Lightroom Classic: HDR merge fails to import final image - error

  • 1
  • Problem
  • Updated 1 month ago
  • Solved
  • (Edited)
Selecting multiple photos and running an HDR merge with or without a preview consistently fails with the error "An Internal Errors has Occurred. Failed to import the final merged image."

This happens on both MacBook Pro laptops that I have tested my catalog on. One with 8GB of RAM the other with 16GB.

System Info:
Lightroom Classic version: 7.2 [ 1156743 ]
License: Creative Cloud
Language setting: en-US
Operating system: Mac OS 10
Version: 10.13.3 [17D102]
Application architecture: x64
Logical processor count: 4
Processor speed: 2.7 GHz
Built-in memory: 16,384.0 MB
Real memory available to Lightroom: 16,384.0 MB
Real memory used by Lightroom: 3,031.0 MB (18.4%)
Virtual memory used by Lightroom: 5,801.6 MB
Memory cache size: 572.6MB
Internal Camera Raw revision: 894
Maximum thread count used by Camera Raw: 3
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 961MB / 8191MB (11%)
Camera Raw real memory: 962MB / 16384MB (5%)
Displays: 1) 3360x2100

Graphics Processor Info: 
Metal: Intel(R) Iris(TM) Graphics 6100



Application folder: /Applications/Adobe Lightroom Classic CC
Library Path: /Volumes/External/LR/Lightroom Catalog.lrcat
Settings Folder: /Users/aderr/Library/Application Support/Adobe/Lightroom

Installed Plugins: 
1) AdobeStock
2) Aperture/iPhoto Importer Plug-in
3) Canon Tether Plugin
4) Facebook
5) Flickr
6) Nikon Tether Plugin

Config.lua flags: 
Features.disableGlobalTaskManager = true

AudioDeviceIOBlockSize: 512
AudioDeviceName: Built-in Output
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 44100
Build: 10.0x7
CoreImage: true
GL_ACCUM_ALPHA_BITS: 0
GL_ACCUM_BLUE_BITS: 0
GL_ACCUM_GREEN_BITS: 0
GL_ACCUM_RED_BITS: 0
GL_ALPHA_BITS: 8
GL_BLUE_BITS: 8
GL_DEPTH_BITS: 24
GL_GREEN_BITS: 8
GL_MAX_3D_TEXTURE_SIZE: 2048
GL_MAX_TEXTURE_SIZE: 16384
GL_MAX_TEXTURE_UNITS: 8
GL_MAX_VIEWPORT_DIMS: 16384,16384
GL_RED_BITS: 8
GL_RENDERER: Intel(R) Iris(TM) Graphics 6100
GL_SHADING_LANGUAGE_VERSION: 1.20
GL_STENCIL_BITS: 8
GL_VENDOR: Intel Inc.
GL_VERSION: 2.1 INTEL-10.30.14
OGLEnabled: true
GL_EXTENSIONS: GL_ARB_color_buffer_float GL_ARB_depth_buffer_float GL_ARB_depth_clamp GL_ARB_depth_texture GL_ARB_draw_buffers GL_ARB_draw_elements_base_vertex GL_ARB_draw_instanced GL_ARB_fragment_program GL_ARB_fragment_program_shadow GL_ARB_fragment_shader GL_ARB_framebuffer_object GL_ARB_framebuffer_sRGB GL_ARB_half_float_pixel GL_ARB_half_float_vertex GL_ARB_instanced_arrays GL_ARB_multisample GL_ARB_multitexture GL_ARB_occlusion_query GL_ARB_pixel_buffer_object GL_ARB_point_parameters GL_ARB_point_sprite GL_ARB_provoking_vertex GL_ARB_seamless_cube_map GL_ARB_shader_objects GL_ARB_shader_texture_lod GL_ARB_shading_language_100 GL_ARB_shadow GL_ARB_sync GL_ARB_texture_border_clamp GL_ARB_texture_compression GL_ARB_texture_compression_rgtc GL_ARB_texture_cube_map GL_ARB_texture_env_add GL_ARB_texture_env_combine GL_ARB_texture_env_crossbar GL_ARB_texture_env_dot3 GL_ARB_texture_float GL_ARB_texture_mirrored_repeat GL_ARB_texture_non_power_of_two GL_ARB_texture_rectangle GL_ARB_texture_rg GL_ARB_transpose_matrix GL_ARB_vertex_array_bgra GL_ARB_vertex_blend GL_ARB_vertex_buffer_object GL_ARB_vertex_program GL_ARB_vertex_shader GL_ARB_window_pos GL_EXT_abgr GL_EXT_bgra GL_EXT_blend_color GL_EXT_blend_equation_separate GL_EXT_blend_func_separate GL_EXT_blend_minmax GL_EXT_blend_subtract GL_EXT_clip_volume_hint GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_draw_buffers2 GL_EXT_draw_range_elements GL_EXT_fog_coord GL_EXT_framebuffer_blit GL_EXT_framebuffer_multisample GL_EXT_framebuffer_multisample_blit_scaled GL_EXT_framebuffer_object GL_EXT_framebuffer_sRGB GL_EXT_geometry_shader4 GL_EXT_gpu_program_parameters GL_EXT_gpu_shader4 GL_EXT_multi_draw_arrays GL_EXT_packed_depth_stencil GL_EXT_packed_float GL_EXT_provoking_vertex GL_EXT_rescale_normal GL_EXT_secondary_color GL_EXT_separate_specular_color GL_EXT_shadow_funcs GL_EXT_stencil_two_side GL_EXT_stencil_wrap GL_EXT_texture_array GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc GL_EXT_texture_env_add GL_EXT_texture_filter_anisotropic GL_EXT_texture_integer GL_EXT_texture_lod_bias GL_EXT_texture_rectangle GL_EXT_texture_shared_exponent GL_EXT_texture_sRGB GL_EXT_texture_sRGB_decode GL_EXT_timer_query GL_EXT_transform_feedback GL_EXT_vertex_array_bgra GL_APPLE_aux_depth_stencil GL_APPLE_client_storage GL_APPLE_element_array GL_APPLE_fence GL_APPLE_float_pixels GL_APPLE_flush_buffer_range GL_APPLE_flush_render GL_APPLE_object_purgeable GL_APPLE_packed_pixels GL_APPLE_pixel_buffer GL_APPLE_rgb_422 GL_APPLE_row_bytes GL_APPLE_specular_vector GL_APPLE_texture_range GL_APPLE_transform_hint GL_APPLE_vertex_array_object GL_APPLE_vertex_array_range GL_APPLE_vertex_point_size GL_APPLE_vertex_program_evaluators GL_APPLE_ycbcr_422 GL_ATI_separate_stencil GL_ATI_texture_env_combine3 GL_ATI_texture_float GL_ATI_texture_mirror_once GL_IBM_rasterpos_clip GL_NV_blend_square GL_NV_conditional_render GL_NV_depth_clamp GL_NV_fog_distance GL_NV_light_max_exponent GL_NV_texgen_reflection GL_NV_texture_barrier GL_SGIS_generate_mipmap GL_SGIS_texture_edge_clamp GL_SGIS_texture_lod 
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ajderr2000

