Elements 15: Hangs on opening.......

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  • Updated 2 years ago
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Help? I placed my new key in Photoshop Elements 15 and now it hangs on opening when opened from the app, but will open and work when I send a photo from my other editing program.  It shows in the task tray as open, but it never opens a window unless i send a photo over from my other editing program.  The key showed okay and was accepted, the message came up, continue with trial or buy, i put in buy then put in the key in the Creative Cloud account.  That worked.  then it wouldn't open again.  The trial was working fine for the past two days as I was using it, which is why I decided to buy it.
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Parkersspace

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Posted 2 years ago

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andaleeb, Employee

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Hi,

Can you please show a screenshot of your window you try launching Editor directly?
Also, which OS you're on?

Thanks
Andaleeb
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Parkersspace

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Sorry I didn't wait for a reply.  I fully uninstalled it and reinstalled it to get it working again.  After i put in the key the trial version just didn't open up.  It showed open in the task manager but nothing on my computer.  I also use ACDsee professional to import and batch process my web use photos.  I have a link to open outside editors from inside ACDsee which  had linked directly to the PSE  photo editor and it would still open it after the key had been entered, just the main icon or directly from the file folder did not open.  It's all good now since i reinstalled.