Photoshop: Unable to click and freezes (CS5 - Win 7)

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  • Updated 5 years ago
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I have windows 7 and CS5. It crashed in the middle of a project and now I can opem CS5, but the cursor has changed and, although it moves with either a mouse or Wacom tablet, I am unable to click on anything. It has changed in appearance, too, and looks like a small line with an arrow on each end. I get a message saying photoshop has stopped working and windows has to close the program. My computer did not give me a crash report. Any idea how I can fix this? I uninstalled and reinstalled CS5, and the problem persists.
Photo of Kathleen Odiorne

Kathleen Odiorne

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Posted 5 years ago

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Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Try these steps to fix most issues: http://bit.ly/Troubleshoot_PS

I would make sure Photoshop is up-to-date, the video drivers are up-to-date, and that you restore your prefs.