I recently purchased and installed Elements 13 on my Windows 7 64-bit laptop. Everything seems to work fine, except when I try to import files using the 'Import from Files and Folders' option.
When I click 'Import... from Files and Folders', a new window opens [Libraries/Pictures/My Pictures] which contains a folder named 'Adobe.'
Almost immediately after the window opens, Windows gives me this message: "Elements 13 Organizer has stopped working A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."
The program DOES import files successfully using :
1. 'Watch Folder,'
2. 'Import by Search'
3. Browse for a particular file or directory via the Import by Search option.
I have tried using the 'Repair Catalog' feature, as well as completely reinstalling the program, but have had no luck; I always immediately get the error message when I select 'Import from Files and Folders'.
Bummer. Can anyone help?
When I click 'Import... from Files and Folders', a new window opens [Libraries/Pictures/My Pictures] which contains a folder named 'Adobe.'
Almost immediately after the window opens, Windows gives me this message: "Elements 13 Organizer has stopped working A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."
The program DOES import files successfully using :
1. 'Watch Folder,'
2. 'Import by Search'
3. Browse for a particular file or directory via the Import by Search option.
I have tried using the 'Repair Catalog' feature, as well as completely reinstalling the program, but have had no luck; I always immediately get the error message when I select 'Import from Files and Folders'.
Bummer. Can anyone help?