Photoshop CC 2018: Healing and Spot Healing Brush Lag

  • 110
  • Problem
  • Updated 1 year ago
  • Solved
  • (Edited)
In most recent 2018 update, healing and spot healing brush have become much less responsive, sometimes taking multiple seconds after completion of stroke to affect the image.

Late 2016 Macbook, up to date OS and Software

I've done the regular things like turning off OpenCL and changing other performance options... no change.
GIF framerate is sped up 2x 

 
Photo of Stephen Newport

Stephen Newport

  • 277 Posts
  • 80 Reply Likes

Posted 2 years ago

  • 110
Photo of Douglas Jaeckel

Douglas Jaeckel

  • 10 Posts
  • 4 Reply Likes
I just wanted to clarify that I believe that the issue with the initial lag that this thread started on has been resolved with the latest update to 19.0.1. Because I had that performance drop so soon after I installed the update I assumed it was the bug not being fixed.

I also want clarify that I don't have to be accessing a file from a network location, but it seems if there is any hang or disconnect of a mapped network dive it totally hoses Bridge and any running Adobe app. So I always know where certain people have left the office for the day.


I'm definitely going to start a new thread. It seems like these hangs vary in situation for many users, but they are happening and with greater frequency than I remember with any of the CS versions.
(Edited)
Photo of Arnold Dubin

Arnold Dubin

  • 2 Posts
  • 1 Reply Like
I'm having the same problem with the spot healing brush.  It works fine in my CS6 version and 2017, but not in 2018 version 19.0.0.  I can't download 19.0.1 version.  I also rebooted my computer, I'm using Mac 27" 2013, Sierra 10.12.6, Memory 32 GB, and Graphic Card NVIDIA Get Force GTX 775M 2048 MB.  What do I need to to fix my problem.
Photo of Arnold Dubin

Arnold Dubin

  • 2 Posts
  • 1 Reply Like
I solved my problem.  I found out for some reason my spacing was set to 1000% on my healing brush, and when I returned it to 1 % everything returned to normal operation.
Photo of Hannah Nicollet

Hannah Nicollet, Quality Engineer

  • 725 Posts
  • 323 Reply Likes
Hi Arnold,

That's strange but I'm glad to hear it's working for you now. 

Regards,
Hannah
Photo of Tanja Schulte

Tanja Schulte

  • 115 Posts
  • 42 Reply Likes
stop blaming others and work on fixing this.
this is a version 2018 error and has nothing to do with settings or hardware.
Photo of Peter Moloney

Peter Moloney

  • 93 Posts
  • 28 Reply Likes
Hannah - me too!
It is great to get an Adobe response... we really appreciate when you and your colleagues respond.
Peter
Photo of scott moore

scott moore

  • 36 Posts
  • 24 Reply Likes
Can’t emphasize this enough. Even when I’m critical of Adobe the responsiveness and open answers are so appreciated. If we’re critical it’s because we use the sw every day and depend on it. It’s the Achilles heal of my job. Thanks Hannah!
Photo of edward.caruso

edward.caruso

  • 153 Posts
  • 42 Reply Likes
You would have a much different perspective if you have been waiting years for a critical feature (more transform warp points!) to be implemented let alone even acknowledged by Adobe. 
Photo of Hannah Nicollet

Hannah Nicollet, Quality Engineer

  • 725 Posts
  • 324 Reply Likes
Hi Edward, 

So you made a request for this somewhere? Would you mind sharing the link? I would be curious to know if there is a case for it, but would appreciate more details.

Thanks,
Hannah
Photo of Hannah Nicollet

Hannah Nicollet, Quality Engineer

  • 725 Posts
  • 324 Reply Likes
Thanks for the link, Edward. There's clearly demand but I'm new to the discussion so I'll have to look into it and get back with you.

Regards,
Hannah
Photo of edward.caruso

edward.caruso

  • 153 Posts
  • 42 Reply Likes
Yes the request was made 6 years ago, multiple threads were combined into this one.
Not one response from an Adobe representative.
I'd be happy to share any thoughts if it helps get this some attention. Basically transform warp needs a customizable number of control points. Even better would be the ability to warp those points using Bezier curves like the Pen tool.

Photoshop: Adjustable grid size for the warp tool

https://feedback.photoshop.com/photoshop_family/topics/it_would_be_cool_the_have_an_adjustable_grid_...
(Edited)
Photo of Hannah Nicollet

Hannah Nicollet, Quality Engineer

  • 725 Posts
  • 323 Reply Likes
Moved this to another discussion since it's no longer relevant to spot healing. 

Thanks!

Please reference the new conversation here: Photoshop: Please add customizable number of control points to Transform Warp
(Edited)
Photo of Cristen Gillespie

Cristen Gillespie

  • 1618 Posts
  • 522 Reply Likes
Yes, this has been asked for for years and years now. Adobe has given us multiple ways to warp, but they're scattered about and finding just the right one that's quick and efficient for the need hasn't always been easy. Today, even remembering the multiple ways for transforming/warping has become difficult.