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Posted 1 month ago

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Photo of SatishT

SatishT, Employee

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Hi,

Can try tweaking the options in the merge preview window and zero out any setting which is causing this failure?
Additionally, try performing the HDR merge using ACR plugin and lets us know the results?

-Satish
Photo of ajderr2000

ajderr2000

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I turned off, auto align, auto exposure and no ghosting correction in the HDR preview, but get the same error message. 

I am not sure where or how to use the ACR plugin that you mentioned. Can you tell me how?
Photo of Roelof Moorlag

Roelof Moorlag

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This is in Photoshop
Photo of Roelof Moorlag

Roelof Moorlag

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Does this happen with different (HDR) series or just this one?
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ajderr2000

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Every series I try. From 2 pictures to 4 in a series. I have tried with NEF files and JPEGs
Photo of Roelof Moorlag

Roelof Moorlag

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Could You share one or two series so we can try?
Photo of ajderr2000

ajderr2000

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So I did some more testing here, and it turns out, I am able to do an HDR merge no problem if I move my raw picture files to my local hard drive and them import them into LR from there. Normally I have all my pictures saved on a share that is accessed from my Mac via Samba. I have never had issues in the past with access. 

Is there something that would be stopping LR form being able to access the share because it is not local to the laptop?
(Edited)
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Simon Chen, Principal Computer Scientist

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It should work with external drive. Make sure there is no file permission issue that you can read/write to the external drive.
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ajderr2000

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Well, you would think that a linux admin would think to look at file permissions first... 

I correct the permissions and the HDR and pano merges are working as expected now. Thank you!
Photo of Roelof Moorlag

Roelof Moorlag

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It is easy to test if permissions are the problem. Just try to make a file on that external drive with another programm than Lightroom.

If your external hard drive is NTFS formatted then you need additional software on your mac to write to it. This software could be lost somehow.

When it's ExFAT then you should be able to write to it as is.