I purchased Adobe Photshop on December 25th and now I get a prompt that 30 day trail is over and ask for a serial number. I dont remember getting one and I have tried to reset password for "firstname.lastname@example.org"... can't do that either. This pkg was purchased for my grandson who is a Freshman in high school. My name is Sandra Graber in Wylie, TX. Paid with American Express. Email associated with purchase is "email@example.com"