Photoshop: Help Improve Adobe Products message hangs Photoshop

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  • Updated 5 years ago
  • (Edited)
I just updated Photoshop CS6 yesterday to the new CR update. Now I get the "Help Improve Adobe Product" message popup, which causes Photoshop to hang about 9 times out of 10. The one time it fully opened I clicked "do not participate" but it hung again the next time I opened it. How can I make this stop and get access to Photoshop again? HELP!
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Karen McCormick

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  • frustrated

Posted 5 years ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Do you have any updates that didn't install correctly? (Maybe for Extension Manager)
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Karen McCormick

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Not to my knowledge. I use Photoshop daily and it worked fine until I did the CR update released a few days ago. I updated Extension Manager a while back. I did, however, clean out the cookies just prior to this ... is that perhaps a factor?

Also, I use MacKeeper and I thought perhaps my recent scan-&-clean had some bearing. They did a remote access yesterday and confirmed that it did not cause this problem. I believe it, because why would this Adobe Help message suddenly begin appearing and freezing my system?
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Karen McCormick

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Another interesting fact - when MacKeeper remote-accessed my Mac, Photoshop opened without the message. But the next time I launched, it hung. Only a white rectangular box shows in the workspace, just prior to the crash. If I force-quit and attempt a launch a few more times I'll get the full "Help Adobe" message, but it hangs when I click on "Participate." If I click "Do Not Participate" it lets me in, but then hangs again next time I launch. This last time I never got the full message to appear, after about 6 launch attempts.
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Chris Cox

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MacKeeper has been known to damage systems (especially OS installs).
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Quentin Stafford-Fraser

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Here's how I fixed this:

http://www.statusq.org/archives/2013/...

Hope it's useful!