LIGHTROOM CC - hang in develop module, have Task Manager gengerated memory dump

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  • Updated 4 years ago
  • (Edited)
I wish I had a repro, but I don't. Lightroom became unresponsive while in the Develop module, and I don't remember exactly what I did before it became unresponsive.. Viewing the process via Task Manager showed no changes occurring in CPU/Memory/IO so it appears lightroom.exe was hung. Before killing the process, I generated a memory dump from Task Manager on lightroom.exe. It's about 3.8GB. If this would be useful, let me know how to get it to you.

OS - latest Win 10 x64 with latest CU as of 8\15.
Lightroom.exe info:
0:000> lm vm lightroom
start end module name
00000001`40000000 00000001`4133f000 lightroom (deferred)
Image path: C:\Program Files\Adobe\Adobe Lightroom\lightroom.exe
Image name: lightroom.exe
Timestamp: Tue Jul 21 18:39:38 2015 (55AED83A)
CheckSum: 01346ECB
ImageSize: 0133F000
File version:
Product version:
File flags: 0 (Mask 3F)
File OS: 4 Unknown Win32
File type: 1.0 App
File date: 00000000.00000000
Translations: 0409.04e4
CompanyName: Adobe Systems
ProductName: Adobe Photoshop Lightroom
InternalName: Lightroom.exe
OriginalFilename: Lightroom.exe
ProductVersion: 6.1.1
FileVersion: 6.1.1
FileDescription: Adobe Photoshop Lightroom
LegalCopyright: (c) Adobe Systems Incorporated. All rights reserved.

Call Stack:
0:000> Kpn100
# Child-SP RetAddr Call Site
00 00000000`0014ca88 00007fff`befc415f ntdll!ZwWaitForSingleObject+0xa
*** ERROR: Symbol file could not be found. Defaulted to export symbols for CameraRaw.dll -
01 00000000`0014ca90 00000000`0eca5321 KERNELBASE!WaitForSingleObjectEx+0x8f
02 00000000`0014cb30 00000000`0eca592f CameraRaw!AgViewManifestationWin::GetTooltip+0xad25d
03 00000000`0014cb60 00000000`0ecc371e CameraRaw!AgViewManifestationWin::GetTooltip+0xad86b
04 00000000`0014cb90 00000000`0ecbdaa9 CameraRaw!CTJPEGDecodeOptionsInitDefault+0x15c42
05 00000000`0014cc10 00000000`0ecc6449 CameraRaw!CTJPEGDecodeOptionsInitDefault+0xffcd
06 00000000`0014cd50 00000000`0ecc5ddc CameraRaw!CTJPEGDecodeOptionsInitDefault+0x1896d
07 00000000`0014cd80 00000000`0ecad0d1 CameraRaw!CTJPEGDecodeOptionsInitDefault+0x18300
08 00000000`0014cde0 00000000`0ee88886 CameraRaw!CTJPEGDecoderReadTiledContent+0x45
09 00000000`0014ce50 00000000`0efa8faf CameraRaw!AgTemperatureTint_load+0x14bb4a
0a 00000000`0014d310 00000000`0efa9667 CameraRaw!AgTemperatureTint_load+0x26c273
0b 00000000`0014d380 00000000`0efab192 CameraRaw!AgTemperatureTint_load+0x26c92b
0c 00000000`0014d520 00000000`0edca76a CameraRaw!AgTemperatureTint_load+0x26e456
0d 00000000`0014e500 00000000`0ef4ee21 CameraRaw!AgTemperatureTint_load+0x8da2e
0e 00000000`0014e570 00000000`0ed3c515 CameraRaw!AgTemperatureTint_load+0x2120e5
*** ERROR: Symbol file could not be found. Defaulted to export symbols for AgKernel.dll -
0f 00000000`0014f360 00007fff`b12e2ba6 CameraRaw!AgDNGImage::CloneImageWithColorSpace+0x93d
10 00000000`0014f480 00007fff`b130184a AgKernel!lua_getinfo+0x8f6
11 00000000`0014f4c0 00007fff`b12e3a61 AgKernel!luaopen_table+0x2dfa
12 00000000`0014f640 00007fff`b1314fe2 AgKernel!lua_yield+0x201
13 00000000`0014f670 00007fff`b12e391e AgKernel!AgThrowProgramError+0x42
14 00000000`0014f6c0 00007fff`b12d77e3 AgKernel!lua_yield+0xbe
15 00000000`0014f710 00007fff`b12e2ba6 AgKernel!luaopen_base+0x1343
16 00000000`0014f760 00007fff`b130184a AgKernel!lua_getinfo+0x8f6
17 00000000`0014f7a0 00007fff`b12e3a61 AgKernel!luaopen_table+0x2dfa
18 00000000`0014f920 00007fff`b1314fe2 AgKernel!lua_yield+0x201
19 00000000`0014f950 00007fff`b12e391e AgKernel!AgThrowProgramError+0x42
1a 00000000`0014f9a0 00007fff`b12d77e3 AgKernel!lua_yield+0xbe
1b 00000000`0014f9f0 00007fff`b12e2ba6 AgKernel!luaopen_base+0x1343
1c 00000000`0014fa40 00007fff`b130184a AgKernel!lua_getinfo+0x8f6
1d 00000000`0014fa80 00007fff`b12e3a61 AgKernel!luaopen_table+0x2dfa
1e 00000000`0014fc00 00007fff`b1314fe2 AgKernel!lua_yield+0x201
1f 00000000`0014fc30 00007fff`b12e391e AgKernel!AgThrowProgramError+0x42
20 00000000`0014fc80 00007fff`b12d2fb0 AgKernel!lua_yield+0xbe
*** ERROR: Symbol file could not be found. Defaulted to export symbols for substrate.dll -
21 00000000`0014fcd0 00007fff`98958b50 AgKernel!lua_pcall+0x60
22 00000000`0014fd20 00007fff`98958d37 substrate!AgMainThreadAction_trigger+0x230
23 00000000`0014fd70 00007fff`98957211 substrate!AgMainThreadAction_trigger+0x417
24 00000000`0014fda0 00007fff`98956da9 substrate!HandleIdleTasks+0x201
*** ERROR: Symbol file could not be found. Defaulted to export symbols for lightroom.exe -
25 00000000`0014fdf0 00000001`4000a2bf substrate!WaitMessageWhileHandlingMainThreadAction+0xa9
*** ERROR: Module load completed but symbols could not be loaded for mfc110u.dll
26 00000000`0014fe70 00007fff`9664d0ca lightroom!GetAppInstance+0xd9f
27 00000000`0014fea0 00007fff`9667c0c6 mfc110u+0x24d0ca
28 00000000`0014fee0 00000001`40005a7a mfc110u+0x27c0c6
*** ERROR: Symbol file could not be found. Defaulted to export symbols for kernel32.dll -
29 00000000`0014ff20 00007fff`c0032d92 lightroom!AgViewWin32Window::`default constructor closure'+0x1efa
2a 00000000`0014ff60 00007fff`c1b09f64 kernel32!BaseThreadInitThunk+0x22
2b 00000000`0014ff90 00000000`00000000 ntdll!RtlUserThreadStart+0x34

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Gary Lura

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Posted 4 years ago

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