У меня пропала большая часть обработанных фото и все пресеты? (Have I lost most of the processed photos and all the presets?)

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Пропало огромное количество обработанных фото. Многие из них я не сохраняла в галерею. Пропали все предметы (их было много), большую часть я делала сама и потратила на это кучу времени. Что мне делать, чтобы все это вернуть?!
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Valentina Vertoprakhova

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Posted 1 month ago

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David, Official Rep

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Google sez:

"Lost a lot of processed photos. I did not save many of them to the gallery. All the objects disappeared (there were a lot of them), I did most of it myself and spent a lot of time on it. What should I do to get it all back ?!"
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Brian Wall

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We need more information and clarification please!

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Rikk Flohr, Official Rep

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The most common reason for this is that you have uninstalled the App and then reinstalled it. On a non-subscription account this will result in a loss of images and presets.  Subscribed accounts sync with the Adobe Cloud and are able to restore images and presets. 

The second most common reason is that you have logged in with a different Adobe ID than that with which you captured the images or created the presets. Verify that you are using the same Adobe ID to log into the app.