Elements 7: crashes frequently

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  • Updated 6 years ago
  • (Edited)
my photo shop has stopped working every time i open it and try to edit somthing it says their is a problem and windows will try to find a solution and the program needs to shut down how can get it working again as i havent got a disk it was a program on my computer when i brought it
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Cathy MacPhail

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Posted 6 years ago

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Chris Cox

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We need a lot more information.

What version of Photoshop are you using?
Have you installed all the available updates?

Which OS version?

What is the exact error message?

Your computer should not come with Photoshop - you had to purchase it, and should have records from the download, or a box with install disks (though you really don't need any of that right now).
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Cathy MacPhail

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It is PSE photo shop elements 7 and it was on my packard bell lap top when i got it from pc world and when i try to edit photos a box pops up and says it has stopped working and windows is trying to find a solution to the problem.
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Cathy MacPhail

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sorry it took so long to get back to you i was away on holiday.
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Chris Cox

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Which OS version are you using?

Have you downloaded and installed all the updates for Elements 7?
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Cathy MacPhail

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do you mean windows 7 and i tried to down load an update and it said was unable to because of an error.
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Cathy MacPhail

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i have tried the updates from the help button and it said no updates available is their any where else i can try.