Photoshop: HDR Pro Black out/update issue (win)

  • 2
  • Problem
  • Updated 3 years ago
  • (Edited)
Both, the import from Lightroom 5 to Photoshop HDR Pro as well as the automatically generated HDR Pro from opened files show a black picture in the HDR-menue. What can I do?
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Eberhard Orzekowsky

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Posted 5 years ago

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Steve Sprengel, Champion

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Do you have a screenshot of what is happening?
Are the images ok in Lightroom?
If you open one of the images in Photoshop, does it look ok?
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Chris Cox

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What version of Photoshop? Have you installed all the Photoshop updates?
What OS version? Have you updated the video card driver from the GPU maker's website?
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Eberhard Orzekowsky

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The photos look ok in lightroom, so do they opened in photoshop cc, during the HDR-progress as well. Only when the HDR-progress is finished and the HDR-menue opens, the file is black.
Photoshop-Version is CC, OS is Windows 7.
Photoshp CC is installed since one week, all updates done, video-card-driver is actual.
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Eberhard Orzekowsky

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Now I tried to update Photoshop CC and I get:

Update für Photoshop 13.1.2 für Creative Cloud
Installation fehlgeschlagen Fehlercode: U44M1P7
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Steve Sprengel, Champion

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Probably Photoshop 14.1.2
For the error, see if this helps:
http://helpx.adobe.com/creative-suite...
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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It may help if we could see your Photoshop System Info. Directions for sharing your system info from Photoshop:

http://feedback.photoshop.com/photosh...
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Eberhard Orzekowsky

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Hopefully this might help:

Adobe Photoshop Version: 14.1.2 (14.1.2 20130923.r.427 2013/09/23:23:00:00) x64
Betriebssystem: Windows 7 64-Bit
Version: 6.1 Service Pack 1
Systemarchitektur: Intel CPU-Familie:6, Modell:7, Stepping:7mit MMX, SSE (ganze Zahl), SSE FP, SSE2, SSE3, SSE4.1
Physischer Prozessor: 4
Prozessor-Taktfrequenz: 2671 MHz
Eingebauter Speicher: 8191 MB
Freier Speicher: 5628 MB
Für Photoshop verfügbarer Arbeitsspeicher: 7199 MB
Von Photoshop verwendeter Arbeitsspeicher: 59 %
Bildkachelgröße: 128 KB
Bildcache: 1
Anzeige: 1
Anzeigebegrenzungen: oben= 0, links= 0, unten= 1050, rechts= 1680
Anzeige: 2
Anzeigebegrenzungen: oben= 0, links= 1680, unten= 1024, rechts= 2960
Mit OpenGL zeichnen: Aktiviert.
OpenGL – alte GPUs zulassen: Nicht erkannt.
OpenGL-Zeichnungsmodus: Erweitert
OpenGL – normalen Modus zulassen: Wahr.
OpenGL – erweiterten Modus zulassen: Wahr.
NumGPUs=1
gpu[0].OGLVersion="3.0"
gpu[0].MemoryMB=1024
gpu[0].RectTextureSize=16384
gpu[0].Renderer="GeForce GTX 560/PCIe/SSE2"
gpu[0].RendererID=4609
gpu[0].Vendor="NVIDIA Corporation"
gpu[0].VendorID=4318
gpu[0].HasNPOTSupport=1
gpu[0].DriverVersion="9.18.13.1106"
gpu[0].Driver="nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um"
gpu[0].DriverDate="20130118000000.000000-000"
gpu[0].CompileProgramGLSL=1
gpu[0].TestFrameBuffer=1
gpu[0].OCLSupported=1
gpu[0].OCLVersion="1.1"
gpu[0].CUDASupported=1
gpu[0].CUDAVersion="4.2.1"
gpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="1.30 NVIDIA via Cg compiler"
gpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[16384]
gpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[4]
gpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[192]
gpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32]
gpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32]
gpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]
gpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]
gpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[2048]
gpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[124]
gpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]
gpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1
gpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1
gpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1
gpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1
gpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1
gpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1
gpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1
gpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1
gpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1
gpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1
Seriennummer:
Anwendungsordner: C:\Program Files\Adobe\Adobe Photoshop CC (64 Bit)\
Pfad für temporäre Dateien: C:\Users\eamor\AppData\Local\Temp\
Der virtuelle Speicher von Photoshop hat asynchronen E/A aktiviert
Arbeitsvolume(s):
H:\, 232,9 GB, 221,2 GB frei
F:\, 465,8 GB, 306,4 GB frei
E:\, 465,8 GB, 371,8 GB frei
C:\, 223,6 GB, 111,5 GB frei
Ordner für erforderliche Zusatzmodule: C:\Program Files\Adobe\Adobe Photoshop CC (64 Bit)\Required\Plug-Ins\
Primärer Zusatzmodul-Ordner: C:\Program Files\Adobe\Adobe Photoshop CC (64 Bit)\Plug-ins\

