Lightroom: LR 4.1: frequent crashes importing/exporting catalogs

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  • Updated 6 years ago
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Dell Studio xps 22gb Ram I7 processor 1tb/2tb internal. 2-3tb external, 2 2tb were also used to move data

Total records about 70,000 (not sure it is relevant, low volume done on notebook but have not seen it crash there...Total records there might reach 10k between notebook and 1tb passport if remote shoot is large

First issue with the system crashing is when I try to import a catalog that I have created from my desktop to go into the main library. Each library was created as a smart collection to help deal with the 5dIII conversions which on some were DNG (with that release candidate) and subsequently RAW when 4.01RC was released. My smart collections were segregated by capture date and file type (to leverage any processing done on my notebook). Catalogs were roughly between 1200 and 5000 images between 5 dates plus one that contained all the DNGs.

When I would start the import, I had to babysit as it 90% of the time crashed at 500 records. Somewhat odd to me is that is often (90%) would crash after restarting at multiples of 500-meaning at 1000, 1500,2000 and 2500 images imported. No error message other that the screen would gray out and then would say Lightroom shutting down...do you want to send MS info and the like

Never had any problems with any version of LR crashing before

Second Issue is that the system crashed 75% of the time when taking the smart collection and exporting as a catalog. Again gray out the screen and says Adobe PhotoshopLightroom is shutting down....do you want to send to Microsoft

Third issue with shutting down has to do with occasional shutting down after editing as a smart image and saving back to LR...5% of the time

To mitigate, I reinstall LR4.01 numerous times, even from fresh downloads. I also tried a combination of external

and internal drives to see if I could see a pattern. It proved irrelevant the combo I used to export/import
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steve uffman

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Posted 6 years ago

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jdv, Champion

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I suspect the even numbers of 1000, 1500 are not significant except for the fact that the status message will report in chunks.

Reinstalling won't really do much. What you need to do is find the root cause.

What version of Windows? Is it one that supports crash reporting? Check to see what you have in the "reliability" app by searching for that word in the Start menu.

Also, do you have real-time anti-virus protection of some sort enable? Is so, try disabling it. You can also try importing/exporting from a new test account to rule out something login specific.
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steve uffman

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also the reliability monitor shows the Lightroom has crashed over 20 times. today alone..Photoshop once...no crashes with Outlook or any activity on the web
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steve uffman

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Thanks John, you would think the 500 numbers and multiples would be irrelevant...but its not a status message I am reporting... It will load 500 and crash, load another multiple of 500 and crash and so and so forth..its not the reporting or a status message, it is the number of records that were imported

I have the latest windows release and service packs. Dell technicians and I have been all over my system as we suspected many of the same things you suggest. Since I have never had a problem with any other version of LR crashing, we looked to the PC as the culprit. Plenty of HD space

Actually disagree about the reinstall...One of the options you get on a reinstall is repair. Hmm.wonder why repair would be an option....I have seen that be an issue in the past, but it eliminated that as a culprit we think...All disk drives report fine, windows 7 reports fine, no issues with memory or registers, we ran all sort of malware detectors and its clean, McAfee is the virus protection..only one running.

Not sure what you mean about new login test account...I am working with a external hard drive that I can move between notebook and desktop. And have tried multiple external drives.

Lightroom catalog is optimized.

Next move? Lightroom guru suggested I post here because he had no answer beyond what we have tried
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Pete Green, Customer Advocate

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Hi Steve,

If you're running into this issue with Lightroom crashing on import in Windows, can you provide me with crash reports to send to the team so we can investigate further the cause of the crashes.

Click this link: http://bit.ly/NgcMBH

This will direct you to a secure page with a direct download link to a zip file.

Follow the directions in the Readme.exe included in the .zip

Email the crash dumps you get to petgreen (at) adobe (dot) com.

Let me know what you can do!
Thanks
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Pete Green, Customer Advocate

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Hi Steve,

We've worked with one user directly -- http://feedback.photoshop.com/photosh... hes_on_importing_files#topic_3813877

He uninstalled his USB controllers from device manager in windows 7, as well as uninstalling his USB hubs from device manager.

Rebooted computer, allowed windows to reinstall the drivers, then LR was able to import with success several times, when it wasn't working at all even once.

See if you can try something similar with your setup and let us know how it goes
Thanks!
Pete
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Pete Green, Customer Advocate

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The link unbroken:

http://feedback.photoshop.com/photosh...

Same link just shortened -- incase:
http://phtshp.us/OYTGjA