and drag a selection over a specific area of the screen). The file will appear on your desktop as a JPEG. Attach it to a post here.

You cannot attach images to a Comment/Response here. Just go down to the bottom and click the "Add Image" button just above the Reply button.