Photoshop 21.2: Guides not visible when being moved

  • 1
  • Problem
  • Updated 6 days ago
  • (Edited)
When adding a new guide OR moving an existing guide, I cannot see it. This is due to the update to PS 21.2.0
Previously, the cyan line was visible all of the time.
Now, I see nothing until the guide is on the document/canvas area, but it is only a black dotted line at this point. When I release the mouse, the guide is fine. It shows as it did before - i.e. from top to bottom (or left to right) across the whole of the working area.

Snap to grid still works.
Photo of Phillip Turner

Phillip Turner

  • 30 Posts
  • 2 Reply Likes

Posted 2 weeks ago

  • 1
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 17043 Posts
  • 2897 Reply Likes
What OS/version are you running on? It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.
Photo of Phillip Turner

Phillip Turner

  • 30 Posts
  • 2 Reply Likes
Jeffrey, here is the info requested ...



Adobe Photoshop Version: 21.2.0 20200604.r.225 2020/06/04: 02a81f3015  x64
Number of Launches: 476
Operating System: Windows 10 64-bit
Version: 10 or greater 10.0.18362.900
System architecture: AMD CPU Family:15, Model:4, Stepping:3 with MMX, SSE Integer, SSE FP, SSE2, SSE3
Physical processor count: 4
Processor speed: 3400 MHz
Built-in memory: 8191 MB
Free memory: 5310 MB
Memory available to Photoshop: 7479 MB
Memory used by Photoshop: 71 %
ACP.local Status:
 - SDK Version: 1.30.8.3
 - Core Sync Status: Reachable and compatible
 - Core Sync Running: 4.3.45.2
 - Min Core Sync Required: 4.3.4.2
ACPL Cache Config: 
 - Time to Live: 5184000 seconds
 - Max Size: 20480 MB
 - Purge Percentage: 50%
 - Threshold Percentage: 85%
 - Purge Interval: 300 seconds
Manta Canvas: Disabled.
Alias Layers: Disabled.
Modifier Palette: Disabled.
Highbeam: Enabled.
Image tile size: 1028K
Image cache levels: 4
Font Preview: Medium
TextComposer: Latin
Display: 1
Display Bounds: top=0, left=0, bottom=1080, right=1920
OpenGL Drawing: Disabled.
OpenGL Allow Old GPUs: Not Detected.
AIFCoreInitialized=1
AIFOGLInitialized=1
OGLContextCreated=1
NumGLGPUs=1
NumCLGPUs=0
NumNativeGPUs=0
glgpu[0].GLVersion="4.5"
glgpu[0].IsIntegratedGLGPU=0
glgpu[0].GLMemoryMB=1008
glgpu[0].GLName="AMD Radeon HD 6570"
glgpu[0].GLVendor="ATI Technologies Inc."
glgpu[0].HasGLNPOTSupport=1
glgpu[0].CanCompileProgramGLSL=1
glgpu[0].GLFrameBufferOK=1
License Type: Subscription
Serial number: 9604xxxxxxxxxxxxxxxx (removed, not sure if it is relevant)
GUIDBucket:Composite Core (enable_composite_core): onComposite Core GPU (comp_core_gpu): offComposite Core UI (comp_core_ui): offDocument Graph (enable_doc_graph): off
Application folder: C:\Program Files\Adobe\Adobe Photoshop 2020\
Temporary file path: C:\Users\Phil\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
  L:\, 390.4G, 270.2G free
  J:\, 585.9G, 36.8G free
  I:\, 195.2G, 64.5G free
  H:\, 150.3G, 8.00G free
Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop 2020\Required\Plug-ins\
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop 2020\Plug-ins\