Installierte Komponenten
ACE.dll ACE 2013/07/14-12:09:50 79.543790 79.543790
adbeape.dll Adobe APE 2013/02/04-09:52:32 0.1160850 0.1160850
AdobeLinguistic.dll Adobe Linguisitc Library 7.0.0
AdobeOwl.dll Adobe Owl 2013/03/03-12:10:08 5.0.13 79.533484
AdobePDFL.dll PDFL 2013/03/13-12:09:15 79.499517 79.499517
AdobePIP.dll Adobe Product Improvement Program 7.0.0.1786
AdobeXMP.dll Adobe XMP Core 2013/03/13-12:09:15 79.151481 79.151481
AdobeXMPFiles.dll Adobe XMP Files 2013/03/13-12:09:15 79.151481 79.151481
AdobeXMPScript.dll Adobe XMP Script 2013/03/13-12:09:15 79.151481 79.151481
adobe_caps.dll Adobe CAPS 7,0,0,21
AGM.dll AGM 2013/07/14-12:09:50 79.543790 79.543790
ahclient.dll AdobeHelp Dynamic Link Library 1,8,0,31
aif_core.dll AIF 5.0 79.534508
aif_ocl.dll AIF 5.0 79.534508
aif_ogl.dll AIF 5.0 79.534508
amtlib.dll AMTLib (64 Bit) 7.0.0.169 BuildVersion: 7.0; BuildDate: Mon Apr 8 2013 2:31:50) 1.000000
ARE.dll ARE 2013/07/14-12:09:50 79.543790 79.543790
AXE8SharedExpat.dll AXE8SharedExpat 2011/12/16-15:10:49 66.26830 66.26830
AXEDOMCore.dll AXEDOMCore 2011/12/16-15:10:49 66.26830 66.26830
Bib.dll BIB 2013/07/14-12:09:50 79.543790 79.543790
BIBUtils.dll BIBUtils 2013/07/14-12:09:50 79.543790 79.543790
boost_date_time.dll DVA Product 7.0.0
boost_signals.dll DVA Product 7.0.0
boost_system.dll DVA Product 7.0.0
boost_threads.dll DVA Product 7.0.0
cg.dll NVIDIA Cg Runtime 3.0.00007
cgGL.dll NVIDIA Cg Runtime 3.0.00007
CIT.dll Adobe CIT 2.1.6.30929 2.1.6.30929
CITThreading.dll Adobe CITThreading 2.1.6.30929 2.1.6.30929
CoolType.dll CoolType 2013/07/14-12:09:50 79.543790 79.543790
dvaaudiodevice.dll DVA Product 7.0.0
dvacore.dll DVA Product 7.0.0
dvamarshal.dll DVA Product 7.0.0
dvamediatypes.dll DVA Product 7.0.0
dvaplayer.dll DVA Product 7.0.0
dvatransport.dll DVA Product 7.0.0
dvaunittesting.dll DVA Product 7.0.0
dynamiclink.dll DVA Product 7.0.0
ExtendScript.dll ExtendScript 2013/03/21-12:10:31 79.535742 79.535742
FileInfo.dll Adobe XMP FileInfo 2013/03/19-12:09:02 79.151561 79.151561
filter_graph.dll AIF 5.0 79.534508
icucnv40.dll International Components for Unicode 2011/11/15-16:30:22 Build gtlib_3.0.16615
icudt40.dll International Components for Unicode 2011/11/15-16:30:22 Build gtlib_3.0.16615
imslib.dll IMSLib DLL 7.0.0.116
JP2KLib.dll JP2KLib 2013/02/19-12:28:44 79.248139 79.248139
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libiomp5md.dll Intel(R) OMP Runtime Library 5.0
libmmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 12.0
LogSession.dll LogSession 2.1.2.1785
mediacoreif.dll DVA Product 7.0.0
MPS.dll MPS 2013/03/15-13:25:52 79.535029 79.535029
msvcm80.dll Microsoft® Visual Studio® 2005 8.00.50727.6195
msvcm90.dll Microsoft® Visual Studio® 2008 9.00.30729.1
msvcp100.dll Microsoft® Visual Studio® 2010 10.00.40219.1
msvcp80.dll Microsoft® Visual Studio® 2005 8.00.50727.6195
msvcp90.dll Microsoft® Visual Studio® 2008 9.00.30729.1
msvcr100.dll Microsoft® Visual Studio® 2010 10.00.40219.1
msvcr80.dll Microsoft® Visual Studio® 2005 8.00.50727.6195
msvcr90.dll Microsoft® Visual Studio® 2008 9.00.30729.1
PatchMatch.dll PatchMatch 2013/06/11-12:08:08 79.542390 79.542390
pdfsettings.dll Adobe PDFSettings 1.04
Photoshop.dll Adobe Photoshop CC CC
Plugin.dll Adobe Photoshop CC CC
PlugPlugOwl.dll Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit) 4.0.1.34
PSArt.dll Adobe Photoshop CC CC
PSViews.dll Adobe Photoshop CC CC
SCCore.dll ScCore 2013/03/21-12:10:31 79.535742 79.535742
ScriptUIFlex.dll ScriptUIFlex 2013/03/21-12:10:31 79.535742 79.535742
svml_dispmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 12.0
tbb.dll Intel(R) Threading Building Blocks for Windows 4, 1, 2012, 1003
tbbmalloc.dll Intel(R) Threading Building Blocks for Windows 4, 1, 2012, 1003
updaternotifications.dll Adobe Updater Notifications Library 7.0.1.102 (BuildVersion: 1.0; BuildDate: BUILDDATETIME) 7.0.1.102
WRServices.dll WRServices Mon Feb 25 2013 16:09:10 Build 0.19078 0.19078

