Elements: PePe 12 download from prepaid card not successful.

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  • Updated 5 years ago
  • (Edited)
I purchased Photoshop Elements 12/Premiere - dual downloads- on a prepaid card; no disk available. After much difficulty downloaded elements. was not able to download premiere as received message I had downloaded maximum allowed even though 2nd download was never downloaded. I have spent two days, spoke with tech, did everything he said to do and I still cannot download what I paid for. What a waste. I will take a disk any day. I would have been done with this issue and has taken me two days (purchased on Tuesday) - this is 3rd day and still not success.
Photo of Lynn Rowe

Lynn Rowe

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  • angry, disappointed, frustrated

Posted 5 years ago

  • 1
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Is the problem that the installer won't download? Or that it won't install once you've downloaded the installer to your computer?

You can download the trial here: http://www.adobe.com/go/tryphotoshop_...

and use your serial # to activate.