had to go back to LightRoom 5 because CC is FREEZING on my system

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  • Updated 3 years ago
  • (Edited)
on a nice perfectly clean system where lightroom 5 runs absolutely fine lightroom well what can i say
Crash
Crash
Crash oh yeh Crash!
when it does work its slow and unresponsive no backround tasks are running and the image tries to reload the moment any change is made and if you happen to have your mouse clicked while it decides to reload the image it resets all changes you have made!
infuriated customer
back to LR5 i go
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Jay Clapp

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  • frustrated

Posted 3 years ago

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Chris Cox

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What OS version are you using?
What does the detailed crash report say?
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cedward brice

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So far its crashed on me every single day since I've downloaded it. Running Mac 10.9.5. Very unstable.
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Chris Cox

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What does the detailed crash report say?
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Jay Clapp

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Windows 7 64 bit and no crash report just locking up and going white till the prompt for not responding close programme
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Chris Cox

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OK, so it isn't crashing at all, just freezing. In that case the lightroom engineers will need more details on what you were doing when it froze.

And please remember that crashes and hangs/freezing are very, very different things.
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Thomas Postel

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I'm having the problems Jay Clapp is having. The report generated after the crash is a mile long. What part of it is meaningful?

The cropping tools are out of control, no radial tool function at all.

I've worked a long time, a short time, or a medium length of time not doing all different things, then there's a pause and WHAM Lightroom disappears.

My suspicion is that my graphics card has insufficient VRAM at 512mb since this LR version reportedly uses on VRAM more than past versions. Is that a good guess?
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Chris Cox

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On MacOS the entire crash log is useful.

But Jay was apparently describing a freeze/hang, not a crash.
So yes, you have a very different issue.
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Thomas Postel

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But similar symptoms. I turned off the Graphics Processor and no crashes yet. It may be the VRAM is adequate, but the card is not compatible. Seems to work better, but the cropping is still crazy. The straighten tool is totally out of control.
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Chris Cox

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So you may be encountering some of the well known MacOS 10.10 video driver bugs (Apple is aware of them, and working on solutions). The Lightroom team will be monitoring the crash reports send in to Adobe to get the details.
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Thomas Postel

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I'm on a Mac running Yosemite 10.10.3, so very different from Jay Clapp in that respect.
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Vera Conley

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I'm having major problems importing into either LR5 and LR6 after CC2015 update: CRASHES at the start of import, every time. Running Yosemite 10.10.2 on Macbook Pro retina. I am so frustrated!
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Victoria Bampton - Lightroom Queen, Champion

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Where are you importing from Vera? Card reader? Camera? Phone? Hard drive?

And how far does it get... does it show the import dialog? All of the thumbnails? What else is plugged into your computer?

And does it crash (all gone) or hang (gets stuck)?
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Vera Conley

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Victoria, I'm importing from an SD card reader. I have an external hard drive I'm writing to. I select the photos to import. Right after i hit the import button the dialog bar shows up then it crashes, ie my screen goes immediately black. Then a long message comes up telling me that I've shut down/restarted the system. I've sent the (very long) reports to Apple. I've since restarted my laptop, logged out of and signed back into CC and and am giving up for the night. Will try again tomorrow. Any suggestions?

I'm not sure if I should go back to importing into LR5 or attempt LR6. Should I update my catalog to 5 or 6. I paranoid.

Any help would be appreciated!
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Thomas Postel

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Try turning off the Graphics Processor in LR6 in Preferences under Performance.
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Victoria Bampton - Lightroom Queen, Champion

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Good thinking Thomas. If the whole computer's shutting down, I'm thinking some kind of hardware problem. Maybe see if import works ok directly from the hard drive as next test.
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Jay Clapp

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Okay you can call it freezing then to me if it requires it to be shut down its a crash and it's when I'm doing anything in the develop module
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Jay Clapp

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ive tried both with turning off and on the graphics acceleration the graphics acceleration turned off seems to calm down the resetting of the image a little but its still painfully slow with freezing forcing program shutdown unnafected its not even like the computer is slow
8 core AMD, 16gb Ram 4TB Sata 3 drives and nVidea 960 graphics (not onboard)
lightroom 5 is still as stable and fast as it was before