Elements 13 does not open on my MacBook

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  • Updated 3 years ago
  • (Edited)
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Maribeth Gabrinao

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Posted 3 years ago

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Chris Cox

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iBooks are old PowerPC based systems, that won't run modern applications.

Do you have a MacBook or MacBook Pro?
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Maribeth Gabrinao

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I have OS X Yosemite Macbook air (13-inch, early 20014.
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Chris Cox

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OK, so you don't have an iBook.
So we need more information about what happens when you try to install the software, or run the software.
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Maribeth Gabrinao

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I downloaded it into my macbook but the photoshop element 13 was not high lighted and I tried to open it. It says I can not open it. I needed that photoshop or I need my money refund if I can not use it.

Thank you
Maribeth
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Chris Cox

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Did you run the installer after downloading?
How are you trying to open it?
What error message are you seeing?
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Maribeth Gabrinao

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By clicking the file PhotoshopElements_13_LS25_win64.exe.
I believe so.
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Maribeth Gabrinao

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Wow! I just told you the error. I do not want this text messages. I need to speak live help conversation on photoshop. You got my money and I still have not use the product I bought. I will appreciate I could talk with some one.
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Chris Cox

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You didn't tell us anything about the error you are seeing.

Also, you downloaded the installer for Windows 64 - and that will not run on MacOS. You need to download the installer for MacOS to run on MacOS.
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Maribeth Gabrinao

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You also ask me if I have macbook or macbook pro. I said, yes. I downloaded from the macbook. Now, what? can I get my money refund or how can you help me?

Thank you

Sincerely
Maribeth
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Chris Cox

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Go download the correct version of the installer. You need to download the MacOS installer, not the Windows installer.
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Maribeth Gabrinao

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Sorry, i did not get this message. Ok, I will. Thank You
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Maribeth Gabrinao

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Here the error it says:

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Chris Cox

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Thank you - that verifies that you downloaded the wrong installer.
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Maribeth Gabrinao

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Are you getting back to me and help me the right Photoshop element 13 to download or You do not have it and get refund back?
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Chris Cox

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I can't download it for you -- you have to go download the MacOS installer.
You downloaded the wrong installer, go back and download the correct installer for your OS.
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Maribeth Gabrinao

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Ok. Thank you.