Erforderliche Zusatzmodule:

3D Studio 14.1.2 (14.1.2 x001)
Adaptive Weitwinkelkorrektur 14.1.2
Aquarell 14.1.2
Arithmetisches Mittel 14.1.2 (14.1.2 x001)
Basrelief 14.1.2
Bereich 14.1.2 (14.1.2 x001)
Bildpaket-Filter 14.1.2 (14.1.2 x001)
Blendenflecke 14.1.2
BMP 14.1.2
Buntglas-Mosaik 14.1.2
Buntstiftschraffur 14.1.2
Chrom 14.1.2
Cineon 14.1.2 (14.1.2 x001)
Collada 14.1.2 (14.1.2 x001)
CompuServe GIF 14.1.2
Conté-Stifte 14.1.2
De-Interlace 14.1.2
Diagonal verwischen 14.1.2
Dicom 14.1.2
Differenz-Wolken 14.1.2 (14.1.2 x001)
Distorsion 14.1.2
Dunkle Malstriche 14.1.2
Durchschnitt berechnen 14.1.2 (14.1.2 x001)
Eazel Acquire 14.1.2 (14.1.2 x001)
Entropie 14.1.2 (14.1.2 x001)
Erfassungsbereich 14.1.2 (14.1.2 x001)
Extrudieren 14.1.2
Farbpapier-Collage 14.1.2
Farbraster 14.1.2
Fasern 14.1.2
FastCore-Routinen 14.1.2 (14.1.2 x001)
Feuchtes Papier 14.1.2
Filtergalerie 14.1.2
Flash 3D 14.1.2 (14.1.2 x001)
Fluchtpunkt 14.1.2
Fotokopie 14.1.2
Fotos freistellen und gerade ausrichten (Filter) 14.1.2
Fotos freistellen und gerade ausrichten 14.1.2 (14.1.2 x001)
Fresko 14.1.2
Für Web speichern 14.1.2
Gekreuzte Malstriche 14.1.2
Gerissene Kanten 14.1.2
Glas 14.1.2
Google Earth 4 14.1.2 (14.1.2 x001)
Grobe Malerei 14.1.2
Grobes Pastell 14.1.2
HDRMergeUI 14.1.2
IFF-Format 14.1.2
JPEG 2000 14.1.2
Kacheleffekt 14.1.2
Kacheln 14.1.2
Kanten betonen 14.1.2
Kohleumsetzung 14.1.2
Konturen mit Tinte nachzeichnen 14.1.2
Körnung & Aufhellung 14.1.2
Körnung 14.1.2
Kräuseln 14.1.2
Kreide & Kohle 14.1.2
Kreuzschraffur 14.1.2
Kristallisieren 14.1.2
Kunststofffolie 14.1.2
Kurtosis 14.1.2 (14.1.2 x001)
Leuchtende Konturen 14.1.2
Malgrund 14.1.2
Malmesser 14.1.2
