Photoshop CC: repeatable crash when selecting shape layer inside of a folder

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  • Problem
  • Updated 6 years ago
  • Solved
  • (Edited)
I'm hitting a hard, repeatable, crash. Happens every time I attempt to select a shape layer, with the shape arrow tool that is within a folder with a disabled layer shape mask on it.

Here's a screencast: http://screencast.com/t/L4GIawYYf
Here's a file to test with: https://dl.dropboxusercontent.com/u/6...
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Andrew Crocker

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Posted 6 years ago

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Jeanne Rubbo, Employee

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Thanks for the report. I'll go ahead and log it.
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Andrew Crocker

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Thanks, Jeanne.
Do crash bugs like this usually get fixed quickly?
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Jeanne Rubbo, Employee

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They get the highest priority, generally, so it will likely go out with the next release. Unfortunately I can't speak to our release schedule beyond that.
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Andrew Crocker

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Thank you!
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Jeff Natrop

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Jeanne,
Are you referring to the next release of CC, or an update to CS6 perpetual license version or both?
How often do they typically happen?
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Jeanne Rubbo, Employee

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This bug appears to be CC only. I can't give out any information on our release schedule, sorry.
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Andrew Crocker

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It looks like this was fixed in the latest release, 14.1.1. Thanks!

-- edit ---

oops! my bad on not exploring the UI enough. everything looks good.
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Jeanne Rubbo, Employee

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You're welcome!
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Jeanne Rubbo, Employee

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Official Response
This problem is fixed in the 14.1/14.1.1 update.

http://blogs.adobe.com/crawlspace/201...
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Justin Morgan

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i'm running photoshop 14.1.1 and still get this crash. Whats even more annoying, once you experience the crash all your shape layers get corrupted and cause a crash every time you need to adjust them.

I can't begin to explain how frustrating it is when designing a UI that is made out of shape layers!!! you have to redraw a new shape over the corrupted version to continue.

I have sent a crash report every time to Adobe so you will see the amount of times this is happening.

Any ideas on a fix??????
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Chris Cox

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There are some other problems with vector shapes, introduced in 14.1, that we are still working on. But the particular problem discussed here was solved with 14.1.
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Justin Morgan

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Thanks Chris.

Unfortunately my PSD sill carries this problem. The crash happens every time I use the "direct selection" tool to adjust a shape.

Do you think it's possibly just this PSD as it was created before your new release and anything new I create will be OK??
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Chris Cox

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Without seeing the crash report to know exactly what problem you're hitting - I don't know.
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Kyle Baker

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Jeanne Rubbo, This IS NOT fixed as you mentioned above. I cannot move a path with the direct selection tool without the program crashing. Kind of hard to get any work done when my entire document is paths. It worked until about an hour ago, and now I might as well delete this file because it's useless at this point. It DOES NOT work. Crash, Crash, Crash, Crash, Crash, Crash, Crash, Crash, Crash, Crash, Crash, Crash, Crash, Crash, Crash, Crash, Crash, Crash - Did you get all my crash reports?
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Kyle Baker

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oh, and before you ask, I'm up to date here.
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Jeanne Rubbo, Employee

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The crash mentioned in this thread is fixed. The crash you're encountering is a different crash that we are working on fixing and yes, we are getting the reports. The workaround is to make sure your shapes are on whole pixel values (as opposed to fractions of pixels). This is not a 100% fix, but might help the situation until we can release a fix.
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Andrew Crocker

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Kyle, is it doing it with this file? https://dl.dropboxusercontent.com/u/6...

the file was updated a little since I made the screencast, but if you use path selection tool, set it to select All Layers, the red triangle should cause a crash, but blue won't - assuming this is the same bug.