Think about it. No central location for access to : Adaptive Wide Angle, Perspective Warp, Puppet Warp, Warp, Transform, Free Transform, Perspective Crop, and then there's poor Vanishing Point way out in the hinterlands. And Liquify is yet another form of warping/transforming. Probably the only warp/transform tool that's in the obvious place for it is Text Warp. I think for most of us, all those warps and transformations also translates to a lot of confusion, while the basic Warp doesn't confuse anyone—it just is SO limited.

This is  a reason Warp needs to be more flexible. It's simple, stable, and if it had more anchors (in fact, were more like Gradient Mesh in AI, but for shape) it would be easy to locate, easy to use, and an easy choice to make for many common needs.
Photo of scott moore

scott moore

  • 36 Posts
  • 24 Reply Likes
My main Apple machine updated itself last night without my permission to High Sierra. It's a Mac Pro with 1TB flash and 2 64GB GPUs. It's started lagging on everything in PS. But it's also lagging on other things. Turned off the GPU and it stopped lagging. I'll be giving Apple a call tomorrow and will likely be much less polite than I am here. They just f*#ed up a $10,000 graphics machine that I count on greatly. The lag is enormous. Hope this helps you, although it doesn't help me at all. 
Photo of Beth Kerschen

Beth Kerschen

  • 14 Posts
  • 8 Reply Likes
Damn, sorry to hear that Scott!! That sooo sucks! 

Thanks for the warning...I will continue to hold off, or at least try to! I don't get how High Sierra updated itself! 
Photo of scott moore

scott moore

  • 36 Posts
  • 24 Reply Likes
Looks like it wasn't High Sierra. It was their security update, 10.12.6. But it did it overnight, and I never allow automatic updates, so I'm not sure what they did. I'm still trying to figure it out. But wow. Anyway, turning GPU acceleration off in PS fixes the issue but then filters and my actions take longer. I feel bad for Adobe having to put with Apple's nonsense. 
Photo of eartho

eartho, Champion

  • 1055 Posts
  • 317 Reply Likes
It might just be the OS indexing your startup drive. Sometimes that process can mess with overall system responsiveness.
Photo of Beth Kerschen

Beth Kerschen

  • 14 Posts
  • 8 Reply Likes
Ah...Okay. So, I have 10.12.6. I have a brand new computer, I don't remember updating it to this version...maybe I did, maybe Apple did it on it's own. Overall my computer seems to be okay, but Photoshop was lagging really bad for me too. But, the computer's performance over all was not as fast as I expected for getting a new computer. (24 GB RAM, 3.4 GHz Intel Core i5 iMac. But PS was dragging the worst! It wasn't even usable. So...I am having the exact same problem as you Scott. Turning off GPU Acceleration has helped me too. 

SO, Try this!!...just today...Adobe came out with PS CC 19.1 (it was 19.0.1), it said it had bug fixes including for high resolution monitors. So, I tried it...I installed it, turned GPU Acceleration back on and it *seems* to be working better. I am not doing anything intense, but I do have big files open and I am not getting the same slowness (i.e. zoom in & out slowness, turning on and off layers isn't as bad), it is much better. So, I'd recommend trying PS CC 19.1. See if that helps! 
Photo of scott moore

scott moore

  • 36 Posts
  • 24 Reply Likes
I don't know the reason Adobe hasn't implemented this. I've often wondered about that one myself. At a minimum it would be nice if Adobe could acknowledge the request and perhaps state why they haven't done it. But I've worked in SW, at the biggest of them, and I know what triage lists look like. It could be that it's low on the list. It could be that for some reason it's a difficult request to enable for reasons that we might not expect. It could be that it breaks something. But yes, if it's something a lot of people have requested then it would be nice to have more communication from Adobe as to why. 

That's why I'm appreciating the efforts I see Adobe putting forth lately, from this forum to the surveys I got after we wall went ape shit over the latest Lightroom changes. Transparency goes a long ways ....
(Edited)
Photo of Hannah Nicollet

Hannah Nicollet, Quality Engineer

  • 725 Posts
  • 324 Reply Likes
separate issue

Please reference the new conversation here: Photoshop: Please add customizable number of control points to Transform Warp
Photo of Beth Kerschen

Beth Kerschen

  • 14 Posts
  • 8 Reply Likes
Hannah, 

I got an PS CC 2018 update notification yesterday for version 19.1 and...so far, it seems to be helping my sluggish/lagging issues w/o having to upgrade to High Sierra. I haven't done a lot of brush work, but even basic zooming and showing/hiding layers doesn't take forever to display. Just so you know! 

Thanks,
Beth
Photo of Hannah Nicollet

Hannah Nicollet, Quality Engineer

  • 725 Posts
  • 324 Reply Likes
That's awesome to hear, Beth. Thanks for the update!

~Hannah
Photo of bob catchpole

bob catchpole

  • 1 Post
  • 0 Reply Likes
I'm experiencing the same 'lag' issue, for the first time ever. However I'm still using PS CS6, and have had nothing to do with PS CC 2018. The lag with the spot healing brush began after upgrading my MacPro (with 20 GB ram) from OS 10.7.5 (Mountain Lion) to OS 10.11.6 (El Capitan). I use a Wacom Intuos 4 tablet.

Given all the comments on this thread blaming PS CC 2018, your thoughts would be very welcome.
Is there a fix for the problem?

Thanks,
Bob