Had to re-enter serial numbers because of a computer config change?

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  • Updated 6 years ago
I purchased, installed and registered Photoshop 6 and Lightroom in November. Last week, both softwares gave me an error message that said there was a configuration change to my computer and I had to re-enter the serial numbers. Because I didn't have the boxes with me, I went online to get the serial numbers of my supposedly-registered products. Only PS6 showed up under My Products. I started an online chat to ask 1) Why wasn't Lightroom listed under My Products? and 2) Why did a configuration change trash my serial numbers and registration? The two indian guys I chatted with didn't even understand the questions. So now I have to use my software in demo mode until I can fish out the boxes from their storage place and re-enter them. Major hassle and I'm really not happy with Adobe right now. And NOW I have to log in AGAIN to post this comment. Good grief!
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Linda Stone

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Posted 6 years ago

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