My settings are all messed up! Somehow, during an update, the settings went from USA to British and I can't get that back but need to, and pictures are not saving in uploadable formats, and they are sticky so I spend half my time unsticking things over and over and I am miserable and this is VERY MUCH all interfering with my work, esp. picture saving and uploading that gives the error message that it can't be uploaded in that format! when it is a .jpg but it says it is not to them for some reason. I deleted my preferences files and restarted but nothing is changed, they are all messed up and this is time consuming and extremely frustrating me to tears.
Yes, I did that, and every update I could find. I am so upset because I can't do my work! I save a .jpg file and I keep getting error messages that say: You cannot upload a file of this type. But it IS a .jpg and I don't know what to do about the settings. How do I save it so it works right? One update a while back changed my settings to English:UK and there is no choice for USA. So I get cm that will not change to inches. I reset my Preferences and enabled unenabled Floating Documents (I do NOT want sticking!!) and that does not work, all they do is stick together, and I do NOT want that, either. I have spent hours on this and I am in tears.
You do not need your discs. Adobe now offers downloadable installers. You just need your serial numbers. In fact I strongly recommend it. Discs tend to age and pick up scratches and fingerprints. Most PCs do not even ship with DVD drives.
Also I should have mentioned this first too but... you can also run this cleaner script to fully remove all remnants of CS5 on your computer. This is an advanced thing so if you are at all confused or worried use the OS add/remove program utility first. It is an option: http://www.adobe.com/support/contact/cs5clean.html