Matlab-Vorgang 14.1.2 (14.1.2 x001)
Maximum 14.1.2 (14.1.2 x001)
Median 14.1.2 (14.1.2 x001)
Mehrprozessorunterstützung 14.1.2 (14.1.2 x001)
Mezzotint 14.1.2
Minimum 14.1.2 (14.1.2 x001)
Mit Struktur versehen 14.1.2
Mit Wasserzeichen versehen 4.0
MMXCore-Routinen 14.1.2 (14.1.2 x001)
Neigung 14.1.2 (14.1.2 x001)
Neonschein 14.1.2
NTSC-Farben 14.1.2 (14.1.2 x001)
Objektivkorrektur 14.1.2
Objektivunschärfe 14.1.2
Ölfarbe 14.1.2
Ölfarbe getupft 14.1.2
OpenEXR 14.1.2
Ozeanwellen 14.1.2
Patchwork 14.1.2
PCX 14.1.2 (14.1.2 x001)
Pfade -> Illustrator 14.1.2
Photoshop 3D-Modul 14.1.2 (14.1.2 x001)
Photoshop Touch 14.0
Pixar 14.1.2 (14.1.2 x001)
PNG 14.1.2
Polarkoordinaten 14.1.2
Portable Bit Map 14.1.2 (14.1.2 x001)
Prägepapier 14.1.2
Punktieren 14.1.2
Punktierstich 14.1.2
Radialer Weichzeichner 14.1.2
Radiance 14.1.2 (14.1.2 x001)
Rasterungseffekt 14.1.2
Risse 14.1.2
Schwamm 14.1.2
Schwingungen 14.1.2
Selektiver Weichzeichner 14.1.2
Solarisation 14.1.2 (14.1.2 x001)
Spritzer 14.1.2
Standardabweichung 14.1.2 (14.1.2 x001)
Stempel 14.1.2
STL 14.1.2 (14.1.2 x001)
Strichumsetzung 14.1.2
Strudel 14.1.2
Stuck 14.1.2
Sumi-e 14.1.2
Summe 14.1.2 (14.1.2 x001)
Targa 14.1.2
Tontrennung & Kantenbetonung 14.1.2
Unterstützung für Skripten 14.1.2
Varianz 14.1.2 (14.1.2 x001)
Variationen 14.1.2 (14.1.2 x001)
Verbiegen 14.1.2
Verflüssigen 14.1.2
Versetzen 14.1.2
Verwackelte Striche 14.1.2
Verwacklung reduzieren 14.1.2
Viveza 2 2.1.0.22656
Wasserzeichen anzeigen 4.0
Wavefront|OBJ 14.1.2 (14.1.2 x001)
Weiches Licht 14.1.2
Wellen 14.1.2
WIA-Unterstützung 14.1.2 (14.1.2 x001)
Windeffekt 14.1.2
Wireless Bitmap 14.1.2 (14.1.2 x001)
Wölben 14.1.2
Wolken 14.1.2 (14.1.2 x001)