Installed components:
   A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112   
   ACE.dll   ACE 2020/05/06-01:42:24   79.620289   79.620289
   AdbePM.dll   PatchMatch 2020/05/26:23:18:05   1.620877   1.620877
   AdobeLinguistic.dll   Adobe Linguisitc Library   14.0.0.0   
   AdobeOwl.dll   Adobe Owl   5.5.0   
   AdobePDFL.dll   PDFL 2020/05/07-01:07:42   79.382206   79.382206
   AdobePIP.dll   Adobe Product Improvement Program   8.1.0.68.49183   
   AdobeSVGAGM.dll   AdobeSVGAGM   79.620289   79.620289
   AdobeXMP.dll   Adobe XMP Core 2020/05/12-16:04:17   79.164460   79.164460
   AdobeXMPFiles.dll   Adobe XMP Files 2020/05/12-16:04:17   79.164460   79.164460
   AdobeXMPScript.dll   Adobe XMP Script 2020/05/12-16:04:17   79.164460   79.164460
   adobe_caps.dll   Adobe CAPS   10,0,0,6   
   AGM.dll   AGM 2020/05/06-01:42:24   79.620289   79.620289
   ahclient.dll    AdobeHelp Dynamic Link Library   4.1.0.0   
   AID.dll   AID DLL   1.0.0.7   
   AIDE.dll   AIDE 2020/05/13-01:07:45   79.620495   79.620495
   ARE.dll   ARE 2020/05/06-01:42:24   79.620289   79.620289
   AXE8SharedExpat.dll   AXE8SharedExpat 2020/04/29-19:51:01   79.620005   79.620005
   AXEDOMCore.dll   AXEDOMCore 2020/04/29-19:51:01   79.620005   79.620005
   Bib.dll   BIB 2020/05/06-01:42:24   79.620289   79.620289
   BIBUtils.dll   BIBUtils 2020/05/06-01:42:24   79.620289   79.620289
   boost_date_time.dll   photoshopdva   12.1.0   
   boost_filesystem.dll   photoshopdva   12.1.0   
   boost_system.dll   photoshopdva   12.1.0   
   boost_threads.dll   photoshopdva   12.1.0   
   CoolType.dll   CoolType 2020/05/06-01:42:24   79.620289   79.620289
   CRClient.dll   Adobe Crash Reporter Client DLL   3.0.2.0   
   dnssd.dll   Bonjour   3,0,0,2   
   dvaaccelerate.dll   photoshopdva   12.1.0   
   dvaappsupport.dll   photoshopdva   12.1.0   
   dvaaudiodevice.dll   photoshopdva   12.1.0   
   dvacore.dll   photoshopdva   12.1.0   
   dvacrashhandler.dll   Adobe Audition CC 2017   10.0.0   
   dvamarshal.dll   photoshopdva   12.1.0   
   dvamediatypes.dll   photoshopdva   12.1.0   
   dvametadata.dll   photoshopdva   12.1.0   
   dvametadataapi.dll   photoshopdva   12.1.0   
   dvametadataui.dll   photoshopdva   12.1.0   
   dvaplayer.dll   photoshopdva   12.1.0   
   dvascripting.dll   photoshopdva   12.1.0   
   dvatransport.dll   photoshopdva   12.1.0   
   dvaui.dll   photoshopdva   12.1.0   
   dvaunittesting.dll   photoshopdva   12.1.0   
   dynamic-torqnative.dll   Universal Extensibility Platform   uxp-3.8.0.41   
   dynamiclink.dll   photoshopdva   12.1.0   
   ExtendScript.dll   ExtendScript 2019/07/29-10:07:31   82.2   82.2
   icucnv64.dll   International Components for Unicode    Build gtlib_12.0.24171   
   icudt64.dll   International Components for Unicode    Build gtlib_12.0.24171   
   icuuc64.dll   International Components for Unicode    Build gtlib_12.0.24171   
   igestep30.dll   IGES Reader   9.3.0.113   
   JP2KLib.dll   JP2KLib 2020/04/28-11:43:26   79.274989   79.274989
   libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)   
   libiomp5md.dll   Intel(R) OpenMP* Runtime Library   5.0   
   libmmd.dll   Intel(R) C/C++/Fortran Compiler   19.0.0   
   LogSession.dll   LogSession   8.1.0.68.49183   
   mediacoreif.dll   photoshopdva   12.1.0   
   MPS.dll   MPS 2020/05/06-01:42:24   79.620254   79.620254
   pdfsettings.dll   Adobe PDFSettings   1.07   
   Photoshop.dll   Adobe Photoshop 2020   21.2   
   Plugin.dll   Adobe Photoshop 2020   21.2   
   PlugPlugExternalObject.dll   Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit)   9.4.0   
   PlugPlugOwl.dll   Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit)   9.4.0.146   
   PSCloud.dll                                                   1.0.0.1   
   PSViews.dll   Adobe Photoshop 2020   21.2   
   ScCore.dll   ScCore 2019/07/29-10:07:31   82.2   82.2
   SVGRE.dll   SVGRE   79.620289   79.620289
   svml_dispmd.dll   Intel(R) C/C++/Fortran Compiler   19.0.0   
   tbb.dll   Intel(R) Threading Building Blocks for Windows   2019, 0, 2019, 0410   
   tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   2019, 0, 2019, 0410   
   TfFontMgr.dll   FontMgr   9.3.0.113   
   TfKernel.dll   Kernel   9.3.0.113   
   TFKGEOM.dll   Kernel Geom   9.3.0.113   
   TFUGEOM.dll   Adobe, UGeom©   9.3.0.113   
   VulcanControl.dll   Vulcan Application Control Library   6.0.0.14   
   VulcanMessage5.dll   Vulcan Message Library   6.0.0.14   
   WinRTSupport.dll   Adobe Photoshop Windows RT Support   21.0.0.0   
   wu3d.dll   U3D Writer   9.3.0.113   
   Unified Extensibility Platform  uxp-3.8.0.41


