Elements: Just installed a new AIO printer, scanner is not recognized.

  • 1
  • Problem
  • Updated 2 years ago
  • (Edited)
AIO Epson WF 3640 was installed but PSE 15 does not see the "scanner". I see it in other applications but not in PSE 15. What am I missing. Thank you in advance for your help.

Mark
Photo of Mark Hamilton

Mark Hamilton

  • 1 Post
  • 0 Reply Likes

Posted 2 years ago

  • 1
Photo of Kenneth Liffmann

Kenneth Liffmann

  • 14 Posts
  • 4 Reply Likes
Windows or Mac?
Suggest that you check on the Epson web site to be sure that you have the latest driver.
Photo of Steve Lehman

Steve Lehman

  • 699 Posts
  • 84 Reply Likes
This, is a Windows problem. You may need to install the driver in Windows and/or PSE.  Downloading a driver and setting up a printer doesn't necessarily install it in Windows. Windows will install a driver in its own Windows update. And, this is typical for Epson (and HP sometimes).  There is no Windows version here so I'm not sure how to help. But this is a usual Windows setup.  Go to the settings in Windows and find the printers, install, done.   
Photo of Steve Lehman

Steve Lehman

  • 699 Posts
  • 84 Reply Likes
I'd like to add, installing a printer can wipe out scanner driver. Turn off your scanner, reinstall the scanner driver, unplug and plug the scanner (power and USB) to get Windows to recognize the scanner and reboot during this process (helps).  With a scanners, it's a ballgame in itself.  The more expensive scanners aren't so tough to install but sometimes I have had a problem and I play the game with them.  A new scanner driver can conflict with the same make of scanner driver as Windows recognizes it as an updated driver and disregards the other, making it a "driver.old" file in the IO.SYS folder in windows. Drivers reside there but like the root directory, it's a hazard to play with that folder, so don't. An old file would need a clean reinstall anyway.   

I have 4 scanners. I took some time to get all scanners calibrated to work together, as one will work but only if the others are not turned on, which could also be your problem. It doesn't matter about scanner or printer size.  I have a 17 inch glasstop, a 48 inch slot, and a 60 inch slot scanner to match my HP DesignJet 60 inch printer. For these, size doesn't matter as all drivers work with the same type of protocol.  Be patient. It takes time to get them to work again after another device is installed.  Sometimes a mere reboot will kick start a scanner into working.      

Still, I don't know which version of Windows you have but for example, Windows 10 will recognize two drivers as being similar especially when the same make of drivers were made in the same year.  Epson makes their drivers like another as they don't put in much development. Drivers are smaller than 258kb and when Windows boots-up, the win.ini file tosses drivers into the RAM and they are ready to go. When one is missing, Windows will adapt to one and cancel the other recognizing that one may be an update.  But that's what Windows 10 does best, it updates and tosses out duplicates.  Yeah, they need a fix. Rebooting several times can help as you reinstall the device over again.  Again, be patient.  <MCSE responding>