I purchased Photoshop Elements 12/Premiere - dual downloads- on a prepaid card; no disk available. After much difficulty downloaded elements. was not able to download premiere as received message I had downloaded maximum allowed even though 2nd download was never downloaded. I have spent two days, spoke with tech, did everything he said to do and I still cannot download what I paid for. What a waste. I will take a disk any day. I would have been done with this issue and has taken me two days (purchased on Tuesday) - this is 3rd day and still not success.