Required plug-ins:

   Accented Edges 21.2 - from the file “Filter Gallery.8bf”
   Adaptive Wide Angle 21.2 - from the file “Adaptive Wide Angle.8bf”
   Angled Strokes 21.2 - from the file “Filter Gallery.8bf”
   Average 21.2 (20200604.r.225 2020/06/04: 02a81f3015) - from the file “Average.8bf”
   Bas Relief 21.2 - from the file “Filter Gallery.8bf”
   BMP 21.2 - from the file “Standard MultiPlugin.8bf”
   Camera Raw 12.3 - from the file “Camera Raw.8bi”
   Camera Raw Filter 12.3 - from the file “Camera Raw.8bi”
   Chalk && Charcoal 21.2 - from the file “Filter Gallery.8bf”
   Charcoal 21.2 - from the file “Filter Gallery.8bf”
   Chrome 21.2 - from the file “Filter Gallery.8bf”
   Cineon 21.2 (20200604.r.225 2020/06/04: 02a81f3015) - from the file “Cineon.8bi”
   Clouds 21.2 (20200604.r.225 2020/06/04: 02a81f3015) - from the file “Clouds.8bf”
   Color Halftone 21.2 - from the file “Standard MultiPlugin.8bf”
   Colored Pencil 21.2 - from the file “Filter Gallery.8bf”
   Conté Crayon 21.2 - from the file “Filter Gallery.8bf”
   Craquelure 21.2 - from the file “Filter Gallery.8bf”
   Crop and Straighten Photos 21.2 (20200604.r.225 2020/06/04: 02a81f3015) - from the file “CropPhotosAuto.8li”
   Crop and Straighten Photos Filter 21.2 - from the file “Standard MultiPlugin.8bf”
   Crosshatch 21.2 - from the file “Filter Gallery.8bf”
   Crystallize 21.2 - from the file “Standard MultiPlugin.8bf”
   Cutout 21.2 - from the file “Filter Gallery.8bf”
   Dark Strokes 21.2 - from the file “Filter Gallery.8bf”
   De-Interlace 21.2 - from the file “Standard MultiPlugin.8bf”
   Dicom 21.2 - from the file “Dicom.8bi”
   Difference Clouds 21.2 (20200604.r.225 2020/06/04: 02a81f3015) - from the file “Clouds.8bf”
   Diffuse Glow 21.2 - from the file “Filter Gallery.8bf”
   Displace 21.2 - from the file “Standard MultiPlugin.8bf”
   Dry Brush 21.2 - from the file “Filter Gallery.8bf”
   Eazel Acquire 21.2 (20200604.r.225 2020/06/04: 02a81f3015) - from the file “EazelAcquire.8ba”
   Entropy 21.2 (20200604.r.225 2020/06/04: 02a81f3015) - from the file “statistics.8ba”
   Export Color Lookup Tables 21.2 (20200604.r.225 2020/06/04: 02a81f3015) - from the file “Export3DLUT.8be”
   Extrude 21.2 - from the file “Standard MultiPlugin.8bf”
   FastCore Routines 21.2 (20200604.r.225 2020/06/04: 02a81f3015) - from the file “FastCore.8bx”
   Fibers 21.2 - from the file “Standard MultiPlugin.8bf”
   Film Grain 21.2 - from the file “Filter Gallery.8bf”
   Filter Gallery 21.2 - from the file “Filter Gallery.8bf”
   Fresco 21.2 - from the file “Filter Gallery.8bf”
   Glass 21.2 - from the file “Filter Gallery.8bf”
   Glowing Edges 21.2 - from the file “Filter Gallery.8bf”
   Grain 21.2 - from the file “Filter Gallery.8bf”
   Graphic Pen 21.2 - from the file “Filter Gallery.8bf”
   Halftone Pattern 21.2 - from the file “Filter Gallery.8bf”
   Halide Bottlenecks 21.2 (20200604.r.225 2020/06/04: 02a81f3015) - from the file “HalideBottlenecks.8bx”