Optionale Zusatzmodule und Zusatzmodule von Drittanbietern:

BackgroundFilter 2.2.0.22656
Camera Raw 8.2
Camera Raw-Filter 8.2
Color Efex Pro 4 4,20
Color Efex Pro 4 4,20
Dfine 2 2.2.0.22656
FineStructuresFilter 2.2.0.22656
HDR Efex Pro 2 2,10
HotPixelsFilter 2.2.0.22656
Merge to HDR Efex Pro 2 2,10
Nik Collection Selective Tool 2.1.5.22621
ShadowsFilter 2.2.0.22656
Sharpener Pro 3: (1) RAW Presharpener 3.1.0.22665
Sharpener Pro 3: (2) Output Sharpener 3.1.0.22665
Silver Efex Pro 2 2,100
Silver Efex Pro 2 2,100
SkinFilter 2.2.0.22656
SkyFilter 2.2.0.22656
StrongNoiseFilter 2.2.0.22656
Nicht geladene Plug-Ins: KEINE
Blitz:
Adobe Exchange
Kuler
Installierte TWAIN-Geräte: OHNE

Thanks a lot for immediate help!
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Looks like there's a newer driver: http://www.geforce.com/drivers/result...
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Steve Sprengel, Champion

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I'd recommend clicking on the Auto Detect Your GPU button at the left, and have it tell you what driver version to use.
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Eberhard Orzekowsky

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Now after GPU-Driver-Update still the same failur occurs. Might it be helpful to de-install Photoshop cc and install new?
I still keep the trial version of Photoshop CS6 - should I remove it from my computer?
By the way - in PS CS6 the HDR-Pro tool works fine!
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Steve Sprengel, Champion

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Besides getting a black screen in HDR Pro, you are getting an install error, so why not try re-installing and see if things change.

Looking in the installer log files after you get an error might also give a clue. If you read the helpx link I posted above it says the most common issue is language components not being there to support the install, but the log files should have more specifics about why things didn't install.

I would think uninstalling CC and the trial-CS6 and running a CS-Cleaner tool would help reset things back so a new install might work better.
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Eberhard Orzekowsky

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Indeed, re-installing could solve the bug! Many thanks to all the kindly help!
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Sheldon Evans

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im having the exact same issue, and after re-install still not working?!

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Sheldon Evans

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when you select mode: 32 bit the image appears but it is not editable,, well at least the preview of your changes is not working. if however you select a preset and save it does hdr the image but the image alignment has not worked?
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Sheldon Evans

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it has also lost the capability to stich, just two very simple images and it gets stuck and shows not responding after it starts the blending process!
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David Woodman

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I'm having the same problem. Has anyone found a resolution?
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David Hartley

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Yes, I am having this problem too, I was using an on board graphics card so I upgraded to a geforce 2gb card and its still the same, any ideas what we can do about this?