Photoshop CC: Having lots of issues printing

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  • Updated 5 years ago
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One of my users has a lot of issue printing from Adobe Photoshop CC. The application just hangs and have to close it. When reopened, the print option is not available. Also get an error that reads "because no default printer has been selected" and nothing happens yet, there is a default printer selected. Any help will be greatly appreciated.
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Alejandro Villalobos

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Posted 5 years ago

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Chris Cox

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When exactly does it hang? After the print dialog closes?
What printer model are you using? Have you checked with the printer maker for updated drivers?
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Alejandro Villalobos

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Thank you for replying Chris.
The printer model is an HP Color LaserJet CP5225n using a "universal print driver" the only one I found on HP's website. I tried both, PCL and PS driver. Same issue.
It hangs when the user clicks on print and she gets the error attached