Photoshop Elements: Activation limit issue

  • 1
  • Problem
  • Updated 7 years ago
  • Solved
  • (Edited)
I purchased Photoshop Elements 9 on 11/15/10 from Costco and activated on 11/16/10. I didn't use it for many months and must have re-installed and activated again. Now, after many more months, it's again asking me for verification and says I've already activated on 2 computers, deactivate one. I have only one computer although I did upgrade from XP to WIN 7 earlier in the year. Help!!! Please pass this on to technical support. I waited on the phone tonight for more than an hour, after their callback, before giving up. I can't use the product I purchased. Thanks for any help.
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Mary Hedin

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  • frustrated

Posted 7 years ago

  • 1
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Official Response
You should be all set. Let me know if you still can't activate.

If you need additional help, see the following topic:

What is the best way to get help downloading, installing or activating my product?