Photoshop CS6: problems activating, says no internet connection

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  • Problem
  • Updated 5 years ago
  • (Edited)
I installed cs6 extended student version onto my pc running windows 7. Two days later we had to reformat & reinstall my operating system as we were having problems. Before we did this I deactivated my cs6. I then reinstalled cs6. When I entered my serial number I am told I have no internet connection and have 7 days before cs6 will stop working! I do have internet connection. Please advise
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michelle hurst

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Posted 5 years ago

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Ron Larsen

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I just downloaded CS6 and get the same message when I open Photoshop and I am connected to the internet.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Does selecting Help>Photoshop Support Center... work?

Do you have an special firewall settings? Use any port blocking software?

Go to this page to work with support on activation issues: