Lightroom Desktop: HEIC support on Windows

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  • Updated 6 months ago
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  • (Edited)
When specifically is Adobe going to accept HEIC files?  I am just a novice at this and I am frustrated.  Little did I know about the change on my phone from JPEG to HEIC.  I am trying to edit photos and had no idea this had happened.  I have changed the phones format back to JPEG until it is resolved.  But shouldn't Adobe give us a timeline for this fix??  I am using LR CC.
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Eileen Gale Swanson

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  • frustrated

Posted 2 years ago

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Barry Young, Director of Engineering, Lightroom products

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The latest LrCC macOS and iOS versions support importing HEIC files now. Details are here: https://helpx.adobe.com/lightroom-cc/kb/heic-files-support.html

Barry
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Eileen Gale Swanson

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I should have been specific.  How about for Windows?  A date would be helpful for all, I would think:)
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Rikk Flohr, Official Rep

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Windows is coming but it is not possible to give you a date at this time. 
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Vision Master

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unfortunately LR CC Classic HEIC support does not work. Or I am to stupid to do so. When I try to import Files from a golder where only HEIC files are stored, LR cannot find any files in there :-(
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Michael Tuuk

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I can't get this to work either. Made sure everything was up-to-date, and made sure the Camera Raw settings were correct to enable this. When I try to import HEIC in LR the files are not selectable for import. Anyone else having this problem?
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Chris Bowler

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11 months later, up to date windows 10 and Lightroom CC 9.0 still doesn't see heic files in my import dialog, even though windows explorer is able to preview the files.
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Arjun Haarith, Employee

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Hi Chris,

If the account is in Trial status, then importing of HEIC images is not possible
That is the reason the import dialog does not detect HEIC images. 

Thanks,
Arjun
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Chris Bowler

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I think it's an odd decision to disable HEIC support in the trial.  If that is the decision Adobe wants then I will respect it, however, the user experience here is problematic.  I would not have known the HEIC files were not being imported unless I did a manual check on the import count.  It would be far better if the import dialog notified me of files that were not being imported and the reason why.  Photos can be precious and silently omitting them from an import may mean that they get lost.  The explosion of HEIC photos produced by Apple devices will exacerbate this issue.  Adobe should do a better job here.
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Eileen Gale Swanson

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Thank you for the quick response.  I guess I will need to convert some of the files I want edited to JPEG.  I was hoping to be lazy and have the problem fixed so I don't have to do this work:) 
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James Ball

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I've been using a mac for the last six years and have just recently been pushed back into using Windows for some of my work. I've noticed several annoying Adobe "features" for windows users that are missing for mac users.

The heic support in Photoshop is one (big) annoyance. The fact that Camera Raw on the mac works fine almost makes me feel like it's a purposeful dig at windows users? Even MS Paint on Windows 10 supports heic now, what gives Adobe??

While I'm on the theme of "features" windows users endure; one other is the insistence on Illustrator crashing when you have the app open and then double click on a file in explorer. If there are missing fonts the font finder window hangs so you have to terminate the app from Task manager.

Then there's the very persistent popup telling me that Illustrator can have it text size optimised for high res monitors, that pops up every, single, time, I open the app. Clicking on the notification does nothing and no matter what I do I can't stop it.

Then there's the lack of 125% text scaling for all the Adobe apps so I have to have either really tiny text or overly large text.

All fun features that only Windows users suffer. Why? Why the discrepancy between the two platforms?

And finally, my favourite "feature" from Adobe - not specific to Windows users but to everyone - is the fact that for me to be able to use the CC suite on my desktop (now windows) and on my macbook when I'm traveling, I have to pay for TWO licenses!? Microsoft let me install Office 365 across platforms. So does Trimble Sketchup. So does Maxell Render. So does Skylum Luminar and Aurora. But Adobe stings you twice. Gee, thanks...

Yours begrudgingly

James.



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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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You should have two activations so you can run Creative Cloud on two of your personal computers: https://helpx.adobe.com/download-install/using/activate-deactivate-creative-cloud-apps.html

See the turndown "Deactivate from Adobe.com" for instructions to see which computers you have activated and how to deactivate specific computers or reset all computers.