ELEMENTS 12: Grey square appears on picture thumbnails.

  • 1
  • Problem
  • Updated 4 years ago
  • (Edited)
I have recently installed PSE12. I use windows 8.1.
I have used it twice since then. On both occasions I have had a small grey square with a white slash appear on thumbnails in windows explorer. It affects all of my pictures in all of my picture files. I have checked all the usual ways for corrupted files, but everything is clean. If I copy the file, then the copied thumbnails are OK. But this is impractical.
PSE is doing something to the windows explorer files.
It is very annoying (to put it mildly) and means that PSE12 is unusable.
What can I do to stop it please?
Photo of ab

ab

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  • frustrated

Posted 4 years ago

  • 1
Photo of ab

ab

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This is a screen shot showing the square icons.
Not sure if the upload has worked - apologies if it hasn't