   HDRMergeUI 21.2 - from the file “HDRMergeUI.8bf”
   HSB/HSL 21.2 - from the file “Standard MultiPlugin.8bf”
   IFF Format 21.2 - from the file “Standard MultiPlugin.8bf”
   IGES 21.2 (20200604.r.225 2020/06/04: 02a81f3015) - from the file “U3D.8bi”
   Ink Outlines 21.2 - from the file “Filter Gallery.8bf”
   JPEG 2000 21.2 - from the file “JPEG2000.8bi”
   Kurtosis 21.2 (20200604.r.225 2020/06/04: 02a81f3015) - from the file “statistics.8ba”
   Lens Blur 21.2 - from the file “Lens Blur.8bf”
   Lens Correction 21.2 - from the file “Lens Correction.8bf”
   Lens Flare 21.2 - from the file “Standard MultiPlugin.8bf”
   Liquify 21.2 - from the file “Liquify.8bf”
   Matlab Operation 21.2 (20200604.r.225 2020/06/04: 02a81f3015) - from the file “ChannelPort.8bf”
   Maximum 21.2 (20200604.r.225 2020/06/04: 02a81f3015) - from the file “statistics.8ba”
   Mean 21.2 (20200604.r.225 2020/06/04: 02a81f3015) - from the file “statistics.8ba”
   Measurement Core 21.2 (20200604.r.225 2020/06/04: 02a81f3015) - from the file “MeasurementCore.8me”
   Median 21.2 (20200604.r.225 2020/06/04: 02a81f3015) - from the file “statistics.8ba”
   Mezzotint 21.2 - from the file “Standard MultiPlugin.8bf”
   Minimum 21.2 (20200604.r.225 2020/06/04: 02a81f3015) - from the file “statistics.8ba”
   MMXCore Routines 21.2 (20200604.r.225 2020/06/04: 02a81f3015) - from the file “MMXCore.8bx”
   Mosaic Tiles 21.2 - from the file “Filter Gallery.8bf”
   Multiprocessor Support 21.2 (20200604.r.225 2020/06/04: 02a81f3015) - from the file “MultiProcessor Support.8bx”
   Neon Glow 21.2 - from the file “Filter Gallery.8bf”
   Note Paper 21.2 - from the file “Filter Gallery.8bf”
   NTSC Colors 21.2 (20200604.r.225 2020/06/04: 02a81f3015) - from the file “NTSC Colors.8bf”
   Ocean Ripple 21.2 - from the file “Filter Gallery.8bf”
   ON1 Effects Standalone 2019 13.5.0.0 - from the file “PerfectEffectsProxy.8li”
   ON1 Effects Standalone 2019 13.5.0.0 - from the file “PerfectEffectsProxy.8li”
   ON1 Effects Standalone 2019 Filter 13.5.0.0 - from the file “PerfectEffectsProxy.8li”
   OpenEXR 21.2 - from the file “Standard MultiPlugin.8bf”
   Paint Daubs 21.2 - from the file “Filter Gallery.8bf”
   Palette Knife 21.2 - from the file “Filter Gallery.8bf”
   Patchwork 21.2 - from the file “Filter Gallery.8bf”
   Paths to Illustrator 21.2 - from the file “Standard MultiPlugin.8bf”
   PCX 21.2 (20200604.r.225 2020/06/04: 02a81f3015) - from the file “PCX.8bi”
   Photocopy 21.2 - from the file “Filter Gallery.8bf”
   Picture Package Filter 21.2 (20200604.r.225 2020/06/04: 02a81f3015) - from the file “ChannelPort.8bf”
   Pinch 21.2 - from the file “Standard MultiPlugin.8bf”
   Pixar 21.2 (20200604.r.225 2020/06/04: 02a81f3015) - from the file “Pixar.8bi”
   Plaster 21.2 - from the file “Filter Gallery.8bf”
   Plastic Wrap 21.2 - from the file “Filter Gallery.8bf”
   Pointillize 21.2 - from the file “Standard MultiPlugin.8bf”
   Polar Coordinates 21.2 - from the file “Standard MultiPlugin.8bf”
   Portable Bit Map 21.2 (20200604.r.225 2020/06/04: 02a81f3015) - from the file “PBM.8bi”
   Poster Edges 21.2 - from the file “Filter Gallery.8bf”
   PRC 21.2 (20200604.r.225 2020/06/04: 02a81f3015) - from the file “U3D.8bi”
   Radial Blur 21.2 - from the file “Standard MultiPlugin.8bf”
   Radiance 21.2 (20200604.r.225 2020/06/04: 02a81f3015) - from the file “Radiance.8bi”
   Range 21.2 (20200604.r.225 2020/06/04: 02a81f3015) - from the file “statistics.8ba”
   Render Color Lookup Grid 21.2 (20200604.r.225 2020/06/04: 02a81f3015) - from the file “Export3DLUT.8be”
   Reticulation 21.2 - from the file “Filter Gallery.8bf”
   Ripple 21.2 - from the file “Standard MultiPlugin.8bf”
   Rough Pastels 21.2 - from the file “Filter Gallery.8bf”
   Save for Web 21.2 - from the file “Save for Web.8be”
   ScriptingSupport 21.2 - from the file “ScriptingSupport.8li”
   Shake Reduction 21.2 - from the file “Shake Reduction.8bf”
   Shear 21.2 - from the file “Standard MultiPlugin.8bf”
   Skewness 21.2 (20200604.r.225 2020/06/04: 02a81f3015) - from the file “statistics.8ba”
   Smart Blur 21.2 - from the file “Standard MultiPlugin.8bf”
   Smudge Stick 21.2 - from the file “Filter Gallery.8bf”
   Solarize 21.2 (20200604.r.225 2020/06/04: 02a81f3015) - from the file “Solarize.8bf”
   Spaces 21.2 - from the file “Spaces.8li”
   Spatter 21.2 - from the file “Filter Gallery.8bf”
   Spherize 21.2 - from the file “Standard MultiPlugin.8bf”
   Sponge 21.2 - from the file “Filter Gallery.8bf”
   Sprayed Strokes 21.2 - from the file “Filter Gallery.8bf”
   Stained Glass 21.2 - from the file “Filter Gallery.8bf”
   Stamp 21.2 - from the file “Filter Gallery.8bf”
   Standard Deviation 21.2 (20200604.r.225 2020/06/04: 02a81f3015) - from the file “statistics.8ba”
   Sumi-e 21.2 - from the file “Filter Gallery.8bf”
   Summation 21.2 (20200604.r.225 2020/06/04: 02a81f3015) - from the file “statistics.8ba”
   Targa 21.2 - from the file “Standard MultiPlugin.8bf”
   Texturizer 21.2 - from the file “Filter Gallery.8bf”
   Tiles 21.2 - from the file “Standard MultiPlugin.8bf”
   Torn Edges 21.2 - from the file “Filter Gallery.8bf”
   Twirl 21.2 - from the file “Standard MultiPlugin.8bf”
   U3D 21.2 (20200604.r.225 2020/06/04: 02a81f3015) - from the file “U3D.8bi”
   Underpainting 21.2 - from the file “Filter Gallery.8bf”
   Vanishing Point 21.2 - from the file “VanishingPoint.8bf”
   Variance 21.2 (20200604.r.225 2020/06/04: 02a81f3015) - from the file “statistics.8ba”
   Water Paper 21.2 - from the file “Filter Gallery.8bf”
   Watercolor 21.2 - from the file “Filter Gallery.8bf”
   Wave 21.2 - from the file “Standard MultiPlugin.8bf”
   WIA Support 21.2 (20200604.r.225 2020/06/04: 02a81f3015) - from the file “WIASupport.8li”
   Wind 21.2 - from the file “Standard MultiPlugin.8bf”
   Wireless Bitmap 21.2 (20200604.r.225 2020/06/04: 02a81f3015) - from the file “WBMP.8bi”
   ZigZag 21.2 - from the file “Standard MultiPlugin.8bf”

Optional and third party plug-ins: NONE


Duplicate and Disabled plug-ins: NONE


Plug-ins that failed to load: NONE

Unified Extensibility Platform - Extensions:

   com.adobe.ccx.start  3.4.2.5 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2020\Required\UXP/\com.adobe.ccx.start\"
CDO: 1.64.3
        CmdN: 1.3.4
        CDP: 1.91.4
   com.adobe.photoshop.exportAs  0.1.0.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2020\Required\UXP/\com.adobe.photoshop.exportAs\"

   com.adobe.photoshop.personalization  1.0.0.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2020\Required\UXP/\com.adobe.photoshop.personalization\"


Extensions:

   New Document  3.2.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.fnft-3.2.0\fnft.html?v=3.2.0.7”
   com.adobe.stock.panel.licensing  0.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2020\Required\CEP\extensions\com.adobe.stock.panel.licensing\index.html”
   Libraries  1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_8_294\index.html”
   com.adobe.inapp.typekit.purchase  1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_8_294\purchaseTypekit.html”
   Home  2.11.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.start-2.11.0\index.html?v=2.11.0.12”
   com.adobe.capture.extension  1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_8_294\extensions\capture\capture.html”
   ON1  1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\onOne\index.html”
   Adobe Color Themes  6.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2020\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html”
   Export As  4.8.12 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2020\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
   Interactive Luminosity Masks  3.3.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.svenstork.photoshop.InteractiveLuminosityMasks\index.html”
   Export As  4.8.12 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2020\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”

Installed TWAIN devices: NONE
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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I haven't been able to reproduce this with or without GPU enabled. What does your dialog say preferences > performance: 



And under the Advanced Settings?

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Phillip Turner

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Jeffrey,

Under Basic, Normal & Advanced, I only have 'Anti-alias' and '30 bit Display' - the other options are greyed out. I have tried all 3 options with and without the options ticked.


I suspect this is a GPU issue. The card is an AMD HD6570 (old) and does not appear in the detected processor section, but it is listed in the system info panel. There is another thread on here regarding this same GPU not being detected.



This image shows one existing guide (cyan) and a new one being added. The cursor did not get captured by the screen-shot but it is just below (and to the left) of the 'X:  288.0 px' tooltip.

The rulers shows a white marker where the cursor is, and a dotted line on the document. But prior to the update, the cyan line would extend from top to bottom of the working area.


I have managed to live with it now but in the previous version of PS, the lines were always visible when moving and my GPU was shown in the performance panel. unfortunately, I don't recall what options I had in the advanced processor settings dialog on the previous version.

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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It loos like your card isn't being detected correctly. Have you tried updating your AMD driver directly from their website?
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Phillip Turner

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I have checked the driver. There are no updates available, I am using the latest version.

The previous version of PS detected the card and had no such issues with the current AMD driver. 
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Phillip Turner

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This is the other thread relating to the same card...
https://feedback.photoshop.com/photoshop_family/topics/photoshop-21-2-does-not-detect-graphic-card-anymore

My guess is that a hardware check has changed in 21.2.0 and the older cards are no longer found.
The check in 21.1.0 detected my card and everything worked well.

I accept that my card is old but I do not have the funds to replace my graphics card (I would probably need a new motherboard anyway for the latest cards!) and a nice thing about PS is it's ability to work on older hardware, albeit with limited features/performance.

In my view this lack of GPU detection should reduce the performance since GPU features are no longer available. It should not impact on how lines are drawn.


For me, the issue with the guides not being visible is trivial and I can live with it. But I don't know yet if any other GPU related issues will affect me in the future.
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Phillip Turner

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I compared the system info between PS 21.2.0 and 20.0.9 (I have both installed) and extracted the GPU sections.
The older version detects the card and I have no issues - it shows GLVersion as 4.1 - and it shows a lot more GPU parameters.
The latest version shows GLVersion as 4.5 - and it shows hardly any parameters.

Is the 4.5 the driver version detected by PS?   if yes, then PS is getting it wrong on one of them. The AMD drivers show an OpenGL version of 6.14.10.13417

OR, is this the version that PS needs?  If so, the card should be capable of 4.5 since the drivers show 6.14.xxx


On the left is the latest PS version, on the right is the previous version.


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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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OK. I, too, suspect it's the same issue. Hopefully the fix for unrecognized cards addresses this as well.