My settings are all messed up! Somehow, during an update, the settings went from USA to British and I can't get that back but need to, and pictures are not saving in uploadable formats, and they are sticky so I spend half my time unsticking things over and over and I am miserable and this is VERY MUCH all interfering with my work, esp. picture saving and uploading that gives the error message that it can't be uploaded in that format! when it is a .jpg but it says it is not to them for some reason. I deleted my preferences files and restarted but nothing is changed, they are all messed up and this is time consuming and extremely frustrating me to tears.
Posted 3 years ago
All this used to work right!
Unless a tech jumps in and helps I have only one other suggestion. If you have the install disk and key, download the PS cleaner utility, uninstall ps and run the cleaner, "in essence it removes what the uninstall doesn't." Than re install CS5.
http://www.adobe.com/support/contact/cs5clean.html
http://www.adobe.com/support/contact/cs5clean.html
Oh this is all so time consuming! I will have to dig all that up and hope I don't lose all the things I have saved over the last few years. It started when I did updates. Suddenly things changed my settings with the free cc live offer. I may have messed up getting that since I wasn't in a place to buy it. Unless there was a virus for PS, I don't know... I just know it changed the country and the settings and now I can save pictures but not upload them on AOL and on MailChimp where I do a mail out and really really need to update it but both of those give me an error message that says it is not a .jpg I don't know why and it's blocking my work! Now I am afraid I am going to lose other type of settings and that sticky pictures is time consuming just unsticking them over and over, esp. if they get too close to each other! Whose idea was that??? It is such a personal setting for someone to override!
I don't guess I have a choice. Thank you, it really made me feel better to find a human!
David Dobish, Senior QE Photoshop
@JohnMaguire That was going to be my suggestion too. Since the fact that you cannot save images points to something more nefarious going on. Are you saving to a network drive? I agree that maybe uninstalling and reinstalling the app would be a great place to start.
I am saving them to my folder on my computer and then trying to upload them to an email program (Mail Chimp).
When I search it, I can tell others have the same problem but no one can tell them what to do to fix it or why it's not accepting it.
Thank you very much. Now I have to find the program disk and start all over. Sigh... But thanks for being there!
If you haven't already unintalled. locate your preferences directory. it contains all of your brushes, actions ect. copy it to a safe place. that way you have most of your tools.
David Dobish, Senior QE Photoshop
