Elements 13: Can't activate after installing

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  • Updated 4 years ago
  • (Edited)
I purchased the elements13 at xmas time and downloaded it to my boyfriends laptop as it was a present for him and yet we don't seem to be able to access it as everything invites me to buy it well I have!! and also even after the download there is no quick link to click on to take me straight to photoshop only after doing an extensive search do I find 113 documents relating to photoshop but nothing takes me to be able to use the programme 2 months later!! it can't be this difficult surely?????
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angela Self

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  • frustrated!!

Posted 4 years ago

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Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Did you buy a boxed version get a serial # with your purchase to enter and activate? It does't look like you purchased from Adobe.com as there isn'a a serial registered to your email address (unless you used a different email address to purchase and/